Author Archives: Casey Carvalho

RMail service disruption: Sunday, Dec. 1 2013, 11:43 PM

Posted on December 2, 2013 by Casey Carvalho

One of the RMail servers experienced a memory fault and crashed at 11:43 PM on Sunday, Dec. 1 2013.   Web Mail (https://mail.ryerson.ca) users connected to this server at the time of the crash would have been disconnected and  required to … Continue reading →

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Campus Printing Service (CPS) service interruption: Tuesday, Nov. 26 2013 11:30 AM – 2:30 AM

Posted on November 26, 2013 by Casey Carvalho

The web based Campus Printing Service (CPS) application experienced a problem starting at 11:30AM today, Nov. 26, 2013 which prevented submitted jobs from printing.   The issue was resolved by 2:30PM.   Technical staff are engaging the vendor to find a … Continue reading →

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VAPPS service disruption: Monday, Nov. 25 2013 noon – 12:30 PM

Posted on November 25, 2013 by Casey Carvalho

The authentication server for VAPPS (virtual applications) stopped accepting connections around noon today, Monday, Nov. 25.   A reboot of the server restored services around 12:30PM.   The following virtual applications were affected: Matlab SPSS Maple SAS ANSYS JDA We apologize … Continue reading →

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RMS web services disruption: Thursday, Nov. 31 2013 1:00 AM – 9:00 AM

Posted on October 31, 2013 by Casey Carvalho

The RMS server running the web services for RMS Admin, RMS Activation, RMS Selfserv and Phone Directory crashed this morning, Thursday Nov. 31, 2013 at approximately 1AM.   Services were unavailable until 9AM. Technical support staff continue to investigate the cause … Continue reading →

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Ryecast outage: Wednesday, Sept. 25 2013 6:21 PM – 7:07 PM

Posted on September 25, 2013 by Casey Carvalho

An application error caused the Ryecast system to be unavailable this afternoon, Wednesday Sept. 25, starting at 6:21 PM.    Full services were restored at 7:07 PM. We apologize for any inconvenience this outage caused. -Computing and Communications Services

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Sharedata service outage: Wedn. Sept. 11, 2013 09:52 AM – 10:02 AM

Posted on September 11, 2013 by Casey Carvalho

The ‘sharedata’ server (which provides departmental shared folders) crashed at 9:52 AM, this morning, due a bug check.   Services were restored around 10:02 AM.   We are investigating the cause of the problem. Please accept our apologies for the disruption in … Continue reading →

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my.ryerson service disruption: Thursday, Sept. 5, 2013 1:35 PM

Posted on September 5, 2013 by Casey Carvalho

The my.ryerson portal became unresponsive around 1:35PM today, Thursday, Sept. 5, 2013.   Partial service was restored at approximately 2:38PM, but technical staff are still working on restoring full services. It may be necessary to disable the course and organization … Continue reading →

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Cold Fusion Service Outage: Tuesday, Sept. 3, 2013 9:16 PM – 10:08 PM

Posted on September 4, 2013 by Casey Carvalho

The HR Cold Fusion application was not available this evening from approximately 9:16 PM to 10:08 PM.  A reboot of the Cold Fusion server was done to restore services.   While the server rebooted, a short outage would also have … Continue reading →

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Cold Fusion service outage: Friday, Aug. 30 2013 6:01AM – 8:00AM

Posted on August 30, 2013 by Casey Carvalho

The following Cold Fusion applications were not available this morning, Friday August 30, 2013 starting at 6:01 AM: ccs.cf.ryerson.ca hr.cf.ryerson.ca ss.cf.ryerson.ca alfresco.cf.ryerson.ca A restart of the Cold Fusion services was done and services were restored at 8:00 AM.   The cause … Continue reading →

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RMS Administration, Activation and Self Service disruption, Thursday, August 1 2013 14:41 PM – 14:52 PM

Posted on August 1, 2013 by Casey Carvalho

An application level error between application servers and a back-end server caused RMS web applications to be slow or unresponsive, starting around 2:41 PM today.   Services were fully restored around 2:52 PM.  RMS is the system that makes possible account activation … Continue reading →

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