At approximately 10:30 AM today (April 20, 2011) the my.ryerson.ca system went offline due to a maintenance mistake when servicing machine room power circuits. The feed that was affected provides power to many of the my.ryerson.ca servers. The problem was corrected and the system was brought back online at approximately 10:45 AM.
Please accept our apologies for this unplanned outage.
-Computing and Communications Services
Around noon today (Sunday April 17) Ryerson security reported that phones were not working on the 11th floor of YDI. It was found that unit 3 of the Nortel 5500 stack had somehow lost its config. The switch was reconfigured with a backup from April 3 2011. Network functionally was restored around 2 PM.
Please do not respond to any email that requests you to confirm your account credentials, or to provide confidential information like credit card numbers, passwords or other personal data.
It is particularly important to never send your password to anyone by email or to use your Ryerson password to log into a non-Ryerson system. Make sure the URL in your browser’s location field is my.ryerson.ca, mail.ryerson.ca or some other name that ends with .ryerson.ca before entering using your Ryerson password.
A recent phishing email was sent to the Ryerson community; it was sent from a non-Ryerson email address requesting you to confirm your mail identity by clicking on a URL link.
If you receive an email like this one with a subject line that reads “*Webmail Technical Crew*”, please do not respond and delete it from your mailbox immediately.
– Computing and Communications Services
A VERSION OF THE PHISHING E-MAIL FOLLOWS:
From: Marco ten Hoor
To:
Date: 4/6/2011 6:56 PM
Subject: Webmail Technical Crew
Your email Has Exceeded The Set Quota/Limit Which Is 20GB.
Your Are Currently Running On 23GB Due To Hidden Files And Folder On
Your Mailbox and There Will Be An Upgrade In Our Data Base And E-mail
Center We Are Deleting All Unused Mail Accounts.You Are Required To Verify
Your Mail Account By Confirming Your Mail Identity. CLICK HERE
to update account now This Will
Prevent Your Mail Account From Been Closed During This Exercise
Please Validate Your Mailbox And Increase Your Quota.
Webmail Technical Crew
At approximately 7:15 am on Thursday, March 31 there will be a 5 to 10 minute interruption of Ryerson’s telephone services to perform a system upgrade.
We apologize for any inconvenience.
-Computing and Communications Services
Last night around 3:30 am the RAMSS database (and therefore the entire RAMSS system) stopped functioning. The system did not report a meaningful error status and so a case has been filed with Oracle to attempt to find the cause. After some investigation the system was restarted at 6:15 am this morning.
-Computing and Communications Services (CCS)
At 4:00 am this morning, we received notice that Call Pilot, the system that provides voice mail and the Call Attendant service (call transfer) was not working. As a result, voice-mail was not available. The Call Attendant service was re-directed to the Voice-Enabled directory system. Bell technicians arrived on site at 6:45 am and the system was operational at 7:45 am.
Bell has investigated this outage and plans to apply software patches and to reconfigure the Call Pilot servers.
We apologize for the inconvenience.
– Computing and Communications Services
At approximately 5:55 pm, Monday, March 14, the RADIUS Server that provides authentication services for Ryerson’s wireless network stopped working. This prevented anyone from signing on to the wireless network. The back-up RADIUS server did not kick-in as planned.
Service was restored around 6:45 pm.
Please accept our apologies for the inconvenience this caused.
-Computing and Communications Services
If you have already responded to an email asking for you password – CHANGE your password immediately.
If you have any questions or concerns, please call the CCS Help Desk at x6806 for further help and support.
-Computing and Communications Services (CCS)
At approximately 11:15 am today, users attempting to access the wireless network were not able to get on. Users already on the wireless network are able to continue with normal functionality.
At 12 noon, the problem has been partially resolved by restarting DHCP services. There is still an issue with users being Blacklisted by the wireless controllers. This problem is being investigated by the manufacturer.
We apologize for the inconvenience.
CCS
– Computing and Communications Services
