Network outage: Friday, March 14, 2014 7:11 AM – 7:35 AM

Posted on March 14, 2014 by michael
On Friday, March 14, 2014, at 7:11 AM, CCS added an additional firewall to the existing user subnets to provide extra redundancy. However, the new firewall took over prematurely and caused a network outage on the user subnets. Services were resumed at 7:35 AM.

Please accept our apologies for the outage.

-Computing and Communications Services

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my.ryerson landing page error message: Friday, Feb. 28, 2014 6:10 AM – Monday, Mar. 3, 2014 4:02 PM

Posted on March 4, 2014 by Hongbo HE

Since Friday, Feb. 28 6:10 AM,  one of the my.ryerson portal servers produced a “uPortal error” message below the CCS Alerts area in the landing page for some users. The reason was that the server was not restarted properly during  routine maintenance at 6:10 AM on Friday, Feb. 28.   The server was restarted at 4:02 PM today and the landing page error message has been fixed.

Please accept our apologies for any inconvenience this may have caused.

-Computing and Communications Services

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Network outage on Friday, February 21, 2014 from 6:15 AM to 7:50 AM

Posted on February 21, 2014 by michael
On Friday, February 21, 2014, at 6:15 AM, CCS replaced the existing Internet facing firewall with a newer and much faster firewall. This caused an outage for the incoming and outgoing Internet traffic such as access to email and to Ryerson’s web server. The new firewall became operational at 7:50 AM. Email messages that were sent or received between 6:15 AM and 7:50 AM were queued for delivery and it may take a few hours before they showing up on users’ mailboxes.

Please accept our apologies for the outage.

-Computing and Communications Services

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RAMSS outage: Sunday, Feb. 16 2014, 2:05PM

Posted on February 16, 2014 by Casey Carvalho

A SAN hardware failure occurred this afternoon, Sunday, Feb 16, shortly after 2 PM.    The RAMSS services are currently unavailable.   Technical staff is onsite to address the problem and vendor support has been contacted.   Updates will be provided periodically, until services are restored.

We apologize for the inconvenience.

Update 11:04 PM: RAMSS service has been restored at 11:04 PM.

Computing and Communications Services

 

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Network outage for Library 2nd floor on Thursday February 13, 2014 from 7:30 AM to 9:30AM

Posted on February 13, 2014 by michael
On Thursday, February 13, 2014, at 7:30 AM, a configuration error in a network switch servicing the library 2nd floor prevented the library computers from renewing their IP address lease. The configuration was fixed at 9:30 AM  and services resumed for the affected computers.

Please accept our apologies for the outage.

-Computing and Communications Services

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Scheduled Central Authentication Service (CAS) maintenance: Thursday, February 6, 2014 from 6:15 am to 6:45 am

Posted on February 5, 2014 by

On Thursday, February 6, 2014 between 6:15 am and 6:45 am, CCS will perform necessary system maintenance on Ryerson’s Central Authentication Service (CAS) that controls the login process to my.ryerson.ca, Google Apps at Ryerson, and other services. CAS users may experience intermittent access issues.

We apologize for any inconvenience this may cause.
-Computing and Communications Services

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Network outage for academic labs on Friday January 31, 2014 from 00:04 AM to 2:17 AM

Posted on January 31, 2014 by michael

On Friday, January 31, 2014, at 00:04 AM the network switch servicing the academic labs at KHW-071 and some of the management subnets became unresponsive. The switch recovered on its own at 2:17 AM.

Please accept our apologies for the outage.

-Computing and Communications Services

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RMS outage – Admin, Self Service and Activation – Friday, Jan. 31, 2014 11:00 AM – 12:00 PM

Posted on January 31, 2014 by Hongbo HE

The back-end server that all RMS web applications (Admin, Self Service and Activation)  connect to became unresponsive starting at 11:00 AM this morning.  The application services were restarted and full services were restored around noon.  We continue to investigate the cause.  RMS is the system that makes possible account activation at http://www.ryerson.ca/accounts/ and provides the password change, Google Token setup  and other features via “manage my online resources” inside the my.ryerson.ca portal.

Please accept our apologies for the disruption in service.

-Computing and Communications Services

 

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www.ryerson.ca service interuption: Friday, January 31, 2014

Posted on January 31, 2014 by Jim Buchanan

On Friday, January 31, 2014, the installation of new code on the www.ryerson.ca server at approximately 7:30 AM, caused 4 sites to not load correctly.

The sites affected were:

 

The code was rolled back and service restored at approximately 10:45 AM

We apologize for any inconvenience

Computing and Communications Services

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Network outage on Wednesday January 29 from 6:41 PM to Thursday January 30 at 7:50 AM at POD 2nd floor

Posted on January 31, 2014 by michael

On Wednesday, January 29, 2014, at 6:41 PM a portion of a network switch servicing 20 connections at the 2nd floor POD building failed. The switch had to be replaced and services were resumed on Thursday, January 30, 2014 at 7:50 AM.

Please accept our apologies for the outage.

-Computing and Communications Services

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