RMS outage – Admin, Self Service and Activation – Friday, Jan. 31, 2014 11:00 AM – 12:00 PM

Posted on January 31, 2014 by Hongbo HE

The back-end server that all RMS web applications (Admin, Self Service and Activation)  connect to became unresponsive starting at 11:00 AM this morning.  The application services were restarted and full services were restored around noon.  We continue to investigate the cause.  RMS is the system that makes possible account activation at http://www.ryerson.ca/accounts/ and provides the password change, Google Token setup  and other features via “manage my online resources” inside the my.ryerson.ca portal.

Please accept our apologies for the disruption in service.

-Computing and Communications Services

 

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www.ryerson.ca service interuption: Friday, January 31, 2014

Posted on January 31, 2014 by Jim Buchanan

On Friday, January 31, 2014, the installation of new code on the www.ryerson.ca server at approximately 7:30 AM, caused 4 sites to not load correctly.

The sites affected were:

 

The code was rolled back and service restored at approximately 10:45 AM

We apologize for any inconvenience

Computing and Communications Services

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Network outage on Wednesday January 29 from 6:41 PM to Thursday January 30 at 7:50 AM at POD 2nd floor

Posted on January 31, 2014 by michael

On Wednesday, January 29, 2014, at 6:41 PM a portion of a network switch servicing 20 connections at the 2nd floor POD building failed. The switch had to be replaced and services were resumed on Thursday, January 30, 2014 at 7:50 AM.

Please accept our apologies for the outage.

-Computing and Communications Services

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Ryerson Gmail service interuption on Friday, January 24, 2014

Posted on January 24, 2014 by Jim Buchanan

On Friday, January 24, 2014 starting at approximately 2:00 PM the Ryerson Gmail service became unavailable.  This service disruption only applies to Gmail and appears to affect the consumer Gmail as well.

CCS is attempting to contact Google support and will update this post as soon as more information becomes available.

– Computing and Communications Services

 

 

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External voice mail pre-greeting prompt change: Tuesday, January 21, 2014 from 8:30 AM to 9:45 AM

Posted on January 21, 2014 by michael

On Tuesday, January 21, 2014 between 8:30 AM and 9:45 AM the external voice mail greeting pre-prompt recording has been over-written by one of the phone administrators’ own greetings. The prompt has been restored back to the default one at 9:45 AM.

We apologize for any inconvenience.

Computing and Communications Services

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Licensing server disruption – Sunday, Jan. 19, 2014 4:00PM – Monday, Jan. 20, 2014 8:00AM

Posted on January 20, 2014 by Casey Carvalho

On Sunday, January  19th 2014, around 4 PM, one of the licensing servers stopped responding, affecting the use of the following applications:

  • Autodesk products
  • Matlab
  • SPSS
  • Fashion Studio
  • IBM Rational Rose

Services were restored this morning at 8 AM for all applications, except the Fashion Studio application.  We are working with the vendor to restore this service ASAP.

We apologize for any inconvenience.
-Computing and Communications Services

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LDAP error: Thursday, Jan. 16, 2014 4:25 AM – 8:15 AM

Posted on January 16, 2014 by Casey Carvalho
Starting around 4:25 AM on Thursday, Jan. 16, 2014, two LDAP servers experienced database indexing problems, causing some e-mail messages to queue up and not be delivered in a timely manner.   The services were restarted and full services restored as of 8:15 AM.  The queued up e-mail is expected to be delivered within a couple of hours.  We will continue our investigation to determine the cause of the problem.
Please accept our apologies for the outage.

-Computing and Communications Services

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Scheduled Blackboard system maintenance – Friday, January 17, 2014, 5 AM – 8 AM

Posted on January 16, 2014 by Branka Halilovic

The Blackboard database will be moved to new storage on Friday, January 17, 2014 between 5 AM and 8 AM.  Blackboard will not be available during this period.  All other systems and applications accessed through the my.ryerson portal (including RAMSS) will still be available during this time frame. This change is necessary and it is one hour longer than our regular 6 am to 8 am maintenance window on Friday.

We apologize for any inconvenience.
-Computing and Communications Services

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Network outage on Thursday, January 9, 2014 from 11:04 AM to 12:22 PM

Posted on January 9, 2014 by michael

On Thursday, January 9, 2014, during an attempt to add a VLAN to a network switch, a broadcast storm occurred. This caused a slow down for various services, including CFAPS where user data and shared departmental folders exist. The outage lasted  from 11:04 AM to 11:07 AM and again from 12:19 PM to 12:22 PM.

Please accept our apologies for the outage.

-Computing and Communications Services

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Network outage on Wednesday, January 8, 2014 2:25 PM – 2:35 PM

Posted on January 8, 2014 by michael

On Wednesday, January 8, 2014, during an attempt to add a redundant link to a network switch, a configuration error occurred. This caused a network outage for the One Card readers in the East side of the campus . The outage lasted  from 2:25 PM to 2:35 PM.

Please accept our apologies for the outage.

-Computing and Communications Services

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