Google Calendar Access Disruption – December 10, 2014

Posted on December 10, 2014 by Jim Buchanan

CCS has received reports of users experiencing errors when accessing Google Calendar.  Typically, the message indicates that you need to log in and re-authenticate.

CCS is investigating and has contacted Google.  We will update this alert when we have further information. In the mean time, you may find that logging in again to the my.ryerson.ca portal temporarily resolves the problem with Google Calendar.

Update 4 PM: The issue has not been resolved but we have a little more information:

  1. “Users started experiencing the problem around 5 pm last night.
  2. If someone is logged into multiple Google accounts (e.g. @ryerson.ca account and a consumer Gmail account) on the same Chrome browser, they can be quickly booted out.
  3. If a user has cleared their cookies, and re-logs into their @ryerson.caaccount, they can be booted out after 1 hour.
  4. If a user is prompted with the “New” Google Calendar feature, and clicks the “OK, got it” button, the issue appears to be resolved.” (Note. This does not work for everyone.)

Update 10:00 PM, Dec. 12:  While we are still waiting for an official response from Google, we have implemented an interim solution so users won’t be asked constantly to log in again in order to access Google Calendar.

We apologize for the inconvenience,

– Computing and Communications Services

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my.ryerson service disruption: Friday Dec. 5, 2014, 1:43 AM – 8:02 AM

Posted on December 5, 2014 by Casey Carvalho

One of the my.ryerson portal servers became unresponsive at approximately 1:43 AM. This caused a service disruption for users who were using  this server.  The server was restarted at 8:02 AM and service was restored. We are continuing to investigate the cause.

Please accept our apologies for any inconvenience this may have caused.

-Computing and Communications Services

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Mail delivery delay: Tuesday Nov. 18 2014, 6:15 PM

Posted on November 18, 2014 by Hongbo HE

We are currently experiencing an email delivery delay of up to 3 hours. Initial findings suggest that the delay started after 6:00 PM today. CCS staff are investigating.

Please accept our apologies for any inconvenience this have caused.

Update 10:50 PM: The delay started at 6:48 PM and was due to emails sent to a mail list with very large number of members. CCS staff continue to investigate.

Update Wed. Nov 19, 2014, 4:23 PM: The delay was due to emails with large attachment (around 4 Mega Bytes) sent to a mail list with very large number of members (around 11,000 recipients).  The delay was cleared at 5:00 AM Wed. Nov 19, 2014.  CCS staff continue to investigate ways to mitigate this issue.

-Computing and Communications Services

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my.ryerson portal extended outage: Friday Nov. 14, 2014

Posted on November 14, 2014 by Casey Carvalho

This morning, between 6AM – 8AM, the my.ryerson portal was taken down as part of scheduled work to allow for a redesign of the portal.   Unfortunately, some unexpected issues delaying the completion of the work.   Services were restored at 8:50AM.   Unfortunately, other issues were detected and services are currently unavailable.   We will provide an update shortly.

9:30 AM -Update- We are restoring my.ryerson portal to the previous version.  We expect it to be available by 11:00 AM today.

Update: The previous version of the portal was restored and made available around 11:05AM.

Update: The cause of the problems with this morning’s my.ryerson.ca redesign update have been identified. The portal software keeps track of everyone’s page layout in its database. When we made changes to the design this morning the software attempted to update thousands of database entries for each person’s page layout. Instead of a brief slowdown, the result was a “deadlock” on some database tables. Consequently we rolled back the upgrade and are investigating ways to update the portal database safely.

 

Please accept our apologies for any inconvenience.

-Computing and Communications Services

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Network outage on Tuesday November 11, 2014

Posted on November 11, 2014 by michael

On Tuesday November 11, 2014 at 2:48 PM a network device (load balancer) that manages network traffic within Ryerson’s main data centre failed. This prevented access to any of Ryerson’s applications. The appliance was restarted and services resumed at 3:04 PM.

We apologize for the inconvenience.

-Computing and Communications Services

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Mail delivery delay: Tuesday, Nov. 4, 2014, 11:00 AM – 3:20 PM

Posted on November 5, 2014 by Hongbo HE

Starting around 11:00 AM, Nov. 4th, our email system experienced delivery delays of up to 15 minutes. These delays are due to an incorrectly configured mailing list that was replied-to numerous times and generated over a hundred thousand messages during a short period of time. We put these messages on a lower priority queue and released them gradually. At 3:20 PM, the mail delivery time was returned to normal. CCS staff continue to investigate ways to mitigate issues like this.

We apologize for the inconvenience.

– Computing and Communications Services

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Wireless authentication outage on Sunday November 2, 2014

Posted on November 2, 2014 by michael

On Sunday November 2, 2014 at 4:10 AM there was a campus wide issue logging into Ryerson’s wireless network due to a problem with an authentication server. People who were already logged in and online were not affected, only people who were attempting to login were mostly denied access. The issue has been resolved at around 1:30 PM

We apologize for the inconvenience.

-Computing and Communications Services

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Internet outage on Wednesday October 29, 2014

Posted on October 29, 2014 by michael

On Wednesday October 29, 2014 at 1:15 PM the two routers connecting Ryerson to the Internet ran out of memory. This caused a total outage of Internet traffic. The routers had to be rebooted and the services were resumed at 1:30 PM. The root cause of the outage is being investigated by Ryerson’s Network Engineering team.

We apologize for the inconvenience.

-Computing and Communications Services

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Google Drive Access Disruption Monday, October 27, 2014

Posted on October 27, 2014 by Hongbo HE

Google has reported service issues with Google Drive this morning.  Affected users will see 500 errors and slow response time.  The latest Google Drive status information is here.

CCS has also received reports from users about not being able to access Google Drive.

We will update this alert when we have further information.

10:00 AM, Oct. 29, 2014 – Update – Google  confirmed that the issue has been resolved and the service has been restored since 4:50 PM, Oct. 28, 2014.

-Computing and Communications Services

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Wireless authentication outage on Tuesday October 21, 2014

Posted on October 21, 2014 by michael

On Tuesday October 21, 2014 at 1:10 PM there was a campus wide issue logging into wireless due to a backend authentication server problem. Users who were already logged in and online were not affected, only users who were attempting to login were mostly denied access. The issue has been resolved at around 4:10 PM

We apologize for the inconvenience.

-Computing and Communications Services

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