On Monday, February 14, 2016 at 4:05 PM, a network switch serving KHW71G computer lab failed. This prevented the computers in this lab from connecting to the network. Network staff are working to resolve the problem.
Update:
The defective network switch has been reloaded and services resumed on Tuesday Februray 15, at 8:44 AM
Please accept our apologies for any inconvenience this has caused.
-Computing and Communications Services
On Thursday, February 11, 2016 at 4:30 PM, the Voice Mail system failed to respond. The vendor has been contacted and a technician is on route to troubleshoot the issue.
Update 7:48 PM: Voice mail has been restored. The cause of the outage is still being investigated.
Please accept our apologies for any inconvenience this has caused.
-Computing and Communications Services
On Tuesday, February 9, 2016 at 11:30 AM, the firewall protecting the CFAPs (Windows Central File Sharing and Printing) servers failed. This prevented staff and faculty from accessing their personal or departmental shared folders. The firewall has been replaced and services resumed at 11:40 AM.
Please accept our apologies for any inconvenience this has caused.
-Computing and Communications Services
For users who have personal Google or non-Ryeson Google Apps account as the default Google account ( Sign in to multiple accounts at once), the Google Calendar link in my.ryerson portal’s Apps tab does not work. It will show “Not Found Error 404”. The same happens for these users when accessing http://calendar.ryerson.ca directly. The workaround is to access the other Google links in the Apps tab first (GMail, Google Drive or Google Groups) and then use the Google App switcher to go to Google Calendar.
We have reported this issue to Google and Google is working on a fix. We will provide an update when more information is available.
Please accept our apologies for any inconvenience this has may have caused.
-Computing and Communications Services
At approximately 12:47 pm, a physical server running multiple virtual machines, including the main Active Directory server, started experiencing problems. This meant that by 12:55 pm some people could not log into Ryerson’s wireless network.
Services were restored at 1:27 pm.
We are investigating the root cause and following up with the vendor to understand why the failure occurred in the server.
We apologize for the service disruption.
– Computing and Communications Services
Due to a misconfigured spam detection rule, some of the emails received between Jan. 25 10:42 AM and Jan. 26 3:40 PM were quarantined incorrectly (most of which contain attachments). This affected users in both RMail and Ryerson Gmail. The rule has been fixed. We are working on releasing all the quarantined email as soon as possible.
Please accept our apologies for any inconvenience this has caused.
Update – Jan. 28 2:59 PM – As of Jan. 28 1:44 PM, all these messages have been released.
-Computing and Communications Services
Since 11:06 AM this morning, access to my.ryerson has been intermittent. We are currently investigating the issue and will provide an update when more information becomes available.
Update Jan. 18, 2016 3:43 PM: A fix was put in place at 2:50 PM today and the service has returned to normal.
Please accept our apologies for any inconvenience this is causing.
-Computing and Communications Services
On Wednesday, December 30, 2015 at 7:35 PM, a network device failed. This prevented WiFi users from accessing the Internet. Network staff forced a fail over to another network device and services resumed at 2:45 PM on Thursday December 31, 2015
Please accept our apologies for any inconvenience this has caused.
-Computing and Communications Services
On Wednesday, December 9, 2015, one of Ryerson University’s internet links failed due to a service interruption from the service provider’s side (GTANet), resulting in its internet traffic failing over to another backup link from a secondary service provider (Cogent). The GTANet link was down from 10:01 AM to 10:13 AM. Clients accessing the Internet from Ryerson’s internal network would have experienced a momentary interruption to web services at the time of the start of the disruption. External VPN clients would also have lost connection. We are following up with GTANet for incident analysis and support.
We apologize for any inconvenience this may cased you.
-Computing and Communications Services
On Tuesday, Dec. 8 2015, one of Ryerson University’s internet links failed due to a service interruption from the service provider’s side (GTANet), resulting in its internet traffic failing over to another backup link from a secondary service provider (Cogent). The GTANet link was down from 15:55 PM to 16:05 PM. Clients accessing the Internet from Ryerson’s internal network would have experienced a momentary interruption to web services at the time of the start of the disruption. External VPN clients would also have lost connection. We are following up with GTANet for incident analysis and support.
We apologize for any inconvenience.
-Computing and Communications Services
