On Monday April 4, 2016 at 2:30AM, the computers in LIB-386L lost their network connectivity. Connectivity was restored at 11:00 AM after adding a second DHCP server.
Network Engineering staff are troubleshooting the issue.
Please accept our apologies for the problems this outage has caused.
-Computing and Communications Services
RU-VPN2 was not available this morning, Friday, April 1st, from 8AM – 8:30AM due to a failure to start the service following system maintenance. A configuration change has been implemented to auto-start the service after a server reboot to avoid similar issues in the future.
Please accept our apologies for the problems this outage has caused.
-Computing and Communications Services
UPDATE – March 29, 2016
The Ryecast video streaming issue has been fixed. All videos should now play as expected. Thanks for your patience
Starting Friday, March 25, 2016 Ryecast started showing errors when videos were playing. Temporarily, the homepage was redirected to the Channels page and Ryecast video playing is currently only available when accessing via mobile devices (iOS or Android).
We are investigating the root cause and following up with D2L to help in resolving this issue.
Please accept our apologies for any inconvenience this has may have caused.
-Computing and Communications Services
The Ryerson.ca website became unavailable around 8:57 AM this morning.
CCS is working to fix the issue
We apologize for the inconvenience
Update: The website was returned to service at about 10:15 AM
We continue to investigate the root cause
On Friday, March 11, 2016 at 12:15 PM, a firewall for the wired networks failed which is preventing access to any network resource.
Network staff are troubleshooting the issue.
Update:
The firewall vendor was able to provide a workaround and services resumed at 1:40 PM
Please accept our apologies for any inconvenience this has caused.
-Computing and Communications Services
On Monday, February 22, 2016 at 1:36 PM, a WiFi network controller failed. This forced existing WiFi users to re-authenticate to a backup WiFi controller. Another interruption occurred at 2:36 PM as the original controller came back on line forcing the existing users to re-authenticate.
Network staff are working with the vendor to troubleshoot the issue.
Please accept our apologies for any inconvenience this has caused.
-Computing and Communications Services
At approximately 12:15 PM on Friday, Feb. 19, the launching of VAPPS applications stopped working. Technical staff are investigating the problem.
Update: The issue was resolved at 1:15 PM.
Please accept our apologies for any inconvenience.
-Computing and Communications Services
On Monday, February 14, 2016 at 4:05 PM, a network switch serving KHW71G computer lab failed. This prevented the computers in this lab from connecting to the network. Network staff are working to resolve the problem.
Update:
The defective network switch has been reloaded and services resumed on Tuesday Februray 15, at 8:44 AM
Please accept our apologies for any inconvenience this has caused.
-Computing and Communications Services
On Thursday, February 11, 2016 at 4:30 PM, the Voice Mail system failed to respond. The vendor has been contacted and a technician is on route to troubleshoot the issue.
Update 7:48 PM: Voice mail has been restored. The cause of the outage is still being investigated.
Please accept our apologies for any inconvenience this has caused.
-Computing and Communications Services
On Tuesday, February 9, 2016 at 11:30 AM, the firewall protecting the CFAPs (Windows Central File Sharing and Printing) servers failed. This prevented staff and faculty from accessing their personal or departmental shared folders. The firewall has been replaced and services resumed at 11:40 AM.
Please accept our apologies for any inconvenience this has caused.
-Computing and Communications Services
