SPSS not available under VAPPS: Thursday, January 26, 2017 11:30 AM

Posted on January 26, 2017 by Casey Carvalho

Access to the SPPS application available under VAPPS started having problems around 11:30 AM on Thursday, January 2017.    Troubleshooting has identified the problem to be with the communication and authentication between the server running SPSS and the licensing server.  Around 12:30 PM SPSS was unpublished from VAPPS to prevent users from getting a blank page when trying to access the application.  This VAPPS server also provides access to other applications that are working properly.  To minimize disruption to all applications, the tested work around will be implemented tonight after all users are off the server.

The root cause of the problem will continue to be investigated.

UPDATE: The work around was implemented shortly after midnight.

Please accept our apologies for any problems this outage has caused.

-Computing and Communications Services

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blog.ryerson.ca outage on Wednesday, January 25, 2017 from 3:06 PM to 3:34 PM

Posted on January 25, 2017 by Branka Halilovic

The blog.ryerson.ca server became unresponsive on Wednesday, January 25, 2017 at 3:06 PM. The server was restarted and service returned to normal at 3:34 PM. We are investigating the root cause.

Please accept our apologies for any problems this outage has caused.

-Computing and Communications Services

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blog.ryerson.ca outage from Wednesday, January 18, 2017 7:50 PM to Thursday, January 19, 2017 8:25 AM

Posted on January 19, 2017 by Hongbo HE

The blog.ryerson.ca server became unresponsive on Wednesday, January 18, 2017 at 7:50 PM. The server was restarted and service returned to normal at 8:25 AM on Thursday, January 19, 2017. We are investigating the root cause.

Please accept our apologies for any problems this outage has caused.

-Computing and Communications Services

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Google Drive service disruption on Tuesday, January 17, 2017 starting at 11:41 AM

Posted on January 17, 2017 by Hongbo HE

Google is reporting service issue with Google Drive at 11:14 AM today. CCS has also received reports from some of our users that Google Drive was not available.  The latest Google Status information is available at:

https://www.google.com/appsstatus#hl=en&v=issue&sid=4&iid=fb887d4953c88406aab04e737d583560

We will provide updates when they become available.

Update 10:11 AM, Jan. 18 2017: Google reported at 4:20 PM, Jan 17, 2017 that the problem with Google Drive has been resolved.

Please accept our apologies for any inconvenience this issue may have caused.

-Computing and Communications Services

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Network outage in KHW-71B lab on Monday, January 16, 2017 from 8:37 AM to 9:10 AM

Posted on January 16, 2017 by michael

On Monday, January 16, 2017, CCS received reports about network outage in KHW-71B lab. Network services reset the network switch servicing this area and services were resumed at 9:10 AM.

We apologize for any inconvenience.

-Computing and Communications Services

 

 

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Network outage at TRSM on Thursday January 12, 2017 at 7:00 AM

Posted on January 12, 2017 by michael

On Thursday, January 12, 2017, at 7:00 AM, a network switch servicing a portion of the 7th floor at TRSM started to  report errors. The Network Services team is investigating the issue

Update:

Network services team reset the network switch and services resumed at 9:30 AM

We apologize for any inconvenience.

-Computing and Communications Services

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RAMSS access by staff in the Service Hub unavailable: Monday, January 9, 2017 from 12:34 PM to 2:30 PM

Posted on January 9, 2017 by Casey Carvalho

On Monday, January 9, 2017, at 12:34 PM, it was reported to CCS that staff in the Service Hub were unable to process student enrollments in RAMSS using a virtual server.  The problem was traced to a network firewall rule and the issue was resolved around 2:30 PM.

We apologize for the inconvenience.

-Computing and Communications Services

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Problem accessing RAMSS via my.ryerson.ca on Tuesday, December 27, 2016 from 3 AM to 10:30 AM

Posted on December 27, 2016 by Brian Lesser

On Monday, December 27th, 2016, at 3 AM, there was an issue with the my.ryerson portal forwarding students to RAMSS.  The issue was resolved and normal access was restored at 10:30 AM.

We apologize for the inconvenience this problem caused for many students.

-Computing and Communications Services

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lynda.com security compromise

Posted on December 23, 2016 by Jim Buchanan

Computing and Communications Services has been made aware of a security breech at lynda.com.

This breech has compromised the accounts of about 55,000 of their users (0.5%)

If you have created a lynda.com account, you should change your password on it. If your Ryerson password resembles your lynda.com password please change your Ryerson password as well.

-Computing and Communications Services

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Network outage on Monday, December 12, 2016

Posted on December 12, 2016 by michael

On Monday, December 12, 2016, at 2:35 PM, a network switch servicing the basement of the library building and room LIB-74 failed and caused a network outage. Network services team reset the switch and services resumed at 3:09 PM

We apologize for any inconvenience.

-Computing and Communications Services

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