D2L Brightspace – Issue with Manage Files

Posted on June 29, 2020 by Jim Buchanan

The D2L Network Operations Center (NOC) advises that an infrastructure event may be impacting access to D2L Brightspace’ Manage Files from courses where users might have received errors about not having permission to see the files. This issue started on Monday, June 29, 2020 at 10:53AM (ET), and was resolved at 11:09AM (ET).
We apologize for any inconveniences this might have caused you.
-Computing and Communication Services

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RUFIS Invoice Approval System (Markview) Outage on Thursday June 25th, 2020 4:50 pm – 5:45 pm

Posted on June 25, 2020 by Hongbo HE

On Thursday June 25th, 2020, at 4:50 pm, users started to get issues connecting to the RUFIS Invoice Approval System (Markview). The problem was due to a database resource limit. The limit was increased and Markview was restarted at 5:45 pm. Services have returned to normal. CCS technical team is working with the vendor for a recommended optimal value.

We apologize for any inconvenience this may have caused.

-Computing and Communications Services

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Network outage at POD building on Friday May 29, 2020

Posted on May 29, 2020 by michael

On Friday May 29, 2020 the network switch servicing the basement and lower ground floors of the POD building didn’t come up after a scheduled upgrade. This caused a network outage for the equipment on these floors. The network services team are working to resolve the issue

Update:

The network services team rebooted the network switch and services resumed at 10:30 AM

We apologize for any inconvenience this may have caused.

-Computing and Communications Services

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Internet access interruption on May 8, 2020 from 8:00 AM to 12:00 PM

Posted on May 8, 2020 by michael

On Friday May 8, 2020, CCS received concerns about users on Bell network having intermittent access to Ryerson’s resources such as my, CAS, eHR & RAMSS. Network services team implemented a workaround at 12:00 PM to route Bell’s traffic through a different internet service provider and service resumed properly.

Update May 10:

The Internet Service Provider sending Bell’s traffic to Ryerson fixed the issue they were having on May 8, at 1 PM. Hence, Network Services team at Ryerson removed the workaround that they had implemented and Bell’s traffic flowed normally to Ryerson

We apologize for any inconvenience this may have caused.

-Computing and Communications Services

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6-digit phone extensions are not reachable from outside Ryerson on Wednesday April 29 starting 1:00 PM

Posted on April 29, 2020 by michael

On Wednesday April 29, 2020, CCS received reports about external callers to Ryerson’s main number 416-979-5000 are unable to reach users with 6-digit extensions. The telecom team is working with the vendor to troubleshoot the issue.

Update at 4:05 PM:

The issue has been resolved after restarting the call routing engine

We apologize for any inconvenience this may have caused.

-Computing and Communications Services

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Datacentre outage on Wednesday April 29 between 9:03 to 9:14

Posted on April 29, 2020 by michael

On Wednesday April 29, 2020 the data centre firewall appliance lost connectivity to the network. This may have prevented access to the servers inside the data centre during that time. The firewall vendor has been contacted to find the root cause of this outage.

Two instances were noticed for this outage one at 9:03 and another at 9:14 AM

We apologize for any inconvenience this may have caused.

-Computing and Communications Services

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Possible Brightspace D2L – Learning Environment Document Preview/Viewer Service Interruption – Friday, April 24, 2020

Posted on April 24, 2020 by Jim Buchanan

The D2L Network Operations Center (NOC) advises that an infrastructure event might have impacted the user’s experience with the Document Preview/Document Viewer service in the Brightspace Learning Management system hosted by D2L from Thursday, April 23, 2020 at 7:00 PM to Friday, April 24, 2020 at 12:30 PM. This might have impacted the ability to view documents in the Content area for all users and view and grade Assignment submissions for instructors.

We sincerely apologize for the impact this disruption might have caused.

-Computing and Communications Services

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CAS, ryerson.ca, and my.ryerson.ca service interruptions: from 1:38 PM to 2:20 PM , April 14

Posted on April 14, 2020 by Hongbo HE

One of the Central Authentication Service (CAS) application servers had connection issue to back-end database server starting around 1:38 p.m. on April 14. This prevented some users who were on this server from logging in. This server has been restarted at 2:20 p.m. and CAS service has returned to normal. CCS technical team is investigating the root cause.

Update Tuesday April 14 at 5:19 PM.

The issue has been traced to a network issue between our datacentre firewall and a network switch. While the severity of the issue has not always been consistent issues were observed at the following dates and times:
Monday April 13:
7:06 am 
9:34 am
Tuesday April 14:
4:30 am
8:18 am
1:10 pm
1:17 pm
2:30 pm
2:40 pm
3:27 pm
3:36 pm
4:31 pm
CCS has made changes to reduce the probability of further disruptions and is working with our firewall and network vendors to fully resolve the issue.

Update Wednesday April 15 at 10:00 AM.

Two more instances noticed at:

8:51 AM

9:04 AM

At 9:12 IT security team switched the traffic to go through the standby datacentre firewall

We apologize for the inconvenience this has caused.

– Computing and Communications Services

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eHR service outage: Tuesday, April 14th, 2020

Posted on April 14, 2020 by Hongbo HE

At approximately 8:45 AM, today, April 14th, 2020, the eHR system became unavailable for some users due to a memory issue in one of the web servers.  The server was rebooted and services restored around 9:23 AM.

Please accept our apologies for the problems this outage has caused.

-Computing and Communications Services

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Data Centre outage on Monday April 13 from 7:00 to 7:05 AM

Posted on April 13, 2020 by michael

On Monday April 13, 2020 the data centre firewall appliance lost connectivity to the network. This may have prevented access to the serves inside the data centre during that time. The firewall vendor has been contacted to find the root cause of this outage.

We apologize for any inconvenience this may have caused.

-Computing and Communications Services

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