Category Archives: Brightspace by D2L

Issues with logging on to Ryerson systems – Friday June 9, 2017

Posted on June 9, 2017 by Jim Buchanan

Due to an issue with CAS, Ryerson’s sign on application, some people may have problems when trying to log on to Ryerson systems with Internet Explorer. If you are experiencing this problem, please try another browser such as Google Chrome, … Continue reading →

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Intermittent issues accessing D2L on Thursday, February 9, 2017 at 3:34 p.m

Posted on February 9, 2017 by Branka Halilovic

On Thursday, February 9, 2017 at 3:34 p.m. the D2L Network Operations Center (NOC) have identified an intermittent DNS issue affecting *.desire2learn.com domains. Users may experience intermittent issues accessing the Learning Environment. Our vendor suggests that users refresh their browsers if they … Continue reading →

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Brightspace by D2L service interruption: Tuesday, July 19, 2016 from 4:52 PM – 7:15 PM

Posted on July 19, 2016 by Branka Halilovic

Update from D2L: 8:40 PM ET  [Resolved] – The D2L Infrastructure teams have confirmed your site(s) remain fully accessible and operational.  If you experience any further issue, please contact the D2L helpdesk immediately. 7:15 PM ET – [Monitoring]: The D2L … Continue reading →

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Brightspace by D2L service interruption – Monday, July 18, 2016

Posted on July 19, 2016 by Hongbo HE

D2L has confirmed that Brightspace by D2L (Ryerson’s learning management system) experienced intermittent issues on Monday, July 18, 2016, from 11:01 AM to 11:13 AM and from 8:11 PM to 8:26 PM.  We received reports from users who experienced “500 … Continue reading →

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Brightspace by D2L – Service issue – Wednesday, November 11, 2015

Posted on November 13, 2015 by Jim Buchanan

On Wednesday Nov. 11, 2015 afternoon around 2:1​8 p.m., D2L made a configuration change that caused an negative impact to students.  The students affected  were unable to see other students’ names in Discussion Forum postings.  These names were displayed as … Continue reading →

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Brightspace by D2L service interruption – Tuesday, November 3, 2015 at 4 PM

Posted on November 3, 2015 by Jim Buchanan

CCS began receiving reports of service interruptions by people trying to use Brightspace by D2L at approximately 4 PM. Some people experienced a system error, while others reported slow response times. We have contacted D2L and have opened a case with their support desk but … Continue reading →

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Brightspace Email delivery delays – Wed, October 21 – 22, 2015

Posted on October 22, 2015 by Brian Lesser

CCS has received many reports of multi-hour email delays from instructors using Brightspace’s email feature. CCS has confirmed there are significant email delays and D2L has acknowledged the problem and is working on a resolution. Please accept our apologies for the … Continue reading →

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Brightspace by D2L service interruption – Friday, October 9, 2015

Posted on October 14, 2015 by Jim Buchanan

D2L has confirmed that Brightspace, Ryerson’s learning management system was unavailable on Friday October 9, 2015 from 6PM to 6:15PM. The issue was caused by problems with the D2L’s Web server farm. We are following up with D2L to get … Continue reading →

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Brightspace by D2L – email delivery delay issue – October 5, 2015

Posted on October 5, 2015 by Jim Buchanan

CCS has received reports from users that emails sent from Brightspace by D2L were delayed. It appears that the emails are delayed for one hour within Brighspace, when using the built-in email tool through Classlist. This issue has been escalated … Continue reading →

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Brightspace by D2L service interruption -Thursday, October 1, 2015

Posted on October 1, 2015 by Jim Buchanan

Brightspace by D2L, Ryerson’s learning management system is currently unavailable. The issue was reported this afternoon at around 4:45 PM. We have contacted D2L and have opened a case with their support desk. We will provide an update when more … Continue reading →

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