Category Archives: All Categories

Interruption to Wireless Access – 12:30 pm 20-August-20

Posted on August 20, 2012 by

Wireless access was interrupted for all locations except TRSM. One of the wireless controllers had to be rebooted to clear the issue. Service was restored @ 13:20 20-August-20 . We apologize for the interruption. Computing and Communications Services

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Intermittent LDAP authentication failures – Friday, July 27, 2012 8:00 AM – 9:30 AM

Posted on July 27, 2012 by Casey Carvalho

Various LDAP servers used for authentication experienced high CPU load this morning, causing intermittent response for various applications, includuing my.ryerson, Blackboard, eHR, Confluence, Jira and others.   The problem started around 8:00 AM and was resolved around 9:30 AM, following a … Continue reading →

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Intermittent Connectivity to Wireless Users Across Campus – July 26, 2012 – 13:45 PM

Posted on July 26, 2012 by

A defective blade in a WDS (Wireless Distribution Switch) was noticed at approximately 13:45 today. This caused intermittent connectivity to wireless users across campus. The blade was replaced at approximately 14:00 and connectivity is now stable. We apologize for the … Continue reading →

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sharedata service disruption: Tuesday, July 24 2012 11:30 PM – 11:35 PM

Posted on July 24, 2012 by Jim Buchanan

A 5 minute interruption of the CFAPS sharedata (S: drive) services will be experienced tonight, Tuesday, July 24 2012, starting at ~11:30 PM, to allow for the increase of system resources on the server (memory). We apologize for the service … Continue reading →

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my.ryerson.ca, Blackboard, eHR, RAMSS service disruption: Friday, July 20 2012 7:21 AM – 7:34 AM

Posted on July 20, 2012 by Casey Carvalho

A scheduled firewall upgrade carried out this morning temporarily disrupted my.ryerson and applications accessed through the portal, including Blackboard, eHR and RAMSS.    The service disruption started around 7:21 AM and lasted until 7:34 AM. We apologize for the service disruption. … Continue reading →

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RAMSS, Confluence, Jira unavailable Friday, July 13, 2012

Posted on July 13, 2012 by

A scheduled firewall upgrade was not successful and technical staff had to back out of the change.   However, some applications did not recover properly.   RAMSS, Confluence and Jira were affected.   RAMSS services were restored around 9:16 am. Confluence and Jira services were restored … Continue reading →

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General Network Slow Response – July 10, 2012 08:15 AM

Posted on July 10, 2012 by

At approximately 8:15 am today, CCS started receiving reports of a general slow response when accessing core Ryerson applications as well as the Internet. Preliminary investigation indicates the problem to be with the network core firewall cluster.  CCS IT Security staff are investigating … Continue reading →

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AMC Theatre, Bookstore, and Digital Media Zone Network Outage – July 1

Posted on July 1, 2012 by Brian Lesser

Late last night all connectivity to the Digital Media Zone in 10 Dundas, along with the AMC Theatres, and the Bookstore was lost. It was determined and confirmed this morning via a site visit that somewhere in an underground tunnel … Continue reading →

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Blackboard application issue with one of the servers: Friday, June 22 2012 10:07 AM

Posted on June 22, 2012 by Casey Carvalho

At approximately 10:07 AM today, Friday June 22, one of the five Blackboard application servers started experiencing intermittent slow access response. The server is being removed from the load balance pool and will be rebooted later to clear the problem. We … Continue reading →

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UPDATE: Service Affected for Wireless Access Points in the West/South corner of the Campus – 14:00 June15, 2012

Posted on June 15, 2012 by

UPDATE: The issue with RU-Secure has been identified by the vendor. It is a combination of exceeding the allowed number of VLANs per SSID and a bug in the current code that disables some SSIDs due to a buffer overflow. … Continue reading →

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