Category Archives: All Categories

General Network Slow Response – July 10, 2012 08:15 AM

Posted on July 10, 2012 by

At approximately 8:15 am today, CCS started receiving reports of a general slow response when accessing core Ryerson applications as well as the Internet. Preliminary investigation indicates the problem to be with the network core firewall cluster.  CCS IT Security staff are investigating … Continue reading →

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AMC Theatre, Bookstore, and Digital Media Zone Network Outage – July 1

Posted on July 1, 2012 by Brian Lesser

Late last night all connectivity to the Digital Media Zone in 10 Dundas, along with the AMC Theatres, and the Bookstore was lost. It was determined and confirmed this morning via a site visit that somewhere in an underground tunnel … Continue reading →

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Blackboard application issue with one of the servers: Friday, June 22 2012 10:07 AM

Posted on June 22, 2012 by Casey Carvalho

At approximately 10:07 AM today, Friday June 22, one of the five Blackboard application servers started experiencing intermittent slow access response. The server is being removed from the load balance pool and will be rebooted later to clear the problem. We … Continue reading →

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UPDATE: Service Affected for Wireless Access Points in the West/South corner of the Campus – 14:00 June15, 2012

Posted on June 15, 2012 by

UPDATE: The issue with RU-Secure has been identified by the vendor. It is a combination of exceeding the allowed number of VLANs per SSID and a bug in the current code that disables some SSIDs due to a buffer overflow. … Continue reading →

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my.ryerson portal unavailable due to system maintenance: Friday, June 15 2012, 6 am – 7:48 am

Posted on June 15, 2012 by

my.ryerson and all applications accessed through the my.ryerson portal were uvailable this morning, Friday, June 16 between 6 am – 7:48 am due to scheduled work being done during our preventive maintenance window. We apologize for any inconvenience. -Computing and Communications Services

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Groupwise service interruption – June 13, 7:00 AM – 8:18 AM

Posted on June 13, 2012 by Casey Carvalho

At approximately 7:00 a.m. a GroupWise server, GWPOS3, stopped responding, affecting e-mail services for Schools (faculty and some admin staff).  The server was restarted at approximately 8:18 a.m. and service was restored. We apologize for the service disruption. – Computing and Communications Services

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OGF (Finance) system outage: Tuesday, June 12 2012 07:40 AM

Posted on June 12, 2012 by Casey Carvalho

At approximately 7:40 AM, Tuesday June 12, the OGF database server crashed due to a hardware failure. The failure affects Oracle Financials and Markview. Tech Support is currently on its way to investigate the problem. An update will be provided shortly. UPDATE: … Continue reading →

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CS/RAMSS outage: Tuesday, June 12 2012 07:40 AM

Posted on June 12, 2012 by Casey Carvalho

At approximately 7:40 AM, Tuesday June 12, the CS/RAMSS system started experiencing problems due to a hardware failure. The failure is likely related to the OGF (Finance system problem), as both use the same SAN (Storage Area Network) for storage.   Tech Support … Continue reading →

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Scheduled Blackboard outage: Sunday, June 10, 2012 between 6 am and 7 am

Posted on June 8, 2012 by

On Sunday, June 10, 2012 between 6 am and 7 am, we will apply a software patch that is designed to resolve the Blackboard memory leak issue that has been causing problems since we upgraded to Blackboard 9.1. Blackboard, RAMSS … Continue reading →

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Blackboard application server issues – Thursday, June 5, 2012

Posted on June 5, 2012 by

At approximately 1 pm today, we started experiencing memory resource issues with one of the five Blackboard application servers. The server crashed and was restarted around 1:10 pm. Users who were connected to this particular server may have had their … Continue reading →

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