Late last night all connectivity to the Digital Media Zone in 10 Dundas, along with the AMC Theatres, and the Bookstore was lost. It was determined and confirmed this morning via a site visit that somewhere in an underground tunnel the fiber links to all these locations has been severely damaged or severed.
Although Ryerson has a high degree of network redundancy we do not have have fiber redundancy to all the switches in all buildings.
We do not have an estimated time to repair at this time and apologize for the disruption this outage will cause.
Update July 1, 2012 at 14:20: CCS staff will not be able to enter the tunnel system until the morning of July 2 to do a more complete inspection.
Update July 2, 2012 at 12:20: The cable damage was caused by rodents that got into a cable box and chewed through the cable. Staff estimate repairs will be complete later this afternoon.
Update July 2, 2012 at 12:42: Service was restored just after 12 noon today.
-Computing and Communications Services
