Category Archives: All Categories

my.ryerson Service Slowness : Monday, January 12, 2015, 11:20 AM- 12:00 PM

Posted on January 12, 2015 by Hongbo HE

The my.ryerson servers became unresponsive at approximately 11:20 AM today.  This caused service slowness for users who were attempting to logon to my.ryerson.  We identified the issue to be due to the Blackboard portlet in my.ryerson that lists the online … Continue reading →

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Scheduled Blackboard system maintenance, Saturday, January 10, 2015 from 00:01 a.m. to 1 a.m.

Posted on January 9, 2015 by Branka Halilovic

In order to fix a Blackboard Web Service issue reported on Monday, January 5, 2015, CCS will be making  configuration changes to one of the Blackboard web servers. The change is scheduled for Saturday, January 10, 2015 from 00:01 a.m. … Continue reading →

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Authentication System outage – Wedensday, January 7, 2015 – 3:00PM to 3:18 PM

Posted on January 7, 2015 by Jim Buchanan

Ryerson’s Central Authentication Service (CAS) (which controls the login process to my.ryerson.ca, Google Apps at Ryerson, and other services) was unavailable this afternoon between 3:00 PM and 3:18 PM. This outage was caused by a software firewall rule change.  A … Continue reading →

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webinar.ryerson.ca service outage: Dec. 30, 2014 16:43PM – Jan. 5, 2015 10AM

Posted on January 5, 2015 by Casey Carvalho

The Adobe Connect service, running on webinar.ryerson.ca, was unavailable from Dec. 30, 2014 16:43PM to Jan. 5, 2015 10:00AM.   The cause of the problem is still under investigation. We apologize for the inconvenience. -Computing and Communications Services

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my.ryerson Service Disruption – Monday January 5, 2015

Posted on January 5, 2015 by Jim Buchanan

The my.ryerson servers became unresponsive at approximately 11:45 AM.  This caused a service disruption for users who were attempting to log on to my.ryerson. The servers were restarted and service was restored at approximately 12:45 PM . We are continuing … Continue reading →

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Google Calendar Access Disruption – December 10, 2014

Posted on December 10, 2014 by Jim Buchanan

CCS has received reports of users experiencing errors when accessing Google Calendar.  Typically, the message indicates that you need to log in and re-authenticate. CCS is investigating and has contacted Google.  We will update this alert when we have further … Continue reading →

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Mail delivery delay: Tuesday Nov. 18 2014, 6:15 PM

Posted on November 18, 2014 by Hongbo HE

We are currently experiencing an email delivery delay of up to 3 hours. Initial findings suggest that the delay started after 6:00 PM today. CCS staff are investigating. Please accept our apologies for any inconvenience this have caused. Update 10:50 PM: The … Continue reading →

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Network outage on Tuesday November 11, 2014

Posted on November 11, 2014 by michael

On Tuesday November 11, 2014 at 2:48 PM a network device (load balancer) that manages network traffic within Ryerson’s main data centre failed. This prevented access to any of Ryerson’s applications. The appliance was restarted and services resumed at 3:04 PM. We apologize for the inconvenience. -Computing and … Continue reading →

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Mail delivery delay: Tuesday, Nov. 4, 2014, 11:00 AM – 3:20 PM

Posted on November 5, 2014 by Hongbo HE

Starting around 11:00 AM, Nov. 4th, our email system experienced delivery delays of up to 15 minutes. These delays are due to an incorrectly configured mailing list that was replied-to numerous times and generated over a hundred thousand messages during a short period of time. … Continue reading →

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Wireless authentication outage on Sunday November 2, 2014

Posted on November 2, 2014 by michael

On Sunday November 2, 2014 at 4:10 AM there was a campus wide issue logging into Ryerson’s wireless network due to a problem with an authentication server. People who were already logged in and online were not affected, only people who were … Continue reading →

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