Category Archives: All Categories

RMail migration incomplete for some users

Posted on February 18, 2015 by Hongbo HE

We have become aware that some users’ mailbox were not fully migrated during the RMail upgrade over the February 14th weekend. This may have impacted around 1,500 users in various degrees. We are contacting the individual users as we work … Continue reading →

Posted in All Categories, Mail | Tagged RMail | 6 Comments

Network outage at Kerr Hall 2nd floor on Wednesday February 18, 2015 at 7:52 AM

Posted on February 18, 2015 by michael

On Wednesday, February 18, 2015 at 07:52 AM, a network switch servicing the North/East corner of Kerr Hall 2nd floor failed. This caused a network outage for the offices and classrooms in this area. The network switch is going to be replaced within few … Continue reading →

Posted in All Categories, network | Tagged network | Comments Off

Phone outage in ENG building on Friday February 13, 2015

Posted on February 13, 2015 by michael

On Friday, February 13, 2015 at 3:05 AM, and during a scheduled power outage in POD & LIB buildings, the diesel generator had some technical issues. This caused an outage for a portion of the main phone PBX that serves the ENG building. … Continue reading →

Posted in All Categories, phones | Tagged phones | Comments Off

Cold Fusion database issue: Thursday, Feb. 12, 2015 5:50AM – 6:35 AM

Posted on February 12, 2015 by Casey Carvalho

Due to a misbehaving application, the Cold Fusion database server exhausted all available disc space, causing the server to become unresponsive. Services were affected between approximately 5:50 AM – 6:35 AM, today, February 12, 2015. The Cold Fusion applications affected … Continue reading →

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Relay Email Service Disruption Sat. Feb. 7, 10:00 AM – Mon. Feb 9, 3:30 PM

Posted on February 10, 2015 by Hongbo HE

During preparatory work for the RMail upgrade scheduled to begin February 14 a problem occurred with the email relay server. The email relay server is only used by applications to send emails. Any email messages with external recipients (non @ryerson.ca … Continue reading →

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WiFi outage on Tuesday February 10, 2015 1:05 PM

Posted on February 10, 2015 by michael

On Tuesday, February 10, 2015 at 1:05 PM, a wireless network controller servicing the AMC, CED, CPF, DMZ, RIC, HEI, IMA, OKF, SBB, SCC, SID and VIC buildings failed which caused a WiFi outage in these buildings. The Wireless Access Points … Continue reading →

Posted in All Categories, wireless | Tagged Wireless | Comments Off

Voice Mail system outage on January 30, 2015 from 7:30 AM to 9:00 AM

Posted on January 30, 2015 by michael

On Friday, January 30, 2015, a scheduled upgrade to the voice mail system (Call Pilot) took longer than expected. This caused an extended outage from 7:30 AM to 9:00 AM where users were unable to access their Voice Mail. Services … Continue reading →

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WiFi outage in POD & JOR on Thursday January 29, 2015 from 12:35 PM to 12:50 PM

Posted on January 29, 2015 by michael

On Thursday, January 29, 2015 at 12:35 PM, a wireless network controller servicing the POD and JOR buildings failed which caused a WiFi outage in these buildings. The Wireless Access Points had to be moved to another controller and services resumed at … Continue reading →

Posted in All Categories, wireless | Tagged Wireless | Comments Off

Network outage for Kerr Hall West 3rd floor on January 28, 2015 from 00 :34 to 9:30 AM

Posted on January 28, 2015 by michael

On Wednesday, January 28, 2015 at 00:34 AM, a network switch servicing Kerr Hall West’s 3rd floor became unresponsive. This prevented any new network connections in this area. The network switch was rebooted at 9:30 AM, at which time normal services resumed. Please accept … Continue reading →