Category Archives: All Categories

Daylight Saving Time (DST) Switch, Sunday, March 8, 2015 at 2 AM

Posted on March 4, 2015 by

Due to the switch to Daylight Savings Time, the following applications will not be available: RAMSS and eHR on Sunday, March 8, 2015 from 00:01 AM to 3:30 AM OGF from Saturday, March 7, 2015 at 22:45 PM to Sunday, … Continue reading →

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Cold Fusion outage: Thursday, Feb. 26 2015

Posted on February 26, 2015 by Casey Carvalho

The following Cold Fusion applications started experiencing problems this morning, Thursday, Feb. 26, 2015.   Troubleshooting of the problem identified the issue to be a bad database query that gradually caused a degradation of services over time.  A reboot of the … Continue reading →

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VMware host server reboot (non-production): Tuesday, Feb. 24 2015 18:48 PM – 18:55 PM

Posted on February 25, 2015 by Casey Carvalho

On Tuesday, February 24, 2015 at 18:48 PM, one of the VMware physical servers hosting a number of non-production virtual servers (VMs) rebooted.  The VMs on the affected physical servers where automatically restarted on another physical server and recovered by … Continue reading →

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GMail Auto-complete Issue Wednesday, Feb. 25, 2015

Posted on February 25, 2015 by Hongbo HE

CCS has received reports from users about GMail auto-complete not working for them and opened a support ticket with Google. Google has responded that it is a known issue and that the Google Engineering team is actively working to resolve … Continue reading →

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Network outage at IMA building on Monday, February 23, 2105 from 4:55 PM to 6:40 PM

Posted on February 23, 2015 by michael

On Monday, February 23, 2015 at 04:55 PM, a network switch servicing the IMA building failed. This caused a network outage for the offices and classrooms in this building.  The network switch had to be reconfigured and services were resumed at 6:40 PM. … Continue reading →

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RMail migration incomplete for some users

Posted on February 18, 2015 by Hongbo HE

We have become aware that some users’ mailbox were not fully migrated during the RMail upgrade over the February 14th weekend. This may have impacted around 1,500 users in various degrees. We are contacting the individual users as we work … Continue reading →

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Network outage at Kerr Hall 2nd floor on Wednesday February 18, 2015 at 7:52 AM

Posted on February 18, 2015 by michael

On Wednesday, February 18, 2015 at 07:52 AM, a network switch servicing the North/East corner of Kerr Hall 2nd floor failed. This caused a network outage for the offices and classrooms in this area.  The network switch is going to be replaced within few … Continue reading →

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Phone outage in ENG building on Friday February 13, 2015

Posted on February 13, 2015 by michael

On Friday, February 13, 2015 at 3:05 AM, and during a scheduled power outage in POD & LIB buildings, the diesel generator had some technical issues. This caused an outage for a portion of the main phone PBX that serves the ENG building. … Continue reading →

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Cold Fusion database issue: Thursday, Feb. 12, 2015 5:50AM – 6:35 AM

Posted on February 12, 2015 by Casey Carvalho

Due to a misbehaving application, the Cold Fusion database server  exhausted all available disc space, causing the server to become unresponsive.  Services were affected between approximately 5:50 AM – 6:35 AM, today, February 12, 2015.  The Cold Fusion applications affected … Continue reading →

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Relay Email Service Disruption Sat. Feb. 7, 10:00 AM – Mon. Feb 9, 3:30 PM

Posted on February 10, 2015 by Hongbo HE

During preparatory work for the RMail upgrade scheduled to begin February 14 a problem occurred with the email relay server. The email relay server is only used by applications to send emails.  Any email messages with external recipients (non @ryerson.ca … Continue reading →

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