Category Archives: All Categories

Video Conference outage on Friday April 17, 2015

Posted on April 17, 2015 by michael

On Friday, April 15, 2015 at 01:00 PM, the video conferencing controller failed.  This is preventing users from establishing video conferencing sessions. The problem has been escalated to the controller’s vendor. Please accept our apologies for any inconvenience this may … Continue reading →

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Older versions of Google Apps Sync for Microsoft Outlook will stop working on April 20, 2015

Posted on April 17, 2015 by Hongbo HE

Google has notified us that there are users in our domain who are still using depreciated version 3.6 or older of the Google Sync for Microsoft® Outlook® (GASMO) client.  According to Google: The Notes sync features in Outlook will stop … Continue reading →

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Google mail outage on Tuesday April 14, 2015

Posted on April 14, 2015 by michael

On Tuesday April 14, 2015 at around 6:00 PM some users weren’t able to access neither Ryerson’s Google mail nor their personal Google mail accounts. This issue hasn’t been acknowledged by Google but services resumed at around 9:00 PM

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Network outage at North/West corner of KH on Tuesday April 14, 2015

Posted on April 14, 2015 by michael

On Tuesday, April 14, 2015 at 03:20 AM, power was lost at the telecom room at the North/West corner of Kerr Hall.  This caused a network outage for both wired and wireless users for this area. Campus facilities restored the power at … Continue reading →

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Printing Service interruption: Thursday, April 9, 2015 8:00 AM – 10:50 AM

Posted on April 9, 2015 by Hongbo HE

The Ryerson academic computing printing system experienced slowness and timeouts starting at 8:00 AM today, April 9, 2015. The issue was due to a hung process in the one card server, which is responsible for printing funds. The process was … Continue reading →

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Slow network & WiFi access issues on Thursday April 9, 2015

Posted on April 9, 2015 by michael

On Thursday, April 9, 2015 at 09:20 AM, one of the DNS/DHCP servers failed .  This caused slowness to network and applications access (such as my.ryerson) and prevented some wireless users from accessing the network. A work around was implemented at 11:04 … Continue reading →

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RU mobile lab status app and Labs/Vapps drive outage: April 1, 2015 9:04 am – 9:15 am

Posted on April 1, 2015 by Casey Carvalho

A storage array problem this morning, Wednesday, April 1, 2015, caused the following services to be unavailable from approximately 9:04 AM to 9:15 AM: RU mobile app used for CCS managed lab status personal and shared S: drive for Labs and … Continue reading →

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my.ryerson service disruption: March 31, 2015 10:24 PM – April 1, 2015 8:16 AM

Posted on April 1, 2015 by michael

One of four servers providing access to my.ryerson became unresponsive at approximately 10:24 PM on March 31, 2015.  This prevented some users from accessing  my.ryerson.ca.  This server was taken out of the pool on April 1, 2015 at 8:16 AM to avoid further disruption while … Continue reading →

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Incoming Mail Delays, Saturday March 28, 2015 at 9:08 AM

Posted on March 28, 2015 by michael

One of the mail servers ran out of disk space and caused a delay in the delivery of email at Ryerson. The problem was noticed just after 8:30 AM. There are approximately 67,000 messages that are queued for delivery. We expect the … Continue reading →

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VAPPS service disruption: Wednesday, March 18, 2015 2:25 PM – 2:30 PM

Posted on March 18, 2015 by Casey Carvalho

A server running VAPPS (virtual applications) experienced a critical  “bugcheck” error this afternoon, Wednesday, March 18, around 2:25 PM. The critical error caused the server to reboot. Services were restored around 2:30 PM.  We are investigating the cause of the problem. … Continue reading →

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