Category Archives: All Categories

Slow network & WiFi access issues on Thursday April 9, 2015

Posted on April 9, 2015 by michael

On Thursday, April 9, 2015 at 09:20 AM, one of the DNS/DHCP servers failed .  This caused slowness to network and applications access (such as my.ryerson) and prevented some wireless users from accessing the network. A work around was implemented at 11:04 … Continue reading →

Posted in All Categories, network | Tagged | Comments Off on Slow network & WiFi access issues on Thursday April 9, 2015

RU mobile lab status app and Labs/Vapps drive outage: April 1, 2015 9:04 am – 9:15 am

Posted on April 1, 2015 by Casey Carvalho

A storage array problem this morning, Wednesday, April 1, 2015, caused the following services to be unavailable from approximately 9:04 AM to 9:15 AM: RU mobile app used for CCS managed lab status personal and shared S: drive for Labs and … Continue reading →

Posted in All Categories | Comments Off on RU mobile lab status app and Labs/Vapps drive outage: April 1, 2015 9:04 am – 9:15 am

my.ryerson service disruption: March 31, 2015 10:24 PM – April 1, 2015 8:16 AM

Posted on April 1, 2015 by michael

One of four servers providing access to my.ryerson became unresponsive at approximately 10:24 PM on March 31, 2015.  This prevented some users from accessing  my.ryerson.ca.  This server was taken out of the pool on April 1, 2015 at 8:16 AM to avoid further disruption while … Continue reading →

Posted in All Categories, my.ryerson | Tagged | Comments Off on my.ryerson service disruption: March 31, 2015 10:24 PM – April 1, 2015 8:16 AM

Incoming Mail Delays, Saturday March 28, 2015 at 9:08 AM

Posted on March 28, 2015 by michael

One of the mail servers ran out of disk space and caused a delay in the delivery of email at Ryerson. The problem was noticed just after 8:30 AM. There are approximately 67,000 messages that are queued for delivery. We expect the … Continue reading →

Posted in All Categories, Mail | Tagged | 2 Comments

VAPPS service disruption: Wednesday, March 18, 2015 2:25 PM – 2:30 PM

Posted on March 18, 2015 by Casey Carvalho

A server running VAPPS (virtual applications) experienced a critical  “bugcheck” error this afternoon, Wednesday, March 18, around 2:25 PM. The critical error caused the server to reboot. Services were restored around 2:30 PM.  We are investigating the cause of the problem. … Continue reading →

Posted in All Categories | Comments Off on VAPPS service disruption: Wednesday, March 18, 2015 2:25 PM – 2:30 PM

Daylight Saving Time (DST) Switch, Sunday, March 8, 2015 at 2 AM

Posted on March 4, 2015 by Branka Halilovic

Due to the switch to Daylight Savings Time, the following applications will not be available: RAMSS and eHR on Sunday, March 8, 2015 from 00:01 AM to 3:30 AM OGF from Saturday, March 7, 2015 at 22:45 PM to Sunday, … Continue reading →

Posted in All Categories, eHR, OGF, RAMSS | Tagged , , | Comments Off on Daylight Saving Time (DST) Switch, Sunday, March 8, 2015 at 2 AM

Cold Fusion outage: Thursday, Feb. 26 2015

Posted on February 26, 2015 by Casey Carvalho

The following Cold Fusion applications started experiencing problems this morning, Thursday, Feb. 26, 2015.   Troubleshooting of the problem identified the issue to be a bad database query that gradually caused a degradation of services over time.  A reboot of the … Continue reading →

Posted in All Categories | Comments Off on Cold Fusion outage: Thursday, Feb. 26 2015

VMware host server reboot (non-production): Tuesday, Feb. 24 2015 18:48 PM – 18:55 PM

Posted on February 25, 2015 by Casey Carvalho

On Tuesday, February 24, 2015 at 18:48 PM, one of the VMware physical servers hosting a number of non-production virtual servers (VMs) rebooted.  The VMs on the affected physical servers where automatically restarted on another physical server and recovered by … Continue reading →

Posted in All Categories | Comments Off on VMware host server reboot (non-production): Tuesday, Feb. 24 2015 18:48 PM – 18:55 PM

GMail Auto-complete Issue Wednesday, Feb. 25, 2015

Posted on February 25, 2015 by Hongbo HE

CCS has received reports from users about GMail auto-complete not working for them and opened a support ticket with Google. Google has responded that it is a known issue and that the Google Engineering team is actively working to resolve … Continue reading →

Posted in All Categories, Google Apps | Tagged | Comments Off on GMail Auto-complete Issue Wednesday, Feb. 25, 2015

Network outage at IMA building on Monday, February 23, 2105 from 4:55 PM to 6:40 PM

Posted on February 23, 2015 by michael

On Monday, February 23, 2015 at 04:55 PM, a network switch servicing the IMA building failed. This caused a network outage for the offices and classrooms in this building.  The network switch had to be reconfigured and services were resumed at 6:40 PM. … Continue reading →

Posted in All Categories, network | Tagged | Comments Off on Network outage at IMA building on Monday, February 23, 2105 from 4:55 PM to 6:40 PM