Category Archives: All Categories

Brightspace By D2L email delivery delay issue: September 21 and 24, 2015

Posted on September 21, 2015 by Hongbo HE

CCS has received reports from users that email sent from Brightspace by D2L were delayed. Our own test has shown that emails are delayed for one hour within Brighspace, when using the built-in email tool through Classlist. This issue has … Continue reading →

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Emergency Brightspace by D2L maintenance: Saturday, September 5, 2015 from 1 a.m. to 7 a.m.

Posted on September 4, 2015 by

D2L needs to make an emergency firmware update to our instance of Brightspace on Saturday, September 5, 2015 from 1 a.m. to 7 a.m. Brightspace will not be available during this time. This update was initially planned to be included … Continue reading →

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Some tabs in Blackboard were redirected to the testing environment: Friday, Aug. 28, 2015

Posted on August 28, 2015 by Hongbo HE

This morning at around 6:30 am, during the preparation for the switch over from Blackboard to Brightspace by D2L, some tabs (my.ryerson, Apps, RAMSS and eHR) within Blackboard were incorrectly redirected to the testing environment.  This issue was fixed at … Continue reading →

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Scheduled my.ryerson outage: Tuesday, September 1, 2015 from 6 a.m. to 8 a.m.

Posted on August 27, 2015 by

The my.ryerson portal will not be available on Tuesday, September 1, 2015 from 6 a.m. to 8 a.m. due to the switchover from Blackboard to Brightspace by D2L.  RAMSS, eHR and other applications accessed through the my.ryerson portal will not be … Continue reading →

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Online Course Shell Request Form Temporarily Disabled: Tuesday Aug. 11, 2015

Posted on August 11, 2015 by Hongbo HE

Since last night at 10 PM, Aug 10, 2015,  all course shell requests failed due to an error in handling them within D2L’s Brightspace LMS. We have disabled the course shell request form in the my.ryerson portal temporarily. The issue has … Continue reading →

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Brightspace by D2L intermittent access issues: Wednesday, August 5, 2015

Posted on August 5, 2015 by

Since this morning, Wednesday,  August 5, 2015 some users have reported issues when trying to access Brightspace by D2L.  At times, they will receive an “Unauthorized Access” error message, and other times they were able to login.  Sometimes it can … Continue reading →

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CFAPs name resolution failure July 30 to August 4, 2015

Posted on August 4, 2015 by michael

Due to a recent change in DNS configuration for PC users on CFAPs, the host name resolution of any domain other than “admn” or “ac” failed. The change was reverted back on August 4, 2015 at 10:30 AM and will … Continue reading →

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Gmail Service Delay – Thursday, July 23, 2015

Posted on July 23, 2015 by Hongbo HE

At 1:20 PM, Google is reporting a service issue with Gmail. Affected users will experience delays in message delivery. CCS has also received email delay reports from users. The latest Google status information is available here: http://www.google.com/appsstatus Update – 2:41 … Continue reading →

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Gmail delays – Wednesday, July 22, 2015

Posted on July 22, 2015 by Jim Buchanan

At Approximately 2PM on Wednesday July 22, 2015, Google reported service issues with  Gmail and Google Groups.  The gmail issues caused delays in delivery of some messages being sent to ryerson.ca addresses. The Issues were resolved by Google at 4:17 … Continue reading →

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DNS outage for Windows Admn & AC domains on July 16, 2015

Posted on July 16, 2015 by michael

On Thursday, July 16, 2015 at 12:15 AM, a change in DNS servers configuration prevented users from being able to logon to their PCs . Firewall rules were properly adjusted and services resumed at 8:45 AM. Please accept our apologies for … Continue reading →

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