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Recent Alerts
- WiFi outage on Tuesday October 22, 2024 from 1:01 to 1:14 PM
- CE Azure labs outage on Thursday September 5, 2024
- Slow connectivity to applications on Tuesday September 3, 2024
- WiFi Network outage on Wednesday August 28, 2024 from 5:20 to 7:15 AM
- ServiceNow (Ask HR and IT Help) outage on Monday August 26, 2024
Category Archives: All Categories
WiFi authentication outage on Tuesday, October 6, 2015
On Tuesday, October 6, 2015 at 4:15 PM, the authentication system for wireless users failed. This prevented new wireless session from being established. Network services team is investigating the problem. Update: The problem was traced to an overload of authentication … Continue reading
Posted in All Categories, wireless
Tagged Wireless
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Brightspace by D2L – email delivery delay issue – October 5, 2015
CCS has received reports from users that emails sent from Brightspace by D2L were delayed. It appears that the emails are delayed for one hour within Brighspace, when using the built-in email tool through Classlist. This issue has been escalated … Continue reading
Posted in All Categories, Brightspace by D2L
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Brightspace by D2L service interruption -Thursday, October 1, 2015
Brightspace by D2L, Ryerson’s learning management system is currently unavailable. The issue was reported this afternoon at around 4:45 PM. We have contacted D2L and have opened a case with their support desk. We will provide an update when more … Continue reading
Internet outage for Wireless & lab computers on Thursday September 24, 2015
On Thursday, September 24, 2015 at 1:17 PM, a network device rebooted itself. This prevented all wireless devices and lab computers from accessing the Internet until the reboot was completed at 1:23 PM. Update: Same issue happened again on Friday, September … Continue reading
Brightspace By D2L email delivery delay issue: September 21 and 24, 2015
CCS has received reports from users that email sent from Brightspace by D2L were delayed. Our own test has shown that emails are delayed for one hour within Brighspace, when using the built-in email tool through Classlist. This issue has … Continue reading
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Emergency Brightspace by D2L maintenance: Saturday, September 5, 2015 from 1 a.m. to 7 a.m.
D2L needs to make an emergency firmware update to our instance of Brightspace on Saturday, September 5, 2015 from 1 a.m. to 7 a.m. Brightspace will not be available during this time. This update was initially planned to be included … Continue reading
Some tabs in Blackboard were redirected to the testing environment: Friday, Aug. 28, 2015
This morning at around 6:30 am, during the preparation for the switch over from Blackboard to Brightspace by D2L, some tabs (my.ryerson, Apps, RAMSS and eHR) within Blackboard were incorrectly redirected to the testing environment. This issue was fixed at … Continue reading
Posted in All Categories, Blackboard
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Scheduled my.ryerson outage: Tuesday, September 1, 2015 from 6 a.m. to 8 a.m.
The my.ryerson portal will not be available on Tuesday, September 1, 2015 from 6 a.m. to 8 a.m. due to the switchover from Blackboard to Brightspace by D2L. RAMSS, eHR and other applications accessed through the my.ryerson portal will not be … Continue reading
Posted in All Categories, Blackboard, eHR, my.ryerson, RAMSS
Tagged Blackboard, eHR, my.ryerson, RAMSS
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Online Course Shell Request Form Temporarily Disabled: Tuesday Aug. 11, 2015
Since last night at 10 PM, Aug 10, 2015, all course shell requests failed due to an error in handling them within D2L’s Brightspace LMS. We have disabled the course shell request form in the my.ryerson portal temporarily. The issue has … Continue reading
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Brightspace by D2L intermittent access issues: Wednesday, August 5, 2015
Since this morning, Wednesday, August 5, 2015 some users have reported issues when trying to access Brightspace by D2L. At times, they will receive an “Unauthorized Access” error message, and other times they were able to login. Sometimes it can … Continue reading
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