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my.ryerson service disruption: Jan. 18, 2016 11:06 AM
Since 11:06 AM this morning, access to my.ryerson has been intermittent. We are currently investigating the issue and will provide an update when more information becomes available. Update Jan. 18, 2016 3:43 PM: A fix was put in place at … Continue reading
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WiFi outage from Wednesday Dec. 30, 2015 at 7:35 PM to Thursday Dec. 31, 2015 at 2:30 PM
On Wednesday, December 30, 2015 at 7:35 PM, a network device failed. This prevented WiFi users from accessing the Internet. Network staff forced a fail over to another network device and services resumed at 2:45 PM on Thursday December 31, … Continue reading
Posted in All Categories, wireless
Tagged Wireless
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Internet connectivity disruption: Wednesday, December 9, 2015 10:01 AM – 10:13 AM
On Wednesday, December 9, 2015, one of Ryerson University’s internet links failed due to a service interruption from the service provider’s side (GTANet), resulting in its internet traffic failing over to another backup link from a secondary service provider (Cogent). … Continue reading
Posted in All Categories, Internet
Tagged Internet
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Issue accessing ARES eReserve and McGrawHill: December 7, 2015 at 1:50 PM
CCS started receiving reports about issues accessing ARES eReserve and McGrawHill content from Brightspace at approximately 1:50 PM. The issue was reported to D2L. D2L is currently looking into this and we will provide an update when more information becomes … Continue reading
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Internet interruption on Friday November 27, at 1:27 PM
On Friday, November 27, 2015 at 01:27 PM, one of the network devices that manages the amount of network traffic entering and leaving Ryerson from the Internet restarted on its own. This briefly impacted internet connectivity while the traffic was re-routed through a … Continue reading
Posted in All Categories, network
Tagged network
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Delayed Delivery of Emails: Wednesday, Nov. 18 1:00 PM – 2:30 PM
Starting around 1:00 pm this afternoon, Email delivery was delayed for up to 45 minutes due to high volume of Email messages coming to Ryerson from the Internet. We have cleaned up the message queues and normal Email delivery was … Continue reading
Posted in All Categories, Mail
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SAS Web Services Outage: Monday, Nov. 16, 2015 1:00 AM – 10:45 AM
The Student Administrative System (SAS) Web Services did not restart properly after the scheduled nightly down time at 1 AM this morning. The services were restarted and made available at approximately 10:45 AM. Please note that the SAS Web Services … Continue reading
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Brightspace by D2L – Service issue – Wednesday, November 11, 2015
On Wednesday Nov. 11, 2015 afternoon around 2:18 p.m., D2L made a configuration change that caused an negative impact to students. The students affected were unable to see other students’ names in Discussion Forum postings. These names were displayed as … Continue reading
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Intermittent Delayed Delivery of Some EMails: Tuesday, Nov. 3, 2015 00:20 AM – Friday, Nov . 6, 2015 11:37 AM
A bad network connection on one of our email servers caused intermittent email delays for some email. The issue started at 12:20 AM, November 3 and was resolved at 11:37 AM, November 6. Email is now being delivered without a … Continue reading
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Google Calendar Service Disruption: Wed. Nov. 4, 2015
CCS began receiving reports of Google Calendar service disruption at approximately 11 AM. Attempts to navigate to Google Calendar may sometimes result in an error page being displayed. We have reported the problem to Google and Google is currently working on … Continue reading
Posted in All Categories, Google Apps
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