Category Archives: All Categories

Voice Mail outage on Thursday February 11, 2016 at 4:30 PM

Posted on February 11, 2016 by michael

On Thursday, February 11, 2016 at 4:30 PM, the Voice Mail system failed to respond. The vendor has been contacted and a technician is on route to troubleshoot the issue. Update 7:48 PM: Voice mail has been restored. The cause of the … Continue reading →

Posted in All Categories, phones | Tagged | Comments Off on Voice Mail outage on Thursday February 11, 2016 at 4:30 PM

CFAPs outage on Tuesday February 9, 2016 from 11:30 AM to 11:40 AM

Posted on February 9, 2016 by michael

On Tuesday, February 9, 2016 at 11:30 AM, the firewall protecting the CFAPs (Windows Central File Sharing and Printing) servers failed. This prevented staff and faculty from accessing their personal or departmental shared folders. The firewall has been replaced and services … Continue reading →

Posted in All Categories, Firewall | Tagged | Comments Off on CFAPs outage on Tuesday February 9, 2016 from 11:30 AM to 11:40 AM

The Google Calendar Link in my.ryerson Apps tab is not working for some users: Feb. 4

Posted on February 4, 2016 by Hongbo HE

For users who have personal Google or non-Ryeson Google Apps account as the default Google account ( Sign in to multiple accounts at once), the Google Calendar link in my.ryerson portal’s Apps tab does not work. It will show “Not … Continue reading →

Posted in All Categories, Google Apps | Comments Off on The Google Calendar Link in my.ryerson Apps tab is not working for some users: Feb. 4

my.ryerson service disruption: Jan. 18, 2016 11:06 AM

Posted on January 18, 2016 by Hongbo HE

Since 11:06 AM this morning, access to my.ryerson has been intermittent. We are currently investigating the issue and will provide an update when more information becomes available. Update Jan. 18, 2016 3:43 PM: A fix was put in place at … Continue reading →

Posted in All Categories, my.ryerson | Comments Off on my.ryerson service disruption: Jan. 18, 2016 11:06 AM

WiFi outage from Wednesday Dec. 30, 2015 at 7:35 PM to Thursday Dec. 31, 2015 at 2:30 PM

Posted on December 31, 2015 by michael

On Wednesday, December 30, 2015 at 7:35 PM, a network device failed. This prevented WiFi users from accessing the Internet. Network staff forced a fail over to another network device and  services resumed at 2:45 PM on Thursday December 31, … Continue reading →

Posted in All Categories, wireless | Tagged | Comments Off on WiFi outage from Wednesday Dec. 30, 2015 at 7:35 PM to Thursday Dec. 31, 2015 at 2:30 PM

Internet connectivity disruption: Wednesday, December 9, 2015 10:01 AM – 10:13 AM

Posted on December 9, 2015 by michael

On Wednesday, December 9, 2015, one of Ryerson University’s internet links failed due to a service interruption from the service provider’s side (GTANet), resulting in its internet traffic failing over to another backup link from a secondary service provider (Cogent).   … Continue reading →

Posted in All Categories, Internet | Tagged | Comments Off on Internet connectivity disruption: Wednesday, December 9, 2015 10:01 AM – 10:13 AM

Issue accessing ARES eReserve and McGrawHill: December 7, 2015 at 1:50 PM

Posted on December 7, 2015 by

CCS started receiving reports about issues accessing ARES eReserve and McGrawHill content from Brightspace at approximately 1:50 PM.  The issue was reported to D2L. D2L is currently looking into this and we will provide an update when more information becomes … Continue reading →

Posted in All Categories | Comments Off on Issue accessing ARES eReserve and McGrawHill: December 7, 2015 at 1:50 PM

Internet interruption on Friday November 27, at 1:27 PM

Posted on November 27, 2015 by michael

On Friday, November 27, 2015 at 01:27 PM, one of the network devices that manages the amount of network traffic entering and leaving Ryerson from the Internet restarted on its own. This briefly impacted internet connectivity while the traffic was re-routed through a … Continue reading →

Posted in All Categories, network | Tagged | Comments Off on Internet interruption on Friday November 27, at 1:27 PM

Delayed Delivery of Emails: Wednesday, Nov. 18 1:00 PM – 2:30 PM

Posted on November 18, 2015 by Hongbo HE

Starting around 1:00 pm this afternoon, Email delivery was delayed for up to 45 minutes due to high volume of Email messages coming to Ryerson from the Internet. We have cleaned up the message queues and normal Email delivery was … Continue reading →

Posted in All Categories, Mail | Comments Off on Delayed Delivery of Emails: Wednesday, Nov. 18 1:00 PM – 2:30 PM

SAS Web Services Outage: Monday, Nov. 16, 2015 1:00 AM – 10:45 AM

Posted on November 16, 2015 by Hongbo HE

The Student Administrative System (SAS) Web Services did not restart properly after the scheduled nightly down time at 1 AM this morning. The services were restarted and made available at approximately 10:45 AM. Please note that the SAS Web Services … Continue reading →

Posted in All Categories | Comments Off on SAS Web Services Outage: Monday, Nov. 16, 2015 1:00 AM – 10:45 AM