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Recent Alerts
- [RESOLVED] Issues with accessing MyServiceHub, Monday August 31, 2026
- D2L Brightspace is unavailable Wednesday August 5, 2026 at 1:00 p.m. to 2:31 p.m.
- CAS issues on Tuesday August 4, 2026, from 7:00 a.m. to 10:20 a.m.
- Wireless authentication issues Friday July 24, 2026 from 8:08pm to 10:18pm
- WiFi outage on July 2, 2026 from 9:17 AM to 9:50 AM
Category Archives: All Categories
Brightspace by D2L service interruption: Tuesday, July 19, 2016 from 4:52 PM – 7:15 PM
Update from D2L: 8:40 PM ET [Resolved] – The D2L Infrastructure teams have confirmed your site(s) remain fully accessible and operational. If you experience any further issue, please contact the D2L helpdesk immediately. 7:15 PM ET – [Monitoring]: The D2L … Continue reading
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Brightspace by D2L service interruption – Monday, July 18, 2016
D2L has confirmed that Brightspace by D2L (Ryerson’s learning management system) experienced intermittent issues on Monday, July 18, 2016, from 11:01 AM to 11:13 AM and from 8:11 PM to 8:26 PM. We received reports from users who experienced “500 … Continue reading
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Some network routes unreachable from internet: Friday, July 15 2016 9:20AM – 10:45AM
At approximately 9:20 AM on Friday, July 15, 2016 CCS became aware that some systems inside the Ryerson network were not reachable from the internet due to a loss of network routing information on one of Ryerson’s edge network devices. … Continue reading
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Tagged network
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Sophos anti-virus updates disruption: Wednesday, June 8, 2016 10:50 AM
At approximately 10:00AM on Wednesday, June 8, 2016 CCS became aware that desktops and laptops trying to get updates from the Sophos anti-virus server started getting a “Could not communicate with server” message, preventing updates from taking place. CCS administrators … Continue reading
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Interruption of DHCP Services in KHW71 lab – Monday, June 6, 2016 2 PM – 4:30 PM
At approx 2 PM on Monday, June 6, 2016 almost all the desktops in the general purpose KHW71 lab lost communication with the DHCP services, preventing access by users. The issue was resolved around 4:30 PM. The root cause for … Continue reading
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www.ryerson.ca outage: Monday May 16, 2016 at 12:45
On Monday May 16, 2016 at 12:45 PM, the www.ryerson.ca website became unavailable. CCS administrators are continuing the investigation. Update: Services were resumed at 13:28 PM We apologize for any inconvenience. -Computing and Communications Services
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Multiple service disruption due to server crash: Saturday, May 14, 2016 16:03 PM – 17:20 PM
One of the physical servers that hosts various virtual machines (VMs) crashed on Saturday, May 14 at approximately 4:03 PM. The server crash resulted in various service outages, including lab printing services. The server was rebooted and services were … Continue reading
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REB/RIS application service outage: Friday, May 6 2016 4:30PM – Saturday, May 7 2016 5AM
The Research Information System (RIS) and Research Ethics Board (REB) application became unavailable after 4:30 PM on Friday, May 6, 2016 following planned maintenance. A restart of the application was performed on Saturday, May 7 around 5 AM to restore … Continue reading
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www.ryerson.ca outage: Thursday May 5, 2016 3:42 AM – 7:33 AM
The www.ryerson.ca website became unavailable overnight, starting at 3:42 AM. The services were restarted at 7:33 AM. Preliminary investigation indicates that the problem was due to application processes that stopped responding. CCS administrators are continuing the investigation. We apologize for any … Continue reading
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Academic lab printing disruption: Friday, April 29, 2016
At approximately 8:50am on Friday, April 29, academic lab printing started experiencing slowness when downloading a required print driver at user login time. The issue manifests itself via a pop-up message indicating that the Windows Printer Installation is Looking for a driver… … Continue reading
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