Author Archives: michael

Network outage in east side of campus – Friday 18, 2016 11 AM

On Friday, November 18, 2016, at 11:00 PM, CCS received alerts that the east side of the campus is experiencing wired and wireless network outage, including podium desktops.  The Network Services team is investigating the issue. Upadate: At 12:38 PM a network … Continue reading

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Network outage on Friday, October 14, 2016 at 12:20 PM

On Friday, October 14, 2016, at 12:20 PM, CCS received alerts that portions of the wired and wireless networks at the west side of the campus are not functioning. Network Services team is investigating the issue. Update: The issue was traced … Continue reading

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Slow Internet access on Wednesday September 28, 2016 at 3:25 PM

On Wednesday, September 28, 2016 at 3:25 PM CCS received reports about slow or intermittent internet access.  Network services team is investigating the issue. Update: The network services team tuned some traffic threshold parameters and services resumed at 4:00 PM … Continue reading

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Phones outage at 415 Yonge St.: Monday, September 26, 2016

On Monday, September 26, 2016, CCS noticed that the phones at 415 Yonge St. building failed to come up after a building power loss. The support vendor has been contacted. Update: Power surge caused phone system damage. Equipment were replaced and services resumed at 3:30 … Continue reading

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Network outage at 1 Dundas Street (YDI building): Monday, September 26, 2016

On Monday, September 26, 2016, CCS noticed that some network switches in 1 Dundas Street (YDI building) failed to come up after a building power loss. This caused a network outage for the HR department.  Network services team is investigating the … Continue reading

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Network outage at SLC building on Wednesday September 21, 2016 at 6:06 AM

On Wednesday September 21, 2016, at 6:06 AM electric power was lost in the SLC  telecommunication closet. This caused a complete outage of both wired and wireless network access.   Campus facilities are investigating the issue. Update: Power restored to the telecom … Continue reading

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Network outage on Sunday 11, 2016 from 8:00 to 9:00 AM

On Sunday September 11, 2016, at 8:00 AM an emergency network maintenance took place. This caused access interruption to and from the Internet.   The maintenance work was completed and services resumed at 9:00 AM. We apologize for any inconvenience. -Computing and … Continue reading

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Intermittent delayed delivery of some email: Monday, August 8, 2016 8:00 AM

There are intermittent email delays of up to several hours for some email arriving at Ryerson on August 7 and 8, 2016.   We are investigating the root cause. Update 10:40 AM: The problem appears to have started on Saturday, August 6, at … Continue reading

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Rocket SSL VPN outage on Wednesday July 20, 2016 at 2:45 PM

On Wednesday, July 20, 2016 at 2:45 PM, the appliance providing SSL VPN (Rocket) failed and the service has been unavailable since the failure.  VPN access remains available through RU-VPN or RU-VPN2.  The network team is investigating the issue. Please accept our … Continue reading

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www.ryerson.ca outage: Monday May 16, 2016 at 12:45

On Monday May 16, 2016 at 12:45 PM, the www.ryerson.ca website became unavailable. CCS administrators are continuing the investigation. Update: Services were resumed at 13:28 PM We apologize for any inconvenience. -Computing and Communications Services

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