Author Archives: michael

Servers outage on Friday June 9, 2017 at 8:00 AM

Posted on June 9, 2017 by michael

On Friday, June 9, 2017 at about 8:00 AM. a disk storage appliance failure caused many of the data centre servers to reboot. Therefore users are unable to access some of Ryerson’s applications. CCS is investigating the root cause of the problem. … Continue reading →

Posted in All Categories, my.ryerson | Tagged my.ryerson | 17 Comments

Servers outage on May 31, 2017 from 2:03 to 2:05 PM

Posted on May 31, 2017 by michael

On Wednesday, May 31, 2017 at about 2:03 P.M. a hardware failure caused many of the data centre servers to reboot. Therefore, for a few minutes users were unable to access some of Ryerson’s applications. CCS is investigating the root … Continue reading →

Posted in All Categories, LDAP, my.ryerson, OGF | Comments Off

Voice Mail outage on Tuesday May 23, 2017 at 7:00 AM

Posted on May 23, 2017 by michael

On Tuesday May 23, 2017 at 7:00 AM CCS noticed that users on the new SIP voice mail system (Officelinx) can’t access their voice mail. Telecom group is working with the vendor to troubleshoot the issue. Update: Problem resolved at … Continue reading →

Posted in All Categories, phones | Tagged phones | Comments Off

Network outage on Monday May 1, 2017 from 6:00 to 6:30 PM

Posted on May 1, 2017 by michael

On Monday May 1, 2017 at 6:00 PM, one of the network appliances in the data centre got overloaded due to a network workload misconfiguration. This prevented access to most of Ryerson’s services such as my.ryerson and www. ryerson. The … Continue reading →

Posted in All Categories, Firewall | Tagged Firewall | Comments Off

Wireless outage on Friday April 7, 2017 from 12:14 to 12:19 PM

Posted on April 7, 2017 by michael

On Friday April 7, 2017 at 12:14 PM, a configuration error caused a reboot to the wireless controllers. All WiFi communications ceased. Services resumed at 12:19 PM. We apologize for the inconvenience this outage caused. -Computing and Communications Services

Posted in All Categories, wireless | Tagged Wireless | Comments Off

Network outage in 415 Yonge on Thursday April 6, 2017 from 5:55 to 9:20 PM

Posted on April 7, 2017 by michael

On Thursday April 6, 2017 at 5:55 PM, the power circuit breaker feeding the network at 415 Yonge was tripped. This prevented all access from/to the Internet and the rest of Ryerson’s network. Power was restored and services resumed at 9:20 … Continue reading →

Posted in All Categories, network, power | Tagged network, power | Comments Off

Network outage on Sunday March 12, 2017 from 3:00 to 11:00AM

Posted on March 12, 2017 by michael

On Sunday March 12, 2017 at 3:00 AM, a core network device failed. This prevented all access from/to the Internet. Network services team resolved the issue and services resumed at 11:00 AM. We apologize for any inconvenience. -Computing and Communications … Continue reading →

Posted in All Categories, network | Tagged network | Comments Off

Network outage at 415 Yonge on Wednesday March 8, 2017 at 6:00 PM

Posted on March 8, 2017 by michael

On Wednesday March 8, 2017 at 6:00 PM, network connectivity to 415 Yonge building was lost. Network services team is investigating the issue. Update: 8:20PM connectivity for 415 Yonge was restored. The problem was a power fault which has been repaired. We apologize … Continue reading →

Posted in All Categories, network | Tagged network | Comments Off

Financial Systems (OGF) outage: Friday, February 10, 2017 from 9:30 AM to 10:00 AM

Posted on February 10, 2017 by michael

Around 9:30 AM today, February 10, 2017, a scheduled network change caused loss of network connectivity to one of the main OGF servers. The issue was corrected and services were resumed at 10:00 AM. We apologize for any inconvenience. -Computing and … Continue reading →

Posted in All Categories, network, OGF | Tagged network, OGF | Comments Off

Wireless outage on Sunday, January 29, 2017 from 11:00 AM to 12:25 PM

Posted on January 29, 2017 by michael

An issue with a wireless controller not being able to pass user authentication requests to the authentication servers caused a wireless outage in the following locations: SLC, POD and KHW. The outage was reported at approximately 11:00 AM and was resolved … Continue reading →