Author Archives: Casey Carvalho

www.ryerson.ca intermittent performance issue: Wednesday, Feb. 29 2012

Posted on February 29, 2012 by Casey Carvalho

Since approximately 6:20 AM this morning, CCS has received reports that the www.ryerson.ca website was loading slowly.    We are working with the Web Services team in University Advancement to improve the performance of  the system. Calendar loading performance have been … Continue reading →

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my.ryerson short service interruption: Wednesday, Feb. 29, 2012 10:17 AM – 10:22 AM

Posted on February 29, 2012 by Casey Carvalho

Services on the my.ryerson portal were restarted this morning between 10:17 AM and 10:22 AM to implement a fix related to the problems we experienced  yesterday evening.   The cause of the problem was traced to the Blackboard My Announcements … Continue reading →

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my.ryerson.ca service interruption – Feb. 28, 2012 9:23 PM

Posted on February 28, 2012 by Casey Carvalho

Starting at approximately 9:23 PM today, CCS began receiving reports that the my.ryerson portal was unavailable. Update: The service disruption may have actually started earlier, possibly aroud 8PM.   We’re still investigating the incident, but services were restarted and my.ryerson was available around 10:15PM. Update … Continue reading →

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Webmail service interruption – Monday, Feb. 27, 2012 5:00 PM – 5:20 PM

Posted on February 27, 2012 by Casey Carvalho

Some people reported problems accessing RMail via the  Webmail interface today, Monday Feb. 27,  starting at approximately 5 PM.  The problem was resolved around 5:20PM. The root cause of the problem is still being investigated by technical staff. We apologize … Continue reading →

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GroupWise web & internet access unavailable: Monday, Jan. 30, 2012 3:30 PM – 4:00 PM

Posted on January 30, 2012 by Casey Carvalho

A GroupWise process failure with one of the systems (GW1) caused the GroupWise Web & Internet access to become unavailable around 3:30 PM, today, Monday, Jan. 30.   Services were restored at approximately 4 PM. We apologize for the service disruption. -Computing … Continue reading →

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Contact & Directory search capabilities unavailable: Monday, Jan. 30, 2012 1:20 PM – 2:38 PM

Posted on January 30, 2012 by Casey Carvalho

The search capability on Ryerson’s website under the “Contact & Directory” web page was unavailable today, from approximately 1:30 PM to 2:38 PM, due to a system change that inadvertently introduced the problem. Precautions are being made to avoid future incidents … Continue reading →

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TRS and YDI building network and IP phone outage: Monday, Jan. 23 14:35 pm – 14:45 pm

Posted on January 23, 2012 by Casey Carvalho

A hardware CPU failure in one of the TRS routers was experienced today, at approximately 14:35 PM. The outage lasted approximately 10 minutes, while services failed over to a backup CPU. The service outage affected the TRS and YDI buildings, … Continue reading →

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my.ryerson.ca login problem – Thursday, Jan. 12 2012 2:22 PM – 2:45 PM

Posted on January 12, 2012 by Casey Carvalho

The Central Authentication System (CAS) that allows you to log into my.ryerson.ca and other systems experienced a problem starting at approximately 2:22 PM today. Services were restarted and fully available at 2:45 PM. Please accept our apologies for the problems … Continue reading →

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Major service disruption (including RAMSS and OGF): Friday, Jan. 6, 2012 6:00PM

Posted on January 6, 2012 by Casey Carvalho

A failure with one of the UPS (Uninterrruptible Power Supply) systems in the data center caused a number of servers to loose power, due to lack of power source redundancy.   The incident happened around 6:00 PM.   Technical staff … Continue reading →

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GroupWise web access unavailable Tuesday, Jan. 3, 2012 11:45 PM – Wednesday, Jan. 4 8:10 AM

Posted on January 4, 2012 by Casey Carvalho

A GroupWise process hung last night, around 11:45 PM, causing web client access to fail when connecting to GroupWise.   Services were restored at 8:10 AM, Wednesday, Jan. 4. We apologize for the service disruption. -Computing and Communications Services

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