Author Archives: Casey Carvalho

my.ryerson short service interruption: Wednesday, Feb. 29, 2012 10:17 AM – 10:22 AM

Posted on February 29, 2012 by Casey Carvalho

Services on the my.ryerson portal were restarted this morning between 10:17 AM and 10:22 AM to implement a fix related to the problems we experienced  yesterday evening.   The cause of the problem was traced to the Blackboard My Announcements … Continue reading →

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my.ryerson.ca service interruption – Feb. 28, 2012 9:23 PM

Posted on February 28, 2012 by Casey Carvalho

Starting at approximately 9:23 PM today, CCS began receiving reports that the my.ryerson portal was unavailable. Update: The service disruption may have actually started earlier, possibly aroud 8PM.   We’re still investigating the incident, but services were restarted and my.ryerson was available around 10:15PM. Update … Continue reading →

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Webmail service interruption – Monday, Feb. 27, 2012 5:00 PM – 5:20 PM

Posted on February 27, 2012 by Casey Carvalho

Some people reported problems accessing RMail via the  Webmail interface today, Monday Feb. 27,  starting at approximately 5 PM.  The problem was resolved around 5:20PM. The root cause of the problem is still being investigated by technical staff. We apologize … Continue reading →

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GroupWise web & internet access unavailable: Monday, Jan. 30, 2012 3:30 PM – 4:00 PM

Posted on January 30, 2012 by Casey Carvalho

A GroupWise process failure with one of the systems (GW1) caused the GroupWise Web & Internet access to become unavailable around 3:30 PM, today, Monday, Jan. 30.   Services were restored at approximately 4 PM. We apologize for the service disruption. -Computing … Continue reading →

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Contact & Directory search capabilities unavailable: Monday, Jan. 30, 2012 1:20 PM – 2:38 PM

Posted on January 30, 2012 by Casey Carvalho

The search capability on Ryerson’s website under the “Contact & Directory” web page was unavailable today, from approximately 1:30 PM to 2:38 PM, due to a system change that inadvertently introduced the problem. Precautions are being made to avoid future incidents … Continue reading →

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TRS and YDI building network and IP phone outage: Monday, Jan. 23 14:35 pm – 14:45 pm

Posted on January 23, 2012 by Casey Carvalho

A hardware CPU failure in one of the TRS routers was experienced today, at approximately 14:35 PM. The outage lasted approximately 10 minutes, while services failed over to a backup CPU. The service outage affected the TRS and YDI buildings, … Continue reading →

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my.ryerson.ca login problem – Thursday, Jan. 12 2012 2:22 PM – 2:45 PM

Posted on January 12, 2012 by Casey Carvalho

The Central Authentication System (CAS) that allows you to log into my.ryerson.ca and other systems experienced a problem starting at approximately 2:22 PM today. Services were restarted and fully available at 2:45 PM. Please accept our apologies for the problems … Continue reading →

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Major service disruption (including RAMSS and OGF): Friday, Jan. 6, 2012 6:00PM

Posted on January 6, 2012 by Casey Carvalho

A failure with one of the UPS (Uninterrruptible Power Supply) systems in the data center caused a number of servers to loose power, due to lack of power source redundancy.   The incident happened around 6:00 PM.   Technical staff … Continue reading →

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GroupWise web access unavailable Tuesday, Jan. 3, 2012 11:45 PM – Wednesday, Jan. 4 8:10 AM

Posted on January 4, 2012 by Casey Carvalho

A GroupWise process hung last night, around 11:45 PM, causing web client access to fail when connecting to GroupWise.   Services were restored at 8:10 AM, Wednesday, Jan. 4. We apologize for the service disruption. -Computing and Communications Services

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GroupWise Post Office 3 (Academic users) Unavailable Sunday, Dec. 18, 2011 07:00 AM – 8:35 AM

Posted on December 18, 2011 by Casey Carvalho

The Groupwise Post Office for the Academic community stopped responding at approximately 7 AM, Sunday, December 2011, and had to be rebooted this morning.  Services were restored at 8:35 a.m. We apologize for the service disruption. -Computing and Communications Services

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