Author Archives: Casey Carvalho

CAS/my.ryerson Service Disruption: Wednesday, Jan. 16 2013 9:15 AM

Posted on January 16, 2013 by Casey Carvalho

At approximately 9:15AM we started experiencing intermittent connectivity to LDAP servers.   This in turn is affecting CAS (Central Authentication System ) logins, including the my.ryerson.ca portal.   Some users may experience slowness and a few may not be able to login.   Staff are … Continue reading →

Posted in eResources, LDAP, my.ryerson | Comments Off on CAS/my.ryerson Service Disruption: Wednesday, Jan. 16 2013 9:15 AM

Ryerson Mobile Service Disruption: Tuesday, Jan. 15 2013 2:50 PM

Posted on January 15, 2013 by Casey Carvalho

Just before 3:00PM, one of the RAMSS front end servers crashed and was rebooted.   However, one of the services running on this server, an integration broker that provides  student schedule information to Ryerson Mobile failed to come up properly.   Unfortunatately, this … Continue reading →

Posted in eResources, RAMSS | Comments Off on Ryerson Mobile Service Disruption: Tuesday, Jan. 15 2013 2:50 PM

HR service outage: Sunday, Jan. 6 2013 17:08PM – Monday, Jan 7 2013 8:46AM

Posted on January 7, 2013 by Casey Carvalho

Due to maintenance work being carried out on a server chassis, one of the HR batch server file systems went into read only mode on Sunday, Jan 7 at approximately 5:08 PM.   This caused  some automated HR jobs to fail … Continue reading →

Posted in eHR | Comments Off on HR service outage: Sunday, Jan. 6 2013 17:08PM – Monday, Jan 7 2013 8:46AM

CFAPS print service disruption: Friday, Dec. 21 2012 11:28 AM – 13:40 PM

Posted on December 21, 2012 by Casey Carvalho

A corrupt HP print driver caused some users of the Central File and Print Sharing(CFAPS) service to experience printing problems between 11:28 AM – 13:40 PM today, Friday, Dec. 21.   The print server was restarted and normal services restored at … Continue reading →

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Mailing list (listserv) server outage: Wed., Dec. 19, 2012 2:00 PM – 3:15 PM

Posted on December 19, 2012 by Casey Carvalho

The mail server (listserv) stopped responding this afternoon around 2:00 PM due to a loose network cable.     Service was restored around 3:15 PM. Messages submitted during this period were queued up on the RMail system and started being processed after the … Continue reading →

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LDAP authentication outage: Wednesday, Dec. 12, 2012 7:15 AM – 8:11 AM – Update

Posted on December 12, 2012 by Casey Carvalho

Update:  This affected CASified applications, including Gmail, Blackboard, my.ryerson.ca, Confluence, Jira and impacted wireless Access. =============================================================== The LDAP (Lightweight Directory Access Protocol) proxy servers used for authentication, including authentication of CAS systems (my.ryerson.ca), stopped responding around 7:15 am.   Services were restored around … Continue reading →

Posted in All Categories, Blackboard, eHR, Google Apps, LDAP, my.ryerson, RAMSS, wireless | Tagged , , , , , , | Comments Off on LDAP authentication outage: Wednesday, Dec. 12, 2012 7:15 AM – 8:11 AM – Update

my.ryerson.ca service disruption: Wednesday Dec. 5, 4:45 PM – 5:30 PM

Posted on December 5, 2012 by Casey Carvalho

One of the portal application servers  started experiencing problems around 4:45 PM today,  Wednesday, December 5th, causing users directed to the server to experience slow response or possibly an error message.      The application was restarted on the server and services … Continue reading →

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my.ryerson.ca and CAS service interruption: Tuesday Nov. 27 00:00 AM – 00:15 AM

Posted on November 26, 2012 by Casey Carvalho

Due to an issue with an Oracle database process, a planned service interruption is being scheduled for approximately 15 minutes, starting tonight at midnight.  During this period Ryerson’s Central Authentication System (CAS) will be unavailable. While applications accessed through my.ryerson.ca (including  RAMSS, Blackboard, … Continue reading →

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www.ryerson.ca unavailable Saturday, Nov. 24, 2012 9:22 PM – 9:42 PM

Posted on November 25, 2012 by Casey Carvalho

Due to an administrative error the www.ryerson.ca system was unavailable for about 20 minutes Saturday evening, from 9:22 PM to 9:42 PM. We apologize for any inconvenience. -Computing and Communications Services

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OGF & Markview unavailable Saturday, Nov. 24, 7PM – Sunday, Nov. 25, 08:30AM

Posted on November 24, 2012 by Casey Carvalho

Due to a scheduled power outage, The Finance system will not be available from Saturday, Nov. 24, 7:00 PM to approximately 08:30 AM Sunday, Nov. 25. We apologize for any inconvenience.

Posted in OGF | Comments Off on OGF & Markview unavailable Saturday, Nov. 24, 7PM – Sunday, Nov. 25, 08:30AM