Author Archives: Casey Carvalho

my.ryerson.ca and CAS service interruption: Tuesday Nov. 27 00:00 AM – 00:15 AM

Posted on November 26, 2012 by Casey Carvalho

Due to an issue with an Oracle database process, a planned service interruption is being scheduled for approximately 15 minutes, starting tonight at midnight.  During this period Ryerson’s Central Authentication System (CAS) will be unavailable. While applications accessed through my.ryerson.ca (including  RAMSS, Blackboard, … Continue reading →

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www.ryerson.ca unavailable Saturday, Nov. 24, 2012 9:22 PM – 9:42 PM

Posted on November 25, 2012 by Casey Carvalho

Due to an administrative error the www.ryerson.ca system was unavailable for about 20 minutes Saturday evening, from 9:22 PM to 9:42 PM. We apologize for any inconvenience. -Computing and Communications Services

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OGF & Markview unavailable Saturday, Nov. 24, 7PM – Sunday, Nov. 25, 08:30AM

Posted on November 24, 2012 by Casey Carvalho

Due to a scheduled power outage, The Finance system will not be available from Saturday, Nov. 24, 7:00 PM to approximately 08:30 AM Sunday, Nov. 25. We apologize for any inconvenience.

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RAMSS tab malfunction in my.ryerson: Wednesday Nov. 21, 2012 1:36 PM – 2:00 PM

Posted on November 21, 2012 by Casey Carvalho

Due to a misconfiguration with the RAMSS tab in the my.ryerson portal, access to RAMSS was not available from approximately 1:36 PM to 2:00 PM on Wednesday, November 21, 2012. We apologize for the service disruption. – Computing and Communications Services

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blog.ryerson.ca problem – Monday, Nov. 12 2012 18:40 PM – 22:15 PM

Posted on November 13, 2012 by Casey Carvalho

At approximately 6:40 PM on Monday, November 2012, the blog.ryerson.ca service became unresponsive due to a spike in memory and CPU utilization on the server.  CCS has been investigating the problem but has not yet been able to identify the root cause … Continue reading →

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Academic printing outage in TRS: Thursday, Oct. 18, 2012 6:30PM-7:05PM

Posted on October 18, 2012 by Casey Carvalho

Printing services were reported unavailable in TRS at approximately 6:30 PM on Thursday, October 18.  On-call support staff were contacted and the problem was resolved around 7:05 PM. We apologize for any inconvenience this may cause. -Computing and Communications Services … Continue reading →

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Scheduled Blackboard, RAMSS, SoapBox outage: Friday, Oct. 19, 2012 between 6:30 am – 6:15 am

Posted on October 18, 2012 by Casey Carvalho

On Friday, Oct. 19, 2012 between 6:00 am and 6:15 am, the Blackboard servers will be restarted as a precaution, to avoid a possible unscheduled service disruption due to an application bug associated with the increase of database connections, which … Continue reading →

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Network outage in Kerr Hall South – Friday, Oct. 12, 2012 7:00 AM – 9:30 AM

Posted on October 12, 2012 by Casey Carvalho

The power to some Communications Risers in the Kerr Hall South east area were unexpectedly disrupted by work carried out on some electric panels.    Due to the power loss, the wired and wireless networks on all 3 floors of the … Continue reading →

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my.ryerson and other applications service outage: Friday, Oct. 5, 2012 7:30 AM

Posted on October 5, 2012 by Casey Carvalho

The my.ryerson portal and other applications have been responding very slowly since approximately 7:30 AM.   We are currently investigating the problem. Update: Services were fully restored around 9:20 AM.   Our investigation identified a DNS (Domain Name Service) failure around … Continue reading →

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Web-based printing service disruption: Wednesday, Oct. 3 2012, 2012 noon – 1:35 PM

Posted on October 3, 2012 by Casey Carvalho

  The web-based printing service (https://cps.ryerson.ca) was reported giving memory allocation errors around noon today, Wednesday, Oct. 3.   Services were restored at approximately 1:35 PM. We apologize for the service disruption. – Computing and Communications Services

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