Author Archives: Brian Lesser

Problem accessing RAMSS via my.ryerson.ca on Tuesday, December 27, 2016 from 3 AM to 10:30 AM

Posted on December 27, 2016 by Brian Lesser

On Monday, December 27th, 2016, at 3 AM, there was an issue with the my.ryerson portal forwarding students to RAMSS.  The issue was resolved and normal access was restored at 10:30 AM. We apologize for the inconvenience this problem caused for … Continue reading →

Posted in my.ryerson, RAMSS | Tagged , | 2 Comments

blog.ryerson.ca outage: Saturday, Nov. 19, 2016 6:40 PM – 7:51 PM

Posted on November 19, 2016 by Brian Lesser

The blog.ryerson.ca server became unresponsive on Saturday, Nov. 19, 2016 at 6:40 PM with a database error. The server was restarted and returned to service by 7:51 PM. We are investigating the root cause. Please accept our apologies for the … Continue reading →

Posted in WordPress blog | Comments Off on blog.ryerson.ca outage: Saturday, Nov. 19, 2016 6:40 PM – 7:51 PM

Email delivery delays on Friday Sep. 30, 2016

Posted on October 1, 2016 by Brian Lesser

Due to a very high volume of mail there were significant delays in delivering mail with reports of email taking two hours to be delivered. We expect the backlog to clear this evening and apologize for the problems these delays … Continue reading →

Posted in All Categories, Mail | Tagged | Comments Off on Email delivery delays on Friday Sep. 30, 2016

Intermittent wireless service interruptions, October 2015

Posted on November 6, 2015 by Brian Lesser

CCS has become aware of an issue with Ryerson’s wireless network. Occasionally, access to the network momentarily disappears for some people. This has happened at random locations and times across campus. The cause appears to be with wireless access points “failing over” to … Continue reading →

Posted in wireless | Tagged , , , | 2 Comments

Brightspace Email delivery delays – Wed, October 21 – 22, 2015

Posted on October 22, 2015 by Brian Lesser

CCS has received many reports of multi-hour email delays from instructors using Brightspace’s email feature. CCS has confirmed there are significant email delays and D2L has acknowledged the problem and is working on a resolution. Please accept our apologies for the … Continue reading →

Posted in Brightspace by D2L, Mail | Comments Off on Brightspace Email delivery delays – Wed, October 21 – 22, 2015

Slow network performance Wed, Oct. 14, 2015 from 5 PM to 11 PM

Posted on October 14, 2015 by Brian Lesser

CCS began receiving reports of very slow network performance at approximately 5 PM, Initial reports were that the ryerson.ca site was timing out but other services are also intermittently very slow.  Staff are investigating the problem. However, all servers at Ryerson are running … Continue reading →

Posted in Internet, network | Comments Off on Slow network performance Wed, Oct. 14, 2015 from 5 PM to 11 PM

Soapbox unavailable in the my.ryerson.ca portal Oct. 11, 2015

Posted on October 11, 2015 by Brian Lesser

The Soapbox ideas sharing application is temporarily unavailable from within the my.ryerson.ca portal. The problem seems to be with Soapbox’s servers not properly authenticating Ryerson community members. Update – 8:45 AM, October 14 – Soapbox has fixed the issue and … Continue reading →

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Incoming Mail Delays, Thurs. March 19, 2015 at 11:08 AM

Posted on March 19, 2015 by Brian Lesser

A very large mass mailing has caused a delay in the delivery of email at Ryerson. The problem was reported just after 11 AM. There are approximately 7,000 messages that are slowly being processed by our virus and spam filters. We … Continue reading →

Posted in Mail, RMail | Comments Off on Incoming Mail Delays, Thurs. March 19, 2015 at 11:08 AM

Google Spreadsheets access problem: Friday March 13, 2015

Posted on March 13, 2015 by Brian Lesser

This morning at approximately 10:30 AM CCS began receiving reports that people were having problems accessing Google Spreadsheets. Google is aware of the problem and is investigating: http://www.google.com/appsstatus#hl=en&v=issue&sid=6&iid=2cae931410c40766542f8253d9ef8275 CCS will update this service alert when Google provides more information or … Continue reading →

Posted in Google Apps | Comments Off on Google Spreadsheets access problem: Friday March 13, 2015

Email Service Disruptions Sat. Feb. 7, 10 AM to 3:30 PM

Posted on February 7, 2015 by Brian Lesser

During preparatory work for the RMail upgrade scheduled to begin February 14 a number of problems occurred and were resolved on Saturday, February 7: There were intermittent problems sending mail using Ryerson’s SMTP service between 10 AM and approximately 2:00 … Continue reading →

Posted in Mail | Comments Off on Email Service Disruptions Sat. Feb. 7, 10 AM to 3:30 PM