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Recent Alerts
- WiFi Outage for Some Users on Tuesday December 17, 2024 from 8:00 to 9:15 AM
- D2L Brightspace was unavailable to some on Tuesday, Dec. 3, 2024 approximately between 10:59 – 11:16 a.m. EST
- FIS system outage on December 16, 2024 from 6:00 AM to 11:25 AM
- WiFi outage on Tuesday October 22, 2024 from 1:01 to 1:14 PM
- CE Azure labs outage on Thursday September 5, 2024
Author Archives: Brian Lesser
Problem accessing RAMSS via my.ryerson.ca on Tuesday, December 27, 2016 from 3 AM to 10:30 AM
On Monday, December 27th, 2016, at 3 AM, there was an issue with the my.ryerson portal forwarding students to RAMSS. The issue was resolved and normal access was restored at 10:30 AM. We apologize for the inconvenience this problem caused for … Continue reading
blog.ryerson.ca outage: Saturday, Nov. 19, 2016 6:40 PM – 7:51 PM
The blog.ryerson.ca server became unresponsive on Saturday, Nov. 19, 2016 at 6:40 PM with a database error. The server was restarted and returned to service by 7:51 PM. We are investigating the root cause. Please accept our apologies for the … Continue reading
Posted in WordPress blog
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Email delivery delays on Friday Sep. 30, 2016
Due to a very high volume of mail there were significant delays in delivering mail with reports of email taking two hours to be delivered. We expect the backlog to clear this evening and apologize for the problems these delays … Continue reading
Posted in All Categories, Mail
Tagged E-mail
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Intermittent wireless service interruptions, October 2015
CCS has become aware of an issue with Ryerson’s wireless network. Occasionally, access to the network momentarily disappears for some people. This has happened at random locations and times across campus. The cause appears to be with wireless access points “failing over” to … Continue reading
Brightspace Email delivery delays – Wed, October 21 – 22, 2015
CCS has received many reports of multi-hour email delays from instructors using Brightspace’s email feature. CCS has confirmed there are significant email delays and D2L has acknowledged the problem and is working on a resolution. Please accept our apologies for the … Continue reading
Posted in Brightspace by D2L, Mail
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Slow network performance Wed, Oct. 14, 2015 from 5 PM to 11 PM
CCS began receiving reports of very slow network performance at approximately 5 PM, Initial reports were that the ryerson.ca site was timing out but other services are also intermittently very slow. Staff are investigating the problem. However, all servers at Ryerson are running … Continue reading
Soapbox unavailable in the my.ryerson.ca portal Oct. 11, 2015
The Soapbox ideas sharing application is temporarily unavailable from within the my.ryerson.ca portal. The problem seems to be with Soapbox’s servers not properly authenticating Ryerson community members. Update – 8:45 AM, October 14 – Soapbox has fixed the issue and … Continue reading
Posted in my.ryerson
Tagged my.ryerson
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Incoming Mail Delays, Thurs. March 19, 2015 at 11:08 AM
A very large mass mailing has caused a delay in the delivery of email at Ryerson. The problem was reported just after 11 AM. There are approximately 7,000 messages that are slowly being processed by our virus and spam filters. We … Continue reading
Google Spreadsheets access problem: Friday March 13, 2015
This morning at approximately 10:30 AM CCS began receiving reports that people were having problems accessing Google Spreadsheets. Google is aware of the problem and is investigating: http://www.google.com/appsstatus#hl=en&v=issue&sid=6&iid=2cae931410c40766542f8253d9ef8275 CCS will update this service alert when Google provides more information or … Continue reading
Posted in Google Apps
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Email Service Disruptions Sat. Feb. 7, 10 AM to 3:30 PM
During preparatory work for the RMail upgrade scheduled to begin February 14 a number of problems occurred and were resolved on Saturday, February 7: There were intermittent problems sending mail using Ryerson’s SMTP service between 10 AM and approximately 2:00 … Continue reading
Posted in Mail
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