Tag Archives: my.ryerson

Servers outage on Friday June 9, 2017 at 8:00 AM

Posted on June 9, 2017 by michael

On Friday, June 9, 2017 at about 8:00 AM. a disk storage appliance failure caused many of the data centre servers to reboot. Therefore users are unable to access some of Ryerson’s applications. CCS is investigating the root cause of the problem. … Continue reading →

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Soapbox unavailable in the my.ryerson.ca portal Oct. 11, 2015

Posted on October 11, 2015 by Brian Lesser

The Soapbox ideas sharing application is temporarily unavailable from within the my.ryerson.ca portal. The problem seems to be with Soapbox’s servers not properly authenticating Ryerson community members. Update – 8:45 AM, October 14 – Soapbox has fixed the issue and … Continue reading →

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Scheduled my.ryerson system maintenance: Sunday, October 11, 2015 from 6:30 a.m. to 9 a.m.

Posted on October 8, 2015 by Branka Halilovic

The software that runs the my.ryerson, uPortal will be upgraded to a new version on Sunday, October 11, 2015  from 6:30 a.m. to 9 a.m. Access to the my.ryerson portal and all applications accessed through the my.ryerson portal may be … Continue reading →

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Scheduled my.ryerson outage: Tuesday, September 1, 2015 from 6 a.m. to 8 a.m.

Posted on August 27, 2015 by Branka Halilovic

The my.ryerson portal will not be available on Tuesday, September 1, 2015 from 6 a.m. to 8 a.m. due to the switchover from Blackboard to Brightspace by D2L.  RAMSS, eHR and other applications accessed through the my.ryerson portal will not be … Continue reading →

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my.ryerson service disruption: March 31, 2015 10:24 PM – April 1, 2015 8:16 AM

Posted on April 1, 2015 by michael

One of four servers providing access to my.ryerson became unresponsive at approximately 10:24 PM on March 31, 2015.  This prevented some users from accessing  my.ryerson.ca.  This server was taken out of the pool on April 1, 2015 at 8:16 AM to avoid further disruption while … Continue reading →

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my.ryerson service disruption: Monday, Sept. 1, 2014 10:16 PM – Tuesday, Sept. 2, 2014 7:31 AM

Posted on September 2, 2014 by Hongbo HE

One of the my.ryerson portal servers became unresponsive at approximately 10:16 PM, Monday, Sept. 1, 2014 due to a database connection issue. This caused a service disruption for the people who were using this server. The server was restarted at … Continue reading →

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my.ryerson service outage: Friday, May 30 2014

Posted on May 30, 2014 by Casey Carvalho

We are experiencing intermittent loss of connectivity to the my.ryerson portal database.   Emergency work will be required at some time later today or over the weekend to address the problem. Once we have more information, we will provide an update … Continue reading →

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my.ryerson service disruption: Friday May 30 2014, 7:11 AM – 9:15 AM

Posted on May 30, 2014 by Hongbo HE

One of the my.ryerson portal servers became unresponsive at approximately 7:11 AM. This caused a service disruption for users who were using  this server.  The server was restarted at 9:15 AM and service was restored. We are continuing to investigate … Continue reading →

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my.ryerson landing page error message: Friday, Feb. 28, 2014 6:10 AM – Monday, Mar. 3, 2014 4:02 PM

Posted on March 4, 2014 by Hongbo HE

Since Friday, Feb. 28 6:10 AM,  one of the my.ryerson portal servers produced a “uPortal error” message below the CCS Alerts area in the landing page for some users. The reason was that the server was not restarted properly during  … Continue reading →

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my.ryerson portal currently unavailable – Monday, Nov. 4 @ 1:36 pm

Posted on November 4, 2013 by Branka Halilovic

The virtual web servers that are used as from ends for my.ryerson.ca are currently unresponsive. Technical support staff is currently investigate the cause of the problem. Update 4:00 PM: CCS began taking steps at roughly 2:30 to return the portal … Continue reading →

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