Google Drive began performing poorly, and in some cases was entirely unavailable, starting at 12:05 PM this afternoon. Google is investigating. Gmail and Google Calendar are not affected by the problem. This follows yesterday’s 2 hour Google Drive outage.
Update 3:00 PM: Google Drive was completely restored to service at 2:29 PM.
Please accept our apologies for the problems this outage is causing.
-Computing and Communications Services
Google Drive became unavailable some time after 9 AM this morning. We have filed a support request with Google and have confirmed that the outage extends beyond Ryerson. Google is investigating. Gmail and Google Calendar are not affected by the problem.
Update 11:15 AM: Service appears to have been restored.
Please accept our apologies for the problems this outage is causing.
-Computing and Communications Services
We started receiving reports of intermittent problems with the wireless print service running on cps.ryerson.ca, starting around 8:45 AM on Friday March 15. We have been investigating the issue and working with the vendor. A minor configuration change was recommended by the vendor and as of approximately 2:30 PM services are working normally.
We apologize for any inconvenience this may cause.
– Computing and Communications Services
This week we started getting reports of the Blackboard Chat tool not working for some users. After investigation, it was determined that the latest language pack which was rolled out to production on Friday, March 8 caused issues with the Chat tool. The latest language pack will be rolled back to the original language pack tonight at 10 pm and after that we expect that the Chat should function properly.
We apologize for any inconvenience this may cause.
– Computing and Communications Services
The Student Services website (ss.cf.ryerson.ca) became unresponsive this morning at 4:34 AM. The service was restarted at 6:55 AM and normal services were restored.
We apologize for the service disruption.
– Computing and Communications Services
Various LDAP servers used for authentication experienced high CPU load this morning, causing intermittent response for various applications, includuing my.ryerson, Blackboard, eHR, Confluence, Jira and others. The problem started around 2:45 AM and was resolved around 7:30 AM.
We apologize for the service disruption.
– Computing and Communications Services
RAMSS, eHR and OGF services will not be available on Sunday, March 10, 2013 between 1 AM and 3:30 AM due to the DST switch.
We apologize for any inconvenience this may cause.
-Computing and Communications Services
RU-VPN became inaccessible around 4:20 PM this afternoon. Staff have confirmed the system is not reachable and are investigating the cause.
Update 10 PM: A log rotation failure caused the RU-VPN server to stop responding to new connection requests. Existing VPN connections were not affected. The problem started at around 16:20 and was fixed at 19:50.
Please accept our apologies for the problems this outage has caused.
-Computing and Communications Services
Slow network connectivity was reported by various users on the east side of the campus around 1 PM this afternoon. The performance degradation affected Academic and Administrative subnets. The cause of the problem was traced to a faulty fiber cable between two network switches, resulting in very slow download speeds. The link was disabled and all traffic failed to a redundant link. The faulty fiber will be replaced.
We apologize for any inconvenience this problem may have caused.
– Computing and Communications Service
