Service Alerts

As of approximately 8:24 AM students started reporting very slow responses from the MyServiceHub (formerly RAMSS) system. In some cases they could not connect to the system at all. We are currently investigating the problem and we will provide an update once we have more information.

Update – 8:45 AM Dec. 29, 2022 – The issue has been resolved and the service has returned to normal. We will continue monitoring the service.

Update – 5:15 PM Dec. 28, 2o22 – MyServiceHub will be temporarily down for 30 min between 5:30pm – 6pm as we implement a fix to resolve the service disruptions we have been experiencing. 

Update – 3:36 PM Dec. 28, 2022 – Service continues to be slow at times.  We appreciate your patience as you continue to enrol.   We are working to resolve the disruption as quickly as possible.

Update – 2:10 AM Dec. 28, 2022 – The problem was due to a memory issue and we have increased the size of the memory. The service has returned to normal. We will continue monitoring the service.

Update – 9:40 PM Dec. 27, 2022 – The issue has recurred. We continue investigating the problem and will provide an update when we can.

Update – 6:43 PM Dec. 27, 2022 – The issue has been resolved and the service has returned to normal. We will continue monitoring the service.

We apologize for any inconvenience this may have caused.

-Computing and Communications Services

On Friday December 23, 2022, the Jabber client for the phone system stopped working. The telecom team is working with the vendor to resolve the issue.

Update:

The issue has been resolved at 9:50 AM. Users may need to reset their Jabber clients if they had left it open before.

Please accept our apologies for any problems this may cause.

– Computing and Communications Services

All phones went offline on Tuesday December 20 at 7:30 AM. The telecom team is investigating the issue

Update:

Servers restarted and services resumed at 9:05

Please accept our apologies for any problems this may cause.

– Computing and Communications Services

While troubleshooting a network security device on Thursday September 29, 2022 at 4:05 PM, the Global Protect VPN service was restarted causing all established sessions to disconnect.

VPN users were able to reconnect at 4:07 PM

Please accept our apologies for any problems this may have caused.

– Computing and Communications Services

The microwave link providing network connectivity to DAL & MER buildings stopped working causing a full network outage for these locations.

We do not have an ETA for resolution yet, as there is no backup connectivity to these buildings.

Please accept our apologies for any problems this may cause.

– Computing and Communications Services

CCS received a report around 10:30 AM on Tuesday, August 16, 2022 of users not being able to print to network academic printers.  Full services were restored around 2:15 PM. We are investigating the root cause of the problem. 

Please accept our apologies for any problems this may cause.

– Computing and Communications Services

Reports of errors when accessing D2L Brightspace started the evening of July 25, and continue through July 27. We are working with the vendor to resolve the issue.  

In the meantime, users experiencing errors can try to refresh or reload the browser, clear the browser’s cache, or try a different web browser.

Update 2-August-2022 3:20 p.m.: On 28-July-2022, we identified and resolved the cause of the error. CCS and D2L have monitored the situation closely and since then there has not been any new reports of this issue.

We apologize for any problems this has caused. We will provide an update as soon as one is available.

-Computing and Communications Services

On July 20, 2022 at 11:30 AM, a glitch in applying regular firewall rules caused all VPN connections to disconnect. VPN services resumed at 11:39 AM

We apologize for any inconvenience this may have caused.

-Computing and Communications Services