As of approximately 8:24 AM students started reporting very slow responses from the MyServiceHub (formerly RAMSS) system. In some cases they could not connect to the system at all. We are currently investigating the problem and we will provide an update once we have more information.
Update – 8:45 AM Dec. 29, 2022 – The issue has been resolved and the service has returned to normal. We will continue monitoring the service.
Update – 5:15 PM Dec. 28, 2o22 – MyServiceHub will be temporarily down for 30 min between 5:30pm – 6pm as we implement a fix to resolve the service disruptions we have been experiencing.
Update – 3:36 PM Dec. 28, 2022 – Service continues to be slow at times. We appreciate your patience as you continue to enrol. We are working to resolve the disruption as quickly as possible.
Update – 2:10 AM Dec. 28, 2022 – The problem was due to a memory issue and we have increased the size of the memory. The service has returned to normal. We will continue monitoring the service.
Update – 9:40 PM Dec. 27, 2022 – The issue has recurred. We continue investigating the problem and will provide an update when we can.
Update – 6:43 PM Dec. 27, 2022 – The issue has been resolved and the service has returned to normal. We will continue monitoring the service.
We apologize for any inconvenience this may have caused.
-Computing and Communications Services