Slow network for Mac OSX April 14 to April 16, 2014

Posted on April 16, 2014 by michael

An incompatibility has been identified between certain versions of Maverick OSX and the Sophos 9.0.6 threat prevention module. This incompatibility caused severe slowness for web browsing on these devices. A newer version of Sophos has been deployed that alleviates the issue. Affected Mac devices will get this newer version automatically as part of their regular automated Anti-Virus update. If you still noticing slow network access using your Mac, please contact the CCS Help Desk at x6806 or email at help@ryerson.ca

Please accept our apologies for any inconvenience this may have caused.

-Computing and Communications Services

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my.ryerson service disruption: Monday April 7 2014, 5:10 PM – 6:58 PM

Posted on April 7, 2014 by Hongbo HE

One of the my.ryerson portal servers became unresponsive at approximately 5:10 PM today and caused a service disruption for users who were on this server.  This server was restarted at 6:58 PM and the service was restored. We are continuing to investigate the cause.

Please accept our apologies for any inconvenience this may have caused.

-Computing and Communications Services

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Voice Mail Outage: Tuesday April 2, 2014 from 7:33 to 7:39 AM

Posted on April 2, 2014 by michael

On Tuesday April 2, 2014 at 7:33 AM, the Call-Pilot Voice Mail server had to be rebooted to clear a hung trunk line. Users were unable to access their voice mail during the server reboot. Services were resumed  at 7:39 AM .

We apologize for any inconvenience.

-Computing and Communications Services

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VoIP Phones outage: March 31, 2014 from 8:20 PM to April 1, 2014 8:30 AM

Posted on April 1, 2014 by michael

On Monday March 31, 2014 at 8:20 PM, the VoIP phones’ server failed. The vendor was called and a reboot of the entire PBX phone switch had to be done to bring the VoIP server up. Services were resumed on April 1, 2014 at 8:30 AM .

We apologize for any inconvenience.

-Computing and Communications Services

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Phone outage: April 1, 2014 from 8:20 to 8:30 AM

Posted on April 1, 2014 by michael

On Tuesday April 1, 2014 at 8:20 AM, the entire PBX phone switch had to be rebooted to fix a problem with the VoIP phones. This caused an outage for all phones and call centres all over campus. Services were restored  at 8:30 AM .

We apologize for any inconvenience.

-Computing and Communications Services

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Network Outage: Sunday March 30, 2014 from 5:35 to 6:50 PM

Posted on March 31, 2014 by michael

On Sunday March 30, 2014 and between 5:35 to 6:50 PM, CCS received alerts about intermittent Internet access. CCS staff are trying to validate the alerts and find the root cause.

We apologize for any inconvenience.

-Computing and Communications Services

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my.ryerson uPortal service disruption: Tuesday, March 25 2014 4:15 PM – 6:49 PM

Posted on March 26, 2014 by Casey Carvalho

At approximately 4:15 PM, on Tuesday, March 26, CCS became aware that one of the my.ryerson.ca portal application servers stopped responding, causing some users to fail to authenticate when connecting to the portal.    Technical support staff corrected the problem around 6:49 PM.

We apologize for any inconvenience.

-Computing and Communications Services

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RMail service disruption: Friday, March 14, 2014 5:30 PM – Monday, March 17, 2014 1:15 PM

Posted on March 17, 2014 by Hongbo HE

Since Friday, March 14 at 5:30 pm, two of the RMail servers experienced intermittent connectivity problem due to a networking issue.  Web Mail (https://mail.ryerson.ca) users connected to these servers were experiencing slow service. GMail users’ access were not affected. The networking issue was resolved at 1:15 pm, Monday, March 17 and the service has returned to normal.

We apologize for the inconvenience.

– Computing and Communications Services

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Network outage: Friday, March 14, 2014 7:11 AM – 7:35 AM

Posted on March 14, 2014 by michael
On Friday, March 14, 2014, at 7:11 AM, CCS added an additional firewall to the existing user subnets to provide extra redundancy. However, the new firewall took over prematurely and caused a network outage on the user subnets. Services were resumed at 7:35 AM.

Please accept our apologies for the outage.

-Computing and Communications Services

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my.ryerson landing page error message: Friday, Feb. 28, 2014 6:10 AM – Monday, Mar. 3, 2014 4:02 PM

Posted on March 4, 2014 by Hongbo HE

Since Friday, Feb. 28 6:10 AM,  one of the my.ryerson portal servers produced a “uPortal error” message below the CCS Alerts area in the landing page for some users. The reason was that the server was not restarted properly during  routine maintenance at 6:10 AM on Friday, Feb. 28.   The server was restarted at 4:02 PM today and the landing page error message has been fixed.

Please accept our apologies for any inconvenience this may have caused.

-Computing and Communications Services

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