Mobile access problems to Ryerson Gmail and Google Apps: Saturday Aug. 30 2014 to Sunday Aug. 31, 2014

Posted on August 30, 2014 by Brian Lesser

This morning (Saturday Aug. 30, 2014) CCS began receiving reports that people could not access their Ryerson Gmail and Google Apps accounts from some mobile devices. While we investigate the problem, if your mobile device reports it can no longer access your Ryerson Gmail or Google Apps account because your password is incorrect, you can fix the problem by getting a new Google Token, and entering it as a password in your mobile device. Instructions for doing so are here:

http://www.ryerson.ca/google/usingapps/googletoken.html

We will update this service alert when more information becomes available.

Update 11:06 AM: It appears that re-entering your existing Google Token will also fix the problem. If you know your existing Google Token we recommend you use it instead of generating a new one.

Update 11:33 AM: Google Enterprise Support reports that the problem appears to be limited to Android devices and that they are working on a solution that will not require re-entering your Google Token. 

Update 2:48 PM: Google reports they resolved the problem some time yesterday (Sunday Aug. 31) but we do not have a time. 

-Computing and Communications Services

Posted in Google Apps | Tagged , | 12 Comments

Network outage at ENG on Sunday August 24, 2014 5:00 AM – 2:30 PM

Posted on August 25, 2014 by michael

On Sunday August 24, 2014 at 5:00 AM, the network switch providing network access to the north side of ENG buildings failed.  Network Services had to reboot the switch and services were restored at 2:30 PM.

We apologize for any inconvenience.

-Computing and Communications Services

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my.ryerson service disruption: Tuesday Aug. 12 2014, 2:16 PM – 2:57 PM

Posted on August 12, 2014 by Hongbo HE

One of the my.ryerson portal servers became unresponsive at approximately 2:16 PM due to a resource issue (all application server threads were in use). This caused a service disruption for the people who were using this server. The server was restarted at 2:57 PM and the service was restored. We continue to investigate the cause.

Please accept our apologies for any inconvenience this may have caused.

-Computing and Communications Services

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Intermittent internet connectivity: Tuesday, Aug. 12 2014, 04:00AM – 07:00AM

Posted on August 12, 2014 by Casey Carvalho

Due to a problem with one of the Ryerson gateway appliances, internet connections were intermittent today, from approximately Tuesday, Aug. 12, 2014 04:00 AM – 07:00 AM.   The gateway appliance was rebooted and services are operating normally.

We apologize for any inconvenience,

– Computing and Communications Services

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Unscheduled outage of RMS Web Services and Contact Directory search: Friday, Aug. 8, 2014 8:00PM-9:00PM

Posted on August 8, 2014 by Casey Carvalho

The replacement of a hardware server part, due to failure, is being scheduled tonight, August 8, 2014 between 8PM and 9PM.  During this period the following services will not be available:

  • RMS Web Services for Cold Fusion web applications and HR application (Please note access to eHR will not be affected)
  • Contact Directory search on www.ryerson.ca/contact

Please accept our apologies for the disruption in services.

-Computing and Communications Services

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Partial Virtual Service service outage: Aug. 1, 2014 9:48 AM

Posted on August 1, 2014 by Casey Carvalho

At 9:48AM on Friday, August 1st, 2014, one of the servers in our VMware cluster experienced a hardware problem and crashed.   We will investigate the cause of the problem and keep this server out of the cluster until a resolution is found.  Due to the nature of  VMware, all virtual servers failed over to other physical servers without impact to services, except for a few servers that rebooted.   The servers that rebooted were

  • biofs-01         * services restored around 11am
  • labds-01        * internal to CCS, no impact to community
  • whyryerson  * services interrupted for a few minutes only

We are verifying services and will provide an update shortly.

We apologize for any inconvenience.

-Computing and Communications Services

 

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Network outage at SCC & OAK on July 24, 2014 at 4:00 to 10:00 AM

Posted on July 24, 2014 by michael

On Thursday July 24, 2014 at 4:00 AM, the network switch providing network access to both SCC and OAK buildings failed. Network Services replaced the defective unit and the service restored at 10:00 AM.

We apologize for any inconvenience.

-Computing and Communications Services

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Wireless outage at the library on July 23, 2014 from 1:45 to 2:15 PM

Posted on July 23, 2014 by michael

On Wednesday July 23, 2014 at 1:45 PM, one of two network switches providing wireless network access to the library failed. The switch cluster had to be rebooted and the services resumed at 2:15 PM

We apologize for any inconvenience.

-Computing and Communications Services

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Long distance dialing not available July 17, 2014

Posted on July 17, 2014 by michael

On Thursday, July 17, 2014 at 11:15 AM, due to a problem at Bell Canada the long distance calling service were stopped. Bell Fixed the issue on Friday at 10:00 AM

We apologize for any inconvenience.

-Computing and Communications Services

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Network outage at 112 and 114 Bond St.: July 5 and 6, 2014

Posted on July 5, 2014 by michael

On Saturday July 5, 2014 at 9:15 AM, all network connections to 112 and 114 Bond St. buildings went down due to rodents chewing on the fibre cables feeding these buildings. A temporary fibre repair has been implemented and services were restored on July 6, 2014 at 4:00 PM.

We apologize for any inconvenience.

-Computing and Communications Services

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