The replacement of a hardware server part, due to failure, is being scheduled tonight, August 8, 2014 between 8PM and 9PM. During this period the following services will not be available:
Please accept our apologies for the disruption in services.
-Computing and Communications Services
At 9:48AM on Friday, August 1st, 2014, one of the servers in our VMware cluster experienced a hardware problem and crashed. We will investigate the cause of the problem and keep this server out of the cluster until a resolution is found. Due to the nature of VMware, all virtual servers failed over to other physical servers without impact to services, except for a few servers that rebooted. The servers that rebooted were
We are verifying services and will provide an update shortly.
We apologize for any inconvenience.
-Computing and Communications Services
On Thursday July 24, 2014 at 4:00 AM, the network switch providing network access to both SCC and OAK buildings failed. Network Services replaced the defective unit and the service restored at 10:00 AM.
We apologize for any inconvenience.
-Computing and Communications Services
On Wednesday July 23, 2014 at 1:45 PM, one of two network switches providing wireless network access to the library failed. The switch cluster had to be rebooted and the services resumed at 2:15 PM
We apologize for any inconvenience.
-Computing and Communications Services
On Thursday, July 17, 2014 at 11:15 AM, due to a problem at Bell Canada the long distance calling service were stopped. Bell Fixed the issue on Friday at 10:00 AM
We apologize for any inconvenience.
-Computing and Communications Services
On Saturday July 5, 2014 at 9:15 AM, all network connections to 112 and 114 Bond St. buildings went down due to rodents chewing on the fibre cables feeding these buildings. A temporary fibre repair has been implemented and services were restored on July 6, 2014 at 4:00 PM.
We apologize for any inconvenience.
-Computing and Communications Services
CCS has received reports from users that they received email delivery failure notices for email recipients from certain domains. After further investigation, we discovered that one of our email servers was blacklisted by some of the email reputation services such as senderbase (http://www.senderbase.org/) and spamcop (http://www.spamcop.net/). The blacklisting was due to spam messages sent from compromised Ryerson email accounts. The compromised accounts have been disabled. We have contacted the email reputation services and requested that the affected email server be removed from the blacklist. Spamcop has done so and we expect that senderbase will clear us soon.
We continue to monitor the situation. Please accept our apologies for any inconvenience this may have caused.
Update
Senderbase has cleared the affected mail server today, Tuesday July 8, 2014
-Computing and Communications Services
CCS has received reports from Ryerson GMail users that some of their emails were delayed for up to 2 hours. This appears to be an issue with Google’s service and has been reported to Google. Google acknowledged the issue and it has been escalated to their engineering team who are working on resolving the issue as soon as possible.
-Computing and Communications Services
During maintenance work being carried out on a server chassis, the HR database server lost connectivity to the Storage Area Network (SAN) at approximately 7:30 AM. The server was rebooted, the file systems checked for integrity, and the database services were restored around 8:20 AM.
We believe that the cause of the failure is a bug with a hardware component in the server. We will follow up with the vendor.
We apologize for the inconvenience.
-Computing and Communications Services
Google is reporting service issues with Google Drive. Users may get an Error 502 when trying to access Drive. It is possible to access individual documents if you know the URL.
This service interruption only applies to Google Drive and appears to be affecting the consumer Google Drive service as well.
The latest Google status information is here:
http://www.google.com/appsstatus
We will update this alert when we have further information.
– Computing and Communications Services
UPDATE
The issue with Google Drive was resolved at approximately 12:30 PM today, Wednesday June 4, 2014
