On Thursday, January 29, 2015 at 12:35 PM, a wireless network controller servicing the POD and JOR buildings failed which caused a WiFi outage in these buildings. The Wireless Access Points had to be moved to another controller and services resumed at 12:50 PM.
Please accept our apologies for any inconvenience this may have caused.
-Computing and Communications Services
On Wednesday, January 28, 2015 at 00:34 AM, a network switch servicing Kerr Hall West’s 3rd floor became unresponsive. This prevented any new network connections in this area. The network switch was rebooted at 9:30 AM, at which time normal services resumed.
Please accept our apologies for any inconvenience this may have caused.
-Computing and Communications Services
The RMail Webmail, IMAP and POP services on one of Ryerson’s three RMail servers stopped working at 7:55 PM Monday January 26. The services were restarted and came back online at 9:17 PM.
Please accept our apologies for problems this outage caused.
-Computing and Communications Services
The IMAP service on one of Ryerson’s three RMail servers stopped working at 11:49 AM Saturday January 24. The service was restarted and came back online at 2:19 PM. The IMAP service is used by Email software such as Thunderbird and Outlook to read mail and by the Rmail Web system at https://mail.ryerson.ca.
Please accept our apologies for problems this outage caused.
-Computing and Communications Services
On Friday, January 16, 2015 at 10:45 AM, a configuration error was made that prevented new connections to the wireless network. This was corrected at 10:50 AM at which time normal services resumed.
Please accept our apologies for any inconvenience this may have caused.
-Computing and Communications Services
The my.ryerson servers became unresponsive at approximately 11:20 AM today. This caused service slowness for users who were attempting to logon to my.ryerson. We identified the issue to be due to the Blackboard portlet in my.ryerson that lists the online courses and organizations. Around 12:00 AM, we disabled the portlet and replaced it with the following message:
”
The response time is back to normal. We’ve found the root cause and are working on a permanent fix.
Please accept our apologies for any inconvenience this may have caused.
-Computing and Communications Services
In order to fix a Blackboard Web Service issue reported on Monday, January 5, 2015, CCS will be making configuration changes to one of the Blackboard web servers. The change is scheduled for Saturday, January 10, 2015 from 00:01 a.m. to 1 a.m. During this time, the Blackboard Collaboration tools will not be available. All other areas of Blackboard will still be available.
Please accept our apologies for any inconvenience this may cause.
-Computing and Communications Services
Ryerson’s Central Authentication Service (CAS) (which controls the login process to my.ryerson.ca, Google Apps at Ryerson, and other services) was unavailable this afternoon between 3:00 PM and 3:18 PM.
This outage was caused by a software firewall rule change. A temporary fix has been implemented and CCS continues to investigate the root cause
Please accept our apologies for any problems this outage caused.
-Computing and Communications Services
The Adobe Connect service, running on webinar.ryerson.ca, was unavailable from Dec. 30, 2014 16:43PM to Jan. 5, 2015 10:00AM. The cause of the problem is still under investigation.
We apologize for the inconvenience.
-Computing and Communications Services
The my.ryerson servers became unresponsive at approximately 11:45 AM. This caused a service disruption for users who were attempting to log on to my.ryerson. The servers were restarted and service was restored at approximately 12:45 PM . We are continuing to investigate the cause.
Update 1:15 PM : We have isolated the issue. It was due to the Blackboard portlet in my.ryerson that lists the online courses and organizations. We have since disabled the portlet and replace it with the following message:
“A list of your online courses and organizations is currently unavailable. Please access your online courses and organizations directly at Blackboard.”
We are continuing to investigate the root cause.
Please accept our apologies for any inconvenience this may have caused.
-Computing and Communications Services
