On Friday, February 13, 2015 at 3:05 AM, and during a scheduled power outage in POD & LIB buildings, the diesel generator had some technical issues. This caused an outage for a portion of the main phone PBX that serves the ENG building. The vendor was brought on-site and services resumed at 7:30 AM.
Please accept our apologies for any inconvenience this may have caused.
-Computing and Communications Services
Due to a misbehaving application, the Cold Fusion database server exhausted all available disc space, causing the server to become unresponsive. Services were affected between approximately 5:50 AM – 6:35 AM, today, February 12, 2015. The Cold Fusion applications affected included the following systems:
We are investigating the root cause of the problem.
We apologize for the problems this outage caused.
-Computing and Communications Services
During preparatory work for the RMail upgrade scheduled to begin February 14 a problem occurred with the email relay server. The email relay server is only used by applications to send emails. Any email messages with external recipients (non @ryerson.ca email accounts) sent through the email relay server were bounced during this time period. The issue was fixed at 3:30 PM on Monday Feb. 9. We are notifying the owners of the applications that were affected.
Please accept our apologies for the problems this disruption has caused.
-Computing and Communications Services
On Tuesday, February 10, 2015 at 1:05 PM, a wireless network controller servicing the AMC, CED, CPF, DMZ, RIC, HEI, IMA, OKF, SBB, SCC, SID and VIC buildings failed which caused a WiFi outage in these buildings. The Wireless Access Points had to be moved to another controller and services resumed at 1:30 PM.
Please accept our apologies for any inconvenience this may have caused.
-Computing and Communications Services
During preparatory work for the RMail upgrade scheduled to begin February 14 a number of problems occurred and were resolved on Saturday, February 7:
During these problems no email was lost. Incoming email was delayed and some outgoing email bounced back to the sender without being delivered.
Update 10:35 PM: We have confirmed that the native Mac Email client cannot send mail using Ryerson’s SMTP server. Thunderbird works fine. We are working to resolve this problem.
Update Sunday Feb 8, 1 AM: The problem with native Mac email clients connecting to Ryerson’s SMTP service has been resolved.
Please accept our apologies for the problems these service disruptions have caused.
-Computing and Communications Services
On Saturday, February 7, 2015 at 4:00 AM, Blackboard became inaccessible preventing access to online courses. CCS has traced the issue to a problem with the Blackboard database server and we are working to resolve the problem. Updates to follow.
Update 9:38 AM: Blackboard was returned to service at 9:10 AM.
Please accept our apologies for the inconvenience this outage has caused.
-Computing and Communications Services
On Friday, January 30, 2015, a scheduled upgrade to the voice mail system (Call Pilot) took longer than expected. This caused an extended outage from 7:30 AM to 9:00 AM where users were unable to access their Voice Mail. Services were resumed at 9:00 AM.
Please accept our apologies for any inconvenience this may have caused.
-Computing and Communications Services
On Thursday, January 29, 2015 at 12:35 PM, a wireless network controller servicing the POD and JOR buildings failed which caused a WiFi outage in these buildings. The Wireless Access Points had to be moved to another controller and services resumed at 12:50 PM.
Please accept our apologies for any inconvenience this may have caused.
-Computing and Communications Services
On Wednesday, January 28, 2015 at 00:34 AM, a network switch servicing Kerr Hall West’s 3rd floor became unresponsive. This prevented any new network connections in this area. The network switch was rebooted at 9:30 AM, at which time normal services resumed.
Please accept our apologies for any inconvenience this may have caused.
-Computing and Communications Services
The RMail Webmail, IMAP and POP services on one of Ryerson’s three RMail servers stopped working at 7:55 PM Monday January 26. The services were restarted and came back online at 9:17 PM.
Please accept our apologies for problems this outage caused.
-Computing and Communications Services
