We have become aware that some users’ mailbox were not fully migrated during the RMail upgrade over the February 14th weekend. This may have impacted around 1,500 users in various degrees. We are contacting the individual users as we work through the issues.
Please accept our apologies for any inconvenience this have caused.
-Computing and Communications Services
On Wednesday, February 18, 2015 at 07:52 AM, a network switch servicing the North/East corner of Kerr Hall 2nd floor failed. This caused a network outage for the offices and classrooms in this area. The network switch is going to be replaced within few hours. Expected ETA is at 10:00 AM
Please accept our apologies for any inconvenience this may have caused.
-Computing and Communications Services
On Friday, February 13, 2015 at 3:05 AM, and during a scheduled power outage in POD & LIB buildings, the diesel generator had some technical issues. This caused an outage for a portion of the main phone PBX that serves the ENG building. The vendor was brought on-site and services resumed at 7:30 AM.
Please accept our apologies for any inconvenience this may have caused.
-Computing and Communications Services
Due to a misbehaving application, the Cold Fusion database server exhausted all available disc space, causing the server to become unresponsive. Services were affected between approximately 5:50 AM – 6:35 AM, today, February 12, 2015. The Cold Fusion applications affected included the following systems:
We are investigating the root cause of the problem.
We apologize for the problems this outage caused.
-Computing and Communications Services
During preparatory work for the RMail upgrade scheduled to begin February 14 a problem occurred with the email relay server. The email relay server is only used by applications to send emails. Any email messages with external recipients (non @ryerson.ca email accounts) sent through the email relay server were bounced during this time period. The issue was fixed at 3:30 PM on Monday Feb. 9. We are notifying the owners of the applications that were affected.
Please accept our apologies for the problems this disruption has caused.
-Computing and Communications Services
On Tuesday, February 10, 2015 at 1:05 PM, a wireless network controller servicing the AMC, CED, CPF, DMZ, RIC, HEI, IMA, OKF, SBB, SCC, SID and VIC buildings failed which caused a WiFi outage in these buildings. The Wireless Access Points had to be moved to another controller and services resumed at 1:30 PM.
Please accept our apologies for any inconvenience this may have caused.
-Computing and Communications Services
During preparatory work for the RMail upgrade scheduled to begin February 14 a number of problems occurred and were resolved on Saturday, February 7:
During these problems no email was lost. Incoming email was delayed and some outgoing email bounced back to the sender without being delivered.
Update 10:35 PM: We have confirmed that the native Mac Email client cannot send mail using Ryerson’s SMTP server. Thunderbird works fine. We are working to resolve this problem.
Update Sunday Feb 8, 1 AM: The problem with native Mac email clients connecting to Ryerson’s SMTP service has been resolved.
Please accept our apologies for the problems these service disruptions have caused.
-Computing and Communications Services
On Saturday, February 7, 2015 at 4:00 AM, Blackboard became inaccessible preventing access to online courses. CCS has traced the issue to a problem with the Blackboard database server and we are working to resolve the problem. Updates to follow.
Update 9:38 AM: Blackboard was returned to service at 9:10 AM.
Please accept our apologies for the inconvenience this outage has caused.
-Computing and Communications Services
On Friday, January 30, 2015, a scheduled upgrade to the voice mail system (Call Pilot) took longer than expected. This caused an extended outage from 7:30 AM to 9:00 AM where users were unable to access their Voice Mail. Services were resumed at 9:00 AM.
Please accept our apologies for any inconvenience this may have caused.
-Computing and Communications Services
On Thursday, January 29, 2015 at 12:35 PM, a wireless network controller servicing the POD and JOR buildings failed which caused a WiFi outage in these buildings. The Wireless Access Points had to be moved to another controller and services resumed at 12:50 PM.
Please accept our apologies for any inconvenience this may have caused.
-Computing and Communications Services
