On Friday, April 15, 2015 at 01:00 PM, the video conferencing controller failed. This is preventing users from establishing video conferencing sessions. The problem has been escalated to the controller’s vendor.
Please accept our apologies for any inconvenience this may have caused.
-Computing and Communications Services
Google has notified us that there are users in our domain who are still using depreciated version 3.6 or older of the Google Sync for Microsoft® Outlook® (GASMO) client. According to Google:
If you need assistance please contact the CCS Help Desk at help@ryerson.ca or at ext. 6806.
-Computing and Communications Services
On Tuesday April 14, 2015 at around 6:00 PM some users weren’t able to access neither Ryerson’s Google mail nor their personal Google mail accounts. This issue hasn’t been acknowledged by Google but services resumed at around 9:00 PM
On Tuesday, April 14, 2015 at 03:20 AM, power was lost at the telecom room at the North/West corner of Kerr Hall. This caused a network outage for both wired and wireless users for this area. Campus facilities restored the power at 9:07 AM and services resumed.
Please accept our apologies for any inconvenience this may have caused.
-Computing and Communications Services
The Ryerson academic computing printing system experienced slowness and timeouts starting at 8:00 AM today, April 9, 2015. The issue was due to a hung process in the one card server, which is responsible for printing funds. The process was restarted at 10:50 AM and the issue was resolved.
We apologize for the inconvenience.
-Computing and Communications Services
On Thursday, April 9, 2015 at 09:20 AM, one of the DNS/DHCP servers failed . This caused slowness to network and applications access (such as my.ryerson) and prevented some wireless users from accessing the network. A work around was implemented at 11:04 AM to address the slowness. Services were completely resumed at 12:35 PM
Please accept our apologies for any inconvenience this may have caused.
-Computing and Communications Services
A storage array problem this morning, Wednesday, April 1, 2015, caused the following services to be unavailable from approximately 9:04 AM to 9:15 AM:
The storage array was rebooted and we have engaged vendor’s Support to further diagnose the root cause of the problem.
Please accept our apologies for any inconvenience this may have caused.
-Computing and Communications Services
One of four servers providing access to my.ryerson became unresponsive at approximately 10:24 PM on March 31, 2015. This prevented some users from accessing my.ryerson.ca. This server was taken out of the pool on April 1, 2015 at 8:16 AM to avoid further disruption while the problem is investigated and resolved.
Please accept our apologies for any inconvenience this may have caused.
-Computing and Communications Services
One of the mail servers ran out of disk space and caused a delay in the delivery of email at Ryerson. The problem was noticed just after 8:30 AM. There are approximately 67,000 messages that are queued for delivery. We expect the problem to be resolved by 9:30 AM and apologize for any problems the delivery delays may cause.
Update: The mail queue was cleared and all mailed delivered by 11:30 AM.
-Computing and Communications Services
A very large mass mailing has caused a delay in the delivery of email at Ryerson. The problem was reported just after 11 AM. There are approximately 7,000 messages that are slowly being processed by our virus and spam filters. We expect the problem to be resolved early this afternoon and apologize for any problems the delivery delays may cause.
-Computing and Communications Services
