Network outage on Tuesday April 21, 2015 from 2:30 to 2:57 PM

Posted on April 21, 2015 by michael

On Tuesday, April 21, 2015 at 02:30 PM, the Domain Name Servers lost part of their configuration.  This prevented people from accessing many Ryerson servers and applications. The Network Services team is troubleshooting the issue.

Please accept our apologies for the inconveniences this has caused.

Update: The problem was traced to being a side-effect of an administrative change made to the DNS system which was corrected at 2:57 PM with services returning to normal at approximately 3:00 PM.

-Computing and Communications Services

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Video Conference outage on Friday April 17, 2015

Posted on April 17, 2015 by michael

On Friday, April 15, 2015 at 01:00 PM, the video conferencing controller failed.  This is preventing users from establishing video conferencing sessions. The problem has been escalated to the controller’s vendor.

Please accept our apologies for any inconvenience this may have caused.

-Computing and Communications Services

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Older versions of Google Apps Sync for Microsoft Outlook will stop working on April 20, 2015

Posted on April 17, 2015 by Hongbo HE

Google has notified us that there are users in our domain who are still using depreciated version 3.6 or older of the Google Sync for Microsoft® Outlook® (GASMO) client.  According to Google:

  1. The Notes sync features in Outlook will stop working on April 20, 2015 unless the client is upgraded.
  2. It’s critical that users update to the latest GASMO version (3.7.395.1040) before April 20, 2015.
  3. Google is unable to provide us with the list of GASMO users, hence we are not able to notify impacted users individually.

If you need assistance please contact the CCS Help Desk at help@ryerson.ca or at ext. 6806.

-Computing and Communications Services

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Google mail outage on Tuesday April 14, 2015

Posted on April 14, 2015 by michael

On Tuesday April 14, 2015 at around 6:00 PM some users weren’t able to access neither Ryerson’s Google mail nor their personal Google mail accounts. This issue hasn’t been acknowledged by Google but services resumed at around 9:00 PM

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Network outage at North/West corner of KH on Tuesday April 14, 2015

Posted on April 14, 2015 by michael

On Tuesday, April 14, 2015 at 03:20 AM, power was lost at the telecom room at the North/West corner of Kerr Hall.  This caused a network outage for both wired and wireless users for this area. Campus facilities restored the power at 9:07 AM and services resumed.

Please accept our apologies for any inconvenience this may have caused.

-Computing and Communications Services

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Printing Service interruption: Thursday, April 9, 2015 8:00 AM – 10:50 AM

Posted on April 9, 2015 by Hongbo HE

The Ryerson academic computing printing system experienced slowness and timeouts starting at 8:00 AM today, April 9, 2015. The issue was due to a hung process in the one card server, which is responsible for printing funds. The process was restarted at 10:50 AM and the issue was resolved.

We apologize for the inconvenience.

-Computing and Communications Services

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Slow network & WiFi access issues on Thursday April 9, 2015

Posted on April 9, 2015 by michael

On Thursday, April 9, 2015 at 09:20 AM, one of the DNS/DHCP servers failed .  This caused slowness to network and applications access (such as my.ryerson) and prevented some wireless users from accessing the network. A work around was implemented at 11:04 AM to address the slowness. Services were completely resumed at 12:35 PM

Please accept our apologies for any inconvenience this may have caused.

-Computing and Communications Services

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RU mobile lab status app and Labs/Vapps drive outage: April 1, 2015 9:04 am – 9:15 am

Posted on April 1, 2015 by Casey Carvalho

A storage array problem this morning, Wednesday, April 1, 2015, caused the following services to be unavailable from approximately 9:04 AM to 9:15 AM:

  • RU mobile app used for CCS managed lab status
  • personal and shared S: drive for Labs and VAPPS

The storage array was rebooted and we have engaged vendor’s Support to further diagnose the root cause of the problem.

Please accept our apologies for any inconvenience this may have caused.

-Computing and Communications Services

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my.ryerson service disruption: March 31, 2015 10:24 PM – April 1, 2015 8:16 AM

Posted on April 1, 2015 by michael

One of four servers providing access to my.ryerson became unresponsive at approximately 10:24 PM on March 31, 2015.  This prevented some users from accessing  my.ryerson.ca.  This server was taken out of the pool on April 1, 2015 at 8:16 AM to avoid further disruption while the problem is investigated and resolved.

Please accept our apologies for any inconvenience this may have caused.

-Computing and Communications Services

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Incoming Mail Delays, Saturday March 28, 2015 at 9:08 AM

Posted on March 28, 2015 by michael

One of the mail servers ran out of disk space and caused a delay in the delivery of email at Ryerson. The problem was noticed just after 8:30 AM. There are approximately 67,000 messages that are queued for delivery. We expect the problem to be resolved by 9:30 AM and apologize for any problems the delivery delays may cause.

Update: The mail queue was cleared and all mailed delivered by 11:30 AM.

-Computing and Communications Services

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