SAS Web Services Outage: Monday, Nov. 16, 2015 1:00 AM – 10:45 AM

Posted on November 16, 2015 by Hongbo HE

The Student Administrative System (SAS) Web Services did not restart properly after the scheduled nightly down time at 1 AM this morning. The services were restarted and made available at approximately 10:45 AM. Please note that the SAS Web Services provide real time student information data services to applications such as Schedule in RMobile.  The RAMSS tab within my.ryerson was not impacted by this outage. Steps are being taking to prevent this from happening again.

Please accept our apologies for the inconvenience this has caused.

-Computing and Communications Services

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Brightspace by D2L – Service issue – Wednesday, November 11, 2015

Posted on November 13, 2015 by Jim Buchanan

On Wednesday Nov. 11, 2015 afternoon around 2:1​8 p.m., D2L made a configuration change that caused an negative impact to students.  The students affected  were unable to see other students’ names in Discussion Forum postings.  These names were displayed as Anonymous User. D2L corrected this configuration error on Thursday Nov. 12, 2015 morning at 6:20 a.m. Students now are able to see other students’ names in Discussion Forum postings.

We apologize for any problems this may have caused.

– Computing and Communications Services

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Intermittent wireless service interruptions, October 2015

Posted on November 6, 2015 by Brian Lesser

CCS has become aware of an issue with Ryerson’s wireless network. Occasionally, access to the network momentarily disappears for some people. This has happened at random locations and times across campus.

The cause appears to be with wireless access points “failing over” to their backup network controller. When this happens, service is lost for approximately one minute.

CCS is working with Aruba networks to resolve the problem.

Please accept our apologies for any problems these service interruptions have caused.

-Computing and Communications Services.

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Intermittent Delayed Delivery of Some EMails: Tuesday, Nov. 3, 2015 00:20 AM – Friday, Nov . 6, 2015 11:37 AM

Posted on November 6, 2015 by Hongbo HE

A bad network connection on one of our email servers  caused intermittent email delays for some email. The issue  started at 12:20 AM, November 3 and was resolved at 11:37 AM, November 6.  Email is now being delivered without a delay. We are taking steps to prevent this from happening again.

Please accept our apologies for the inconveniences this has caused.

-Computing and Communication Services

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Google Calendar Service Disruption: Wed. Nov. 4, 2015

Posted on November 4, 2015 by Hongbo HE

CCS began receiving reports of Google Calendar service disruption at approximately 11 AM.  Attempts to navigate to Google Calendar may sometimes result in an error page being displayed. We have reported the problem to Google and Google is currently working on this issue.

We will provide an update when more information is available.

UPDATE – Nov. 4, 2015 1:43 PM – Google has reported that the issue has been fixed as of 1:25 PM

More information is available from Google.

– Computing and Communications Services

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Brightspace by D2L service interruption – Tuesday, November 3, 2015 at 4 PM

Posted on November 3, 2015 by Jim Buchanan

CCS began receiving reports of service interruptions by people trying to use Brightspace by D2L at approximately 4 PM. Some people experienced a system error, while others reported slow response times.

We have contacted D2L and have opened a case with their support desk but they are currently unable to reproduce the problem.

We will provide an update when more information is available

– Computing and Communications Services

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my.ryerson, RMS, CAS outage: Friday, Oct. 30, 2015

Posted on October 30, 2015 by Casey Carvalho

A planned migration of my.ryerson, RMS and CAS to new hardware scheduled from 6 AM – 8 AM today, Friday Oct. 30 took longer than expected, completing at approximately 8:20 AM, 20 minutes late. During this period, the systems were not available.

We apologize for any inconvenience this outage may have caused.

– Computing and Communications Services

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WiFi interruption at LIB, JOR, POD and SLC on Thursday October 29, 2015 at 2:00 PM

Posted on October 29, 2015 by michael

On Thursday, October 29, 2015 at 02:00 PM, one of the network switches rebooted. This impacted the WiFi network at LIB, JOR, POD and SLC buildings. Services were resumed at 2:05 PM

 

Please accept our apologies for any inconvenience this has caused.

-Computing and Communications Services

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Brightspace Email delivery delays – Wed, October 21 – 22, 2015

Posted on October 22, 2015 by Brian Lesser

CCS has received many reports of multi-hour email delays from instructors using Brightspace’s email feature. CCS has confirmed there are significant email delays and D2L has acknowledged the problem and is working on a resolution.

Please accept our apologies for the problems that the delays in delivering email is causing.

-Computing and Communications Services

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Slow network performance Wed, Oct. 14, 2015 from 5 PM to 11 PM

Posted on October 14, 2015 by Brian Lesser

CCS began receiving reports of very slow network performance at approximately 5 PM, Initial reports were that the ryerson.ca site was timing out but other services are also intermittently very slow.  Staff are investigating the problem. However, all servers at Ryerson are running normally. If a site times out please try to reload.

Update 11:35 PM, Oct 14, 2015: The network problem was resolved at 11 PM by a forcing a failover to redundant network equipment. The root cause has not been found yet and staff are continuing to investigate.

Please accept our apologies for any problems this is causing.

-Computing and Communications Services

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