On Wednesday, July 20, 2016 at 2:45 PM, the appliance providing SSL VPN (Rocket) failed and the service has been unavailable since the failure. VPN access remains available through RU-VPN or RU-VPN2. The network team is investigating the issue.
Please accept our apologies for any inconvenience this has caused.
-Computing and Communications Services
Update from D2L:
8:40 PM ET [Resolved] – The D2L Infrastructure teams have confirmed your site(s) remain fully accessible and operational. If you experience any further issue, please contact the D2L helpdesk immediately.
7:15 PM ET – [Monitoring]: The D2L Infrastructure teams have confirmed your sites are showing fully accessible and operational. All alerts have cleared and we are continuing to monitor closely.
6:15 PM ET – [Update] – Our Infrastructure team are continuing to investigate and have engaged all SME and Vendor teams to assist with resolving the issue.
Brightspace by D2L (Ryerson’s learning management system) is currently unavailable. Vendor is working on resolving the issue.
We are following up with D2L to get the root cause and will provide further updates when information becomes available.
Please accept our apologies for any inconvenience this outages have caused.
-Computing and Communications Services
D2L has confirmed that Brightspace by D2L (Ryerson’s learning management system) experienced intermittent issues on Monday, July 18, 2016, from 11:01 AM to 11:13 AM and from 8:11 PM to 8:26 PM. We received reports from users who experienced “500 Error: Internal Server Error”.
We are following up with D2L to get the root cause.
Please accept our apologies for any inconvenience these outages have caused.
-Computing and Communications Services
At approximately 9:20 AM on Friday, July 15, 2016 CCS became aware that some systems inside the Ryerson network were not reachable from the internet due to a loss of network routing information on one of Ryerson’s edge network devices. All systems were reachable from inside Ryerson. The problem was resolved at 10:45 AM.
We apologize for any inconvenience this may have caused.– Computing and Communications Services
At approximately 10:00AM on Wednesday, June 8, 2016 CCS became aware that desktops and laptops trying to get updates from the Sophos anti-virus server started getting a “Could not communicate with server” message, preventing updates from taking place.
CCS administrators are investigating the problem and will provide an update when services are restored.
Update:
Server was restored from backup at 12:50 PM and services were resumed
We apologize for any inconvenience this may cause.
– Computing and Communications Services
At approx 2 PM on Monday, June 6, 2016 almost all the desktops in the general purpose KHW71 lab lost communication with the DHCP services, preventing access by users. The issue was resolved around 4:30 PM.
The root cause for the problem is still under investigation but a workaround has been implemented.
We apologize for any inconvenience this may cause.
– Computing and Communications Services
On Monday May 16, 2016 at 12:45 PM, the www.ryerson.ca website became unavailable.
CCS administrators are continuing the investigation.
Update:
Services were resumed at 13:28 PM
We apologize for any inconvenience.
-Computing and Communications Services
One of the physical servers that hosts various virtual machines (VMs) crashed on Saturday, May 14 at approximately 4:03 PM. The server crash resulted in various service outages, including lab printing services. The server was rebooted and services were restored around 5:20 PM. Preliminary investigation indicates that the problem was due to networking issues. CCS administrators are continuing the investigation.
We apologize for any inconvenience.
The list of affected servers includes:
acdhcp-01.ruad
acps-db.ruad
aldap.prodint
amber.tss
author.prodint
bb90down
bus-report.prodint
ccs-hr852-prd.admn
ce-dc-02.ce
ce-fs-01.ce
ceits-dc-01
ceits-fs-01
ce-sql2-05
cp1.ns.int
cpalfweb.prodint
dmz-mysql.prodint
dmz-mysql-01.prodint
eduroam2
encampus-01
gamne1
gp-dns1.prodint
hrpox2.prodint
magicweb.admn
mailblock.prodint
mps3.prodint
mr1.prodint
nexus.ru-sign
ns-com.admn
rac-classdb-01
rasi1.prodint
reserve.lib
-Computing and Communications Services
The Research Information System (RIS) and Research Ethics Board (REB) application became unavailable after 4:30 PM on Friday, May 6, 2016 following planned maintenance. A restart of the application was performed on Saturday, May 7 around 5 AM to restore services.
We apologize for any inconvenience.
-Computing and Communications Services
The www.ryerson.ca website became unavailable overnight, starting at 3:42 AM. The services were restarted at 7:33 AM. Preliminary investigation indicates that the problem was due to application processes that stopped responding. CCS administrators are continuing the investigation.
We apologize for any inconvenience.
-Computing and Communications Services
