There are intermittent email delays of up to several hours for some email arriving at Ryerson on August 7 and 8, 2016. We are investigating the root cause.
Update 10:40 AM: The problem appears to have started on Saturday, August 6, at roughly 2:30 PM.
The backlog of mail has been cleared and service should be returning to normal.
Please accept our apologies for the inconveniences this has caused.
-Computing and Communications Services
On Thursday, August 4, 2016 the www.ryerson.ca website became unavailable.
Technical staff are investigating and we will update this alert as more information becomes available
We apologize for any inconvenience.
Update at 5:00 PM: The website is now available. CCS is continuing to investigate with the vendor.
– Computing and Communications Services
The back-end server that RMS Admin and Self Service web applications connect to became unresponsive at 11:59 PM. The application services were restarted and full services were restored at 12:15 PM. We continue to investigate the root cause. RMS is the system that makes possible account activation at http://www.ryerson.ca/accounts/ and provides the password change, Google Token setup and other features via “Manage my online resources” inside the my.ryerson.ca portal. Note that the account activation application was not impacted.
Please accept our apologies for the disruption in service.
-Computing and Communications Services
There were intermittent email delays for some emails coming to Ryerson starting at around 8:00 AM, July 29. The issue was resolved at around 11:00 PM, Aug. 2. and Email is being delivered without a delay. We are investigating the root cause.
Please accept our apologies for the inconveniences this has caused.
-Computing and Communication Services
On Tuesday July 26, 2016 at 00:11 AM, the www.ryerson.ca website became unavailable. Services were resumed at around 07:00 AM.
CCS administrators are continuing the investigation.
We apologize for any inconvenience.
-Computing and Communications Services
RU-VPN2 which is used to access Ryerson systems while off campus or from unsecured networks on campus became unavailable at 9:22 AM today. We are investigating this issue and an update will be provided once more information is available.
Update at 10:40 AM – The issue has been resolved and the RU-VPN2 (Global Protect) service is restored.
Please accept our apologies for any inconvenience this has caused.
-Computing and Communications Services
Update at 9:32 AM – The issue has been resolved and the Internet access in the labs and via wireless is now available.
Internet access in labs and via wireless became unavailable following a 6 AM – 8 AM scheduled device update this morning, Friday, July 22. An attempt to undo the change did not restore services. CCS technicians have engaged the vendor for assistance in resolving the issue. An update will be provided once more information is available.
Please accept our apologies for any inconvenience this has caused.
-Computing and Communications Services
On Wednesday, July 20, 2016 at 2:45 PM, the appliance providing SSL VPN (Rocket) failed and the service has been unavailable since the failure. VPN access remains available through RU-VPN or RU-VPN2. The network team is investigating the issue.
Please accept our apologies for any inconvenience this has caused.
-Computing and Communications Services
Update from D2L:
8:40 PM ET [Resolved] – The D2L Infrastructure teams have confirmed your site(s) remain fully accessible and operational. If you experience any further issue, please contact the D2L helpdesk immediately.
7:15 PM ET – [Monitoring]: The D2L Infrastructure teams have confirmed your sites are showing fully accessible and operational. All alerts have cleared and we are continuing to monitor closely.
6:15 PM ET – [Update] – Our Infrastructure team are continuing to investigate and have engaged all SME and Vendor teams to assist with resolving the issue.
Brightspace by D2L (Ryerson’s learning management system) is currently unavailable. Vendor is working on resolving the issue.
We are following up with D2L to get the root cause and will provide further updates when information becomes available.
Please accept our apologies for any inconvenience this outages have caused.
-Computing and Communications Services
D2L has confirmed that Brightspace by D2L (Ryerson’s learning management system) experienced intermittent issues on Monday, July 18, 2016, from 11:01 AM to 11:13 AM and from 8:11 PM to 8:26 PM. We received reports from users who experienced “500 Error: Internal Server Error”.
We are following up with D2L to get the root cause.
Please accept our apologies for any inconvenience these outages have caused.
-Computing and Communications Services
