On Sunday September 11, 2016, at 8:00 AM an emergency network maintenance took place. This caused access interruption to and from the Internet. The maintenance work was completed and services resumed at 9:00 AM.
We apologize for any inconvenience.
-Computing and Communications Services
Starting at approximately 12:30 PM on Friday, Sept. 9, multiple user reports were received by Computing and Communications Services indicating that RU-VPN2 authentication was failing. The service was restored around 12:54 PM.
We apologize for any inconvenience.
-Computing and Communications Services
The Ryerson blog site became unavailable on Friday, Sept. 9, starting around 11:45 AM. Partial services were restored around 2:45 PM. We’ll provide an update after full services are restored.
We apologize for any inconvenience.
-Computing and Communications Services
One of the physical servers that hosts various virtual machines (VMs) crashed on Sunday, Sept. 4 at approximately 3:52 PM. The server crash resulted in a number of service outages, including Cold Fusion applications. All services were restored around 6:06 PM. CCS administrators are investigating with assistance from the vendor.
The list of affected servers includes:
acfs-02
acfs-04
acps-01
acps-03
ads1app
alfdb
bengal
boomer
ce-desweb
cfprod1
cpalfapp
dmz-mysql
dmz-web-02
midasd
mysqlcollab
nebelung
nolijapp1
rac-classdb
upkdb
We apologize for any inconvenience.
-Computing and Communications Services
One of the physical servers that hosts various virtual machines (VMs) crashed on Friday, Sept. 2nd at approximately 12:51 PM. The server crash resulted in various service outages, including Cold Fusion services. The server was rebooted and services were restored around 13:03 PM. CCS administrators are investigation with assistance from the vendor.
The list of affected servers includes:
acfs-01.ruad
admnps-02.admn
alfdb.dm
bbts-kds-01.prodint
bengal.prodint
boomer
cfprod1.prodint
clockweb.admn
com-prod.ns.int
copilot.prodint
cpalfapp.prodint
cscafile.ruad
dmz-web-02.prodint
flybitsdb.prodint
flybitswn.prodint
helo.prodint
im.ryerson
islandora2.prodint
midasd.admn
nolij-transfer.prodint
rac-classpay-01
ru-salgw.telecom
sqlf-02.admn
surveydb1.prodin
tms.net
UPO-Web.admn
vapps-12.ruad
We apologize for any inconvenience.
-Computing and Communications Services
On Thursday, August 18, 2016 at approximately 10:19 PM the www.ryerson.ca website became unavailable. Technical staff restarted services around 11:10 PM.
CCS is continuing to investigate the root cause of the problem.
We apologize for any inconvenience.
– Computing and Communications Services
There are intermittent email delays of up to several hours for some email arriving at Ryerson on August 7 and 8, 2016. We are investigating the root cause.
Update 10:40 AM: The problem appears to have started on Saturday, August 6, at roughly 2:30 PM.
The backlog of mail has been cleared and service should be returning to normal.
Please accept our apologies for the inconveniences this has caused.
-Computing and Communications Services
On Thursday, August 4, 2016 the www.ryerson.ca website became unavailable.
Technical staff are investigating and we will update this alert as more information becomes available
We apologize for any inconvenience.
Update at 5:00 PM: The website is now available. CCS is continuing to investigate with the vendor.
– Computing and Communications Services
The back-end server that RMS Admin and Self Service web applications connect to became unresponsive at 11:59 PM. The application services were restarted and full services were restored at 12:15 PM. We continue to investigate the root cause. RMS is the system that makes possible account activation at http://www.ryerson.ca/accounts/ and provides the password change, Google Token setup and other features via “Manage my online resources” inside the my.ryerson.ca portal. Note that the account activation application was not impacted.
Please accept our apologies for the disruption in service.
-Computing and Communications Services
