Multiple service disruption due to server crash: Friday, Sept. 2, 2016 12:51 PM – 13:03 PM

Posted on September 2, 2016 by Casey Carvalho

One of the physical servers that hosts various virtual machines (VMs) crashed on Friday, Sept. 2nd at approximately 12:51 PM.   The server crash resulted in various service outages, including Cold Fusion services.  The server was rebooted and services were restored around 13:03 PM.     CCS administrators are investigation with assistance from the vendor.

The list of affected servers includes:

acfs-01.ruad
admnps-02.admn
alfdb.dm
bbts-kds-01.prodint
bengal.prodint
boomer
cfprod1.prodint
clockweb.admn
com-prod.ns.int
copilot.prodint
cpalfapp.prodint
cscafile.ruad
dmz-web-02.prodint
flybitsdb.prodint
flybitswn.prodint
helo.prodint
im.ryerson
islandora2.prodint
midasd.admn
nolij-transfer.prodint
rac-classpay-01
ru-salgw.telecom
sqlf-02.admn
surveydb1.prodin
tms.net
UPO-Web.admn
vapps-12.ruad

 

We apologize for any inconvenience.

-Computing and Communications Services

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www.ryerson.ca outage – Thursday, August 18, 2016 10:19 PM – 11:10 PM

Posted on August 19, 2016 by Casey Carvalho

On Thursday, August 18, 2016 at approximately 10:19 PM the www.ryerson.ca website became unavailable.  Technical staff restarted services around 11:10 PM.

CCS is continuing to investigate the root cause of the problem.

We apologize for any inconvenience.

– Computing and Communications Services

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RAMSS service disruption: August 9, 2016 6:50 AM – 7:05 AM

Posted on August 9, 2016 by Casey Carvalho
During this morning’s registration period the web servers for RAMSS became unresponsive.  The service disruption started around 6:50 AM and the services were restored around 7:05 AM.  The root cause of the problem is being investigated.
We apologize for any inconvenience this outage may have caused.
– Computing and Communications Services

 

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Intermittent delayed delivery of some email: Monday, August 8, 2016 8:00 AM

Posted on August 8, 2016 by michael

There are intermittent email delays of up to several hours for some email arriving at Ryerson on August 7 and 8, 2016.   We are investigating the root cause.

Update 10:40 AM: The problem appears to have started on Saturday, August 6, at roughly 2:30 PM.

The backlog of mail has been cleared and service should be returning to normal.

Please accept our apologies for the inconveniences this has caused.

-Computing and Communications Services

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www.ryerson.ca outage – Thursday, August 4, 2016 2:40 PM – 5:00 PM

Posted on August 4, 2016 by Jim Buchanan

On Thursday, August 4, 2016 the www.ryerson.ca website became unavailable.

Technical staff are investigating and we will update this alert as more information becomes available

We apologize for any inconvenience.

Update at 5:00 PM:  The website is now available.  CCS is continuing to investigate with the vendor.

 

– Computing and Communications Services

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RMS outage – Admin and Self Service: Thursday, August 4, 2016 11:59 AM – 12:15 PM

Posted on August 4, 2016 by Hongbo HE

The back-end server that RMS Admin and Self Service web applications connect to became unresponsive at 11:59 PM.  The application services were restarted and full services were restored at 12:15 PM.  We continue to investigate the root cause.  RMS is the system that makes possible account activation at http://www.ryerson.ca/accounts/ and provides the password change, Google Token setup  and other features via “Manage my online resources” inside the my.ryerson.ca portal. Note that the account activation application was not impacted.

Please accept our apologies for the disruption in service.

-Computing and Communications Services

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Intermittent Delayed Delivery of Some EMails: Friday, July 29, 2016 8:00 AM – Tuesday Aug. 2, 2016 11:00 PM

Posted on August 4, 2016 by Hongbo HE

There were intermittent email delays for some emails coming to Ryerson starting at around 8:00 AM, July 29.  The issue was resolved at around 11:00 PM, Aug. 2.  and Email is being delivered without a delay.  We are investigating the root cause.

Please accept our apologies for the inconveniences this has caused.

-Computing and Communication Services

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www.ryerson.ca outage: Tuesday, July 26, 2016 00:11AM – 07:00 AM

Posted on July 26, 2016 by Casey Carvalho

On Tuesday July 26, 2016 at 00:11 AM, the www.ryerson.ca website became unavailable.   Services were resumed at around 07:00 AM.

CCS administrators are continuing the investigation.

We apologize for any inconvenience.

-Computing and Communications Services

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RU-VPN2 unavailable: Friday, July 22, 2016 at 9:22 AM

Posted on July 22, 2016 by Branka Halilovic

RU-VPN2 which is used to access Ryerson systems while off campus or from unsecured networks on campus became unavailable at 9:22 AM today. We are investigating this issue and an update will be provided once more information is available.

Update at 10:40 AM – The issue has been resolved and the RU-VPN2 (Global Protect) service is restored.

Please accept our apologies for any inconvenience this has caused.

-Computing and Communications Services

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Internet access unavailable in labs and wireless: Friday, July 22, 2016 8:00 AM – 9:13 AM

Posted on July 22, 2016 by Casey Carvalho

Update at 9:32 AM – The issue has been resolved and the Internet access in the labs and via wireless is now available.

Internet access in labs and via wireless became unavailable following a 6 AM – 8 AM scheduled device update this morning, Friday, July 22.  An attempt to undo the change did not restore services.  CCS technicians have engaged the vendor for assistance in resolving the issue.  An update will be provided once more information is available.

Please accept our apologies for any inconvenience this has caused.

-Computing and Communications Services

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