Network outage at 1 Dundas Street (YDI building): Monday, September 26, 2016

On Monday, September 26, 2016, CCS noticed that some network switches in 1 Dundas Street (YDI building) failed to come up after a building power loss. This caused a network outage for the HR department.  Network services team is investigating the issue.

Update:

Network Services restarted the network switches and cleared the its sessions. Services resumed at 9:30 AM

We apologize for any inconvenience.

-Computing and Communications Services

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Network outage at SLC building on Wednesday September 21, 2016 at 6:06 AM

On Wednesday September 21, 2016, at 6:06 AM electric power was lost in the SLC  telecommunication closet. This caused a complete outage of both wired and wireless network access.   Campus facilities are investigating the issue.

Update:

Power restored to the telecom closets at 12:34 PM and all services resumed

We apologize for any inconvenience.

-Computing and Communications Services

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Google’s “Important changes to your account” notice

Google has started displaying a one-time notice that your Ryerson account now “works more like a full Google account.” Google is displaying this notice now because of a change in how the Google Play store has been configured by Google. The announcement does not change Ryerson’s agreement with Google or change who can access your email, calendar or Google Drive. Pressing the “Agree” button does not mean you are consenting to any new access of your account by anyone at Ryerson or at Google.

Ryerson’s agreement with Google only covers Ryerson’s use of what Google calls its “core” applications. The core applications includes Gmail, Google Calendar, and Google Drive. Ryerson disabled access to all non-core apps from the beginning of our use of Google Apps for Education. However, Google did not provide Ryerson with a way to disable the Google Play Store even though it was not a core application. Recently Google made it possible for Ryerson to disable the Play Store but we chose to leave it available to avoid the problems disabling it might create. As a result this notice is appearing because access to the Play Store presumably means your account “works more like a full Google account” rather than as an account that can only access core applications. In other words you now have access to a non-core service.

When the notice appeared we opened a support ticket and asked Google if disabling the Play Store would mean that the notice will no longer appear. Their response was no.

While this is a frustrating situation – as the notice is only really relevant for people who use their Ryerson account to access the Play Store – we recommend that you press “Accept” in order to get rid of the notice. Google has said the notice will not appear again after you press “Accept.” Pressing the accept button only means that you have seen the message and does not mean you are consenting to any new terms and conditions regarding the use of Google’s core applications.

Finally, the notice includes this text: “your domain administrator will have access to your account information, including any data you store with this account in Google services.” The domain administrators are CCS system administrators who administer Ryerson’s use of Google Apps for Education. They work in much the same way as all system administrators in CCS that manage systems like D2L, RMail, and the my.ryerson.ca portal. Their use of the system is monitored and they do not use their system administration privileges to access any data you store on any of our systems unless authorized to do so in exceptional circumstances – for example if Ryerson is served with a search warrant that has been validated by Ryerson’s General Counsel.

More information about privacy and Ryerson’s use of Google Apps for Education is available at:

http://email.blog.ryerson.ca/

More information about how to use Google Apps for Education at Ryerson is available at:

http://ryerson.ca/google

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Network outage on Sunday 11, 2016 from 8:00 to 9:00 AM

On Sunday September 11, 2016, at 8:00 AM an emergency network maintenance took place. This caused access interruption to and from the Internet.   The maintenance work was completed and services resumed at 9:00 AM.

We apologize for any inconvenience.

-Computing and Communications Services

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RU-VPN2 service disruption: Friday, Sept. 9 2016

Starting at approximately 12:30 PM on Friday, Sept. 9, multiple user reports were received by Computing and Communications Services indicating that RU-VPN2 authentication was failing.   The service was restored around 12:54 PM.

We apologize for any inconvenience.

-Computing and Communications Services

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Ryerson blog site service disruption: Friday, Sept. 9 2016 11:45 AM

The Ryerson blog site became unavailable on Friday, Sept. 9, starting around 11:45 AM.   Partial services were restored around 2:45 PM.   We’ll provide an update after full services are restored.

We apologize for any inconvenience.

-Computing and Communications Services

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Multiple services disruption due to server crash: Sunday, Sept. 4, 2016 15:52 PM – 18:06 PM

One of the physical servers that hosts various virtual machines (VMs) crashed on Sunday, Sept. 4 at approximately 3:52 PM.   The server crash resulted in a number of service outages, including Cold Fusion applications.  All services were restored around 6:06 PM.   CCS administrators are investigating with assistance from the vendor.

The list of affected servers includes:

acfs-02
acfs-04
acps-01
acps-03
ads1app
alfdb
bengal
boomer
ce-desweb
cfprod1
cpalfapp
dmz-mysql
dmz-web-02
midasd
mysqlcollab
nebelung
nolijapp1
rac-classdb
upkdb

We apologize for any inconvenience.

-Computing and Communications Services

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Multiple service disruption due to server crash: Friday, Sept. 2, 2016 12:51 PM – 13:03 PM

One of the physical servers that hosts various virtual machines (VMs) crashed on Friday, Sept. 2nd at approximately 12:51 PM.   The server crash resulted in various service outages, including Cold Fusion services.  The server was rebooted and services were restored around 13:03 PM.     CCS administrators are investigation with assistance from the vendor.

The list of affected servers includes:

acfs-01.ruad
admnps-02.admn
alfdb.dm

bbts-kds-01.prodint
bengal.prodint
boomer
cfprod1.prodint
clockweb.admn
com-prod.ns.int
copilot.prodint
cpalfapp.prodint
cscafile.ruad
dmz-web-02.prodint
flybitsdb.prodint
flybitswn.prodint
helo.prodint
im.ryerson
islandora2.prodint
midasd.admn
nolij-transfer.prodint
rac-classpay-01
ru-salgw.telecom
sqlf-02.admn
surveydb1.prodin
tms.net
UPO-Web.admn
vapps-12.ruad

 

We apologize for any inconvenience.

-Computing and Communications Services

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www.ryerson.ca outage – Thursday, August 18, 2016 10:19 PM – 11:10 PM

On Thursday, August 18, 2016 at approximately 10:19 PM the www.ryerson.ca website became unavailable.  Technical staff restarted services around 11:10 PM.

CCS is continuing to investigate the root cause of the problem.

We apologize for any inconvenience.

– Computing and Communications Services

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RAMSS service disruption: August 9, 2016 6:50 AM – 7:05 AM

During this morning’s registration period the web servers for RAMSS became unresponsive.  The service disruption started around 6:50 AM and the services were restored around 7:05 AM.  The root cause of the problem is being investigated.
We apologize for any inconvenience this outage may have caused.
– Computing and Communications Services

 

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