On Friday July 14, 2017 at 3:50 PM a mis-classification to certain network traffic prevented new connections to Ryerson’s systems such as my.ryerson.ca. The issue was rectified at 3:58 PM and services resumed.
We apologize for the inconvenience.
Computing and Communications Service
On Sunday, July 2, 2017 the www.ryerson.ca website became unavailable at approximately 8 PM.
Technical staff investigated the problem and restored services at approximately 00:28 AM on July 3.
We apologize for any inconvenience.
– Computing and Communications Services
A power failure at 3:20 AM caused a network outage in some locations within Oakham House, the ILLC and SCC buildings. We are working to restore service.
Please accept our apologies for the problems this outage has caused.
-Computing and Communications Services
Remote access to RAMSS was not possible from approximately 9:30 AM to 9:42 AM on Wednesday, June 21, 2017 due to a Domain Name Service (DNS) problem. Users were getting a “Server cannot be reached at this time” error message.
We apologize for any inconvenience this may cause.
-Computing and Communications Services
On Friday June 16, 2017 at 7:00 AM CCS noticed that users on the new SIP voice mail system (OfficeLinx) couldn’t access their voice mail. Telecom group is working with the vendor to troubleshoot the issue.
Update:
At 10:45 AM the voicemail servers were rebooted and services resumed
We apologize for any inconvenience.
-Computing and Communications Services
Starting around 6:30 AM, on Friday, June 16 2017, access to my.ryerson and CAS started failing for some users. Jira is also inaccessible. CCS technical administrators are currently investigating the problem.
Update: All services were restored around 9 AM, except for Jira that became available around 9:35 AM.
We apologize for any inconvenience.
-Computing and Communications Services
Due to an issue with CAS, Ryerson’s sign on application, some people may have problems when trying to log on to Ryerson systems with Internet Explorer.
If you are experiencing this problem, please try another browser such as Google Chrome, Firefox or Safari.
We are working on a resolution.
We apologize for the inconvenience.
Computing and Communications Service
Update – 2:50 PM. The issue that people may have had logging on with their student number has been resolved.
On Friday, June 9, 2017 at about 8:00 AM. a disk storage appliance failure caused many of the data centre servers to reboot. Therefore users are unable to access some of Ryerson’s applications.
CCS is investigating the root cause of the problem.
Update: All services restored as of 11 AM
We apologize for any inconvenience.
-Computing and Communications Services
On Thursday June 8, 2017, starting at 11:00 AM network and VoIP telephony services were intermittently affected in various locations, including Mattamy and TRS. The route cause of the problem was identified as a misbehaving device on the network and full services were restored at approximately 11:45 AM.
We apologize for any inconvenience.
-Computing and Communications Services
RAMSS will be unavailable on Friday, June 9, 2017 from 6:00 a.m. until approximately 7:00 a.m for scheduled maintenance. Access to RAMSS will be prohibited.
We apologize for any inconvenience this may cause.
-Computing and Communications Services
