On Tuesday September 18, 2018 at 4:55 PM, CCS monitoring systems indicated there is intermittent network connectivity to 415 Yonge building due to overheating. Network Services staff are investigating the issue.
We apologize for the inconvenience this outage has caused.
-Computing and Communications Services
On Tuesday September 18, 2018 at 4:19 AM, CCS received an alert about network outage at KHW LABs. Network Services team is investigating the issue
Update:
The network switch that is servicing KHW LABs had to be rebooted. Services resumed at 8:46 AM
We apologize for the inconvenience this outage has caused.
-Computing and Communications Services
On Sunday September 16, 2018 at 12:45 PM, CCS received reports about network outage in some parts of the library building. The problem was traced to a faulty network switch. The switch was replaced and services resumed at 9:55 AM on Monday September 17, 2018
We apologize for the inconvenience this outage has caused.
-Computing and Communications Services
The blog.ryerson.ca service was not available on Thursday, September 2018, between 13:34 PM and 14:39 PM. The cause of the problem was determined to be a recent software update. The change has been reverted and the service is restored.
Please accept our apologies for any problems this outage has caused.
-Computing and Communications Services
On Tuesday September 4, 2018 at 7:50 AM, CCS monitoring systems indicated there is a very large number of wireless devices failing to authenticate. Network Services team is investigating the issue.
Update 3:35 PM: Despite working with our wireless vendor we have not been able to isolate the problem beyond the fact that the login process is not working. As a temporary solution we are working towards making available a separate wireless network called RU-Wireless. Please use it once it becomes available until we resolve the problem with RU-Secure.
Update @ 11:20 AM, Wed, Sept. 5: The RU-Secure network is available and we are monitoring it closely. Once RU-Secure has shown to be fully stable, the temporary RU-Wireless network will be turned off. At that time, please use RU-Secure. The problem was traced to how our wireless system was communicating with the servers it uses to validate usernames and passwords.
Update @ 12:58 AM, Wed, Sept. 5: The RU-Wireless temporary network has been shut down. Please connect to RU-Secure. If you have never successfully connected to RU-Secure please see our online instructions.
We apologize for the problems this outage has caused.
-Computing and Communications Services
On Wednesday August 29, 2018 at 2:45 PM, CCS monitoring systems indicated there is intermittent network connectivity to 415 Yonge building due to overheating. Network Services staff are investigating the issue.
We apologize for the inconvenience this outage has caused.
-Computing and Communications Services
On Saturday August 25, 2018 at 10:00 AM, CCS monitoring systems indicated there is intermittent network connectivity to 415 Yonge building. Network Services staff are monitoring the situation.
We apologize for the inconvenience this outage has caused.
-Computing and Communications Services
On Tuesday August 14, 2018 at 8:00 AM, CCS received reports about an outage for the wired network in the JOR & POD buildings. The Network Services team is investigating the issue.
Update:
Problem traced to a firewall mis-configuration. Services resumed at 8:58 AM
We apologize for the inconvenience this outage has caused.
-Computing and Communications Services
The blog.ryerson.ca service was not available on Monday, July 16, 2018 between 6:09 PM and 7:04 PM. We are investigating the root cause of the outage.
Please accept our apologies for any problems this outage caused.
On Monday July 16, 2018 at 3:30 PM, a network switch servicing the RCC building’s 3rd floor reported connectivity alerts. The switch was rebooted and services resumed at 3:55 PM
We apologize for the inconvenience this outage has caused.
-Computing and Communications Services
