Category Archives: wireless

Intermittent WIFI issues – Tuesday, November 20, 2018

Posted on November 20, 2018 by Jim Buchanan

The Ryerson Network team is aware of an ongoing issue with the Ryerson Wireless Network.  Some users are  experiencing difficulty obtaining a connection and/or logging in. Network Engineering is currently investigating the issue with the vendor to resolve the issue. … Continue reading →

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Intermittent WiFi access on Thursday, November 15, 2018 at 3:10 PM

Posted on November 15, 2018 by michael

At approximately 3:10 PM today, Thursday, Nov. 15, 2018, we became aware of an issue with the Ryerson Wireless Network which has some users experiencing difficulty obtaining a connection and/or logging in. Network Engineering is currently investigating the issue with … Continue reading →

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Intermittent WiFi access on Wednesday September 26, 2018 from 9:45 to 10 :20 AM

Posted on September 26, 2018 by michael

On Wednesday, September 26, 2018 at 9:45 AM, CCS received reports about intermittent WiFi access. Problem was traced to two of the WiFi controllers that had to be rebooted.  Services resumed at 10:20 AM. We apologize for the inconvenience this outage … Continue reading →

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Wireless authentication failure on Tuesday September 4, 2018 at 7:50 AM

Posted on September 4, 2018 by michael

On Tuesday September 4, 2018 at 7:50 AM, CCS monitoring systems indicated there is a very large number of wireless devices failing to authenticate. Network Services team is investigating the issue. Update 3:35 PM: Despite working with our wireless vendor … Continue reading →

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Eduroam WiFi outage on Friday February 16, 2018 at 9:30 AM

Posted on February 16, 2018 by michael

On Friday February 16, 2018 at 9:30 AM, a network outage was reported accessing the Eduroam WiFi. Network Services team is investigating the problem. Update: – The issue was resolved at 10:45 AM We apologize for the inconvenience this outage has … Continue reading →

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WiFi outage at YDI and TRSM on Monday February 5, 2018 at 9:00 AM

Posted on February 5, 2018 by michael

On Monday February 5, 2018, at 9:00 AM the wireless connectivity at YDI & TRSM was intermittent. Network services staff moved the wireless access points to a backup wireless controller and services were resumed at 9:25 AM. We apologize for the inconvenience … Continue reading →

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Wireless network issues – Wednesday, December 13, 2017

Posted on December 13, 2017 by Jim Buchanan

Wireless users connecting to RU-SECURE may experience intermittent connectivity or difficulty obtaining an IP address. Network Engineering is investigating the issue and will update as appropriate.  We apologize for any inconvenience this may cause. – Computing and Communications Services Update: … Continue reading →

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Wireless outage on Wednesday October 11, 2017 from 3:15 AM to 7:40 AM

Posted on October 11, 2017 by michael

On Wednesday October 11, 2017, at 3:15 AM the wireless authentication servers stopped processing new authentication requests. This prevented users from accessing the WiFi networks. The Network Services team restarted the servers and services resumed at 7:40 AM. We apologize … Continue reading →

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Wireless interruption on Wednesday, Sept 27, 2017 at 10:40 AM

Posted on September 27, 2017 by Brian Lesser

At 10:40 AM a Wireless Distribution Switch (WDS) stopped forwarding Wireless Access Points (WAPs) keep-alive heartbeats to their home wireless controllers. As a result all affected WAPs failed over to their backup wireless controllers to re-establish connectivity. WDS returned to … Continue reading →

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WiFi interruption on Tuesday July 18, 2017 from 5 AM to 9 AM

Posted on July 18, 2017 by michael

On Tuesday July 18, 2017 at 5:00 AM, many wireless access points in the East side of the campus went offline. This had little to no impact on WiFi access as there were many other wireless access points in these … Continue reading →

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