Category Archives: my.ryerson

my.ryerson service disruption: Friday Nov. 8 2013, 11:27 AM – 11:40 AM

Posted on November 8, 2013 by Hongbo HE

One of the my.ryerson portal servers became unresponsive at approximately 11:27 AM this morning and caused a service disruption for users who were on this server. The server was restarted at 11:40 AM and the service was restored. We are … Continue reading →

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my.ryerson portal currently unavailable – Monday, Nov. 4 @ 1:36 pm

Posted on November 4, 2013 by Branka Halilovic

The virtual web servers that are used as from ends for my.ryerson.ca are currently unresponsive. Technical support staff is currently investigate the cause of the problem. Update 4:00 PM: CCS began taking steps at roughly 2:30 to return the portal … Continue reading →

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RMS Outage – Admin, Self Service and Activation – Friday, September 27, 2013 11:23 AM – 11:32 AM

Posted on September 27, 2013 by Hongbo HE

The back-end server that all RMS web applications connect to became unresponsive starting at 11:23 AM this morning. Service was fully restored at 11:32 AM. RMS is the system that makes possible account activation at http://www.ryerson.ca/accounts/ and provides the password change and … Continue reading →

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my.ryerson service disruption: Wednesday, Sept. 11, 2013 8:14 PM – 9:00 PM

Posted on September 11, 2013 by Brian Lesser

At 8:14 PM CCS started receiving automated reports of problems with the my.ryerson portal. All but one of the servers were offline. This may have affected some people attempting to use the portal while others may have been able to … Continue reading →

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my.ryerson service disruption: Thursday, Sept. 5, 2013 1:35 PM

Posted on September 5, 2013 by Casey Carvalho

The my.ryerson portal became unresponsive around 1:35PM today, Thursday, Sept. 5, 2013. Partial service was restored at approximately 2:38PM, but technical staff are still working on restoring full services. It may be necessary to disable the course and organization … Continue reading →

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CAS/my.ryerson Service Disruption: Friday, June 14 2013 9:33 AM – 9:42 AM

Posted on June 14, 2013 by Hongbo HE

A data replication issue with the Central Authentication System (CAS) caused intermittent login problems starting at approximately 9:33 AM. CAS services were restarted and full services were restored at 9:42 AM. We are continuing to investigate this issue. Please accept … Continue reading →

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my.ryerson service disruption: Monday, June 3 2013, 5 PM

Posted on June 3, 2013 by Casey Carvalho

The CCS Help Desk received reports from a few external users indicating that they are experiencing problems connecting to my.ryerson.ca. These reports started at 5:05 PM. Access to my.ryerson.ca within Ryerson is working as expected. A preliminary investigation indicated that … Continue reading →

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my.ryerson outage: Friday, May 30, 2013, 8 AM – 8:26 AM

Posted on May 31, 2013 by Branka Halilovic

On Friday, May 30, 2013, between 6 am and 8 am, CCS was performing scheduled maintenance on storage devices which impacted the my.ryerson portal and all applications accessed through the my.ryerson portal, CAS and all CAS-fied applications, RMS administration and … Continue reading →

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my.ryerson service disruption: Monday, May 6, 2013 3:00 AM – 8:00 AM

Posted on May 6, 2013 by Casey Carvalho

At approximately 3:00 AM , a synchronization issue between RMS and the my.ryerson.ca portal application caused some users to receive a “access to application suspended” error when connecting to the portal. Technical support staff resolved the problem at 8:00 AM. We apologize … Continue reading →

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Intermittent LDAP authentication failures – Friday, April 12, 2013 10:28 AM AM

Posted on April 12, 2013 by Casey Carvalho

One of the LDAP servers used to authenticate users logging in to my.ryerson, Blackboard, eHR, Confluence, Jira and other applications experienced intermittent problems related to the amount of memory available (Java Virtual Machine heap size). This caused an intermittent response issue for … Continue reading →

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