Category Archives: RAMSS

RAMSS, Confluence, Jira unavailable Friday, July 13, 2012

Posted on July 13, 2012 by Branka Halilovic

A scheduled firewall upgrade was not successful and technical staff had to back out of the change.   However, some applications did not recover properly.   RAMSS, Confluence and Jira were affected.   RAMSS services were restored around 9:16 am. Confluence and Jira services were restored … Continue reading →

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my.ryerson portal unavailable due to system maintenance: Friday, June 15 2012, 6 am – 7:48 am

Posted on June 15, 2012 by Branka Halilovic

my.ryerson and all applications accessed through the my.ryerson portal were uvailable this morning, Friday, June 16 between 6 am – 7:48 am due to scheduled work being done during our preventive maintenance window. We apologize for any inconvenience. -Computing and Communications Services

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CS/RAMSS outage: Tuesday, June 12 2012 07:40 AM

Posted on June 12, 2012 by Casey Carvalho

At approximately 7:40 AM, Tuesday June 12, the CS/RAMSS system started experiencing problems due to a hardware failure. The failure is likely related to the OGF (Finance system problem), as both use the same SAN (Storage Area Network) for storage.   Tech Support … Continue reading →

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Scheduled Blackboard outage: Sunday, June 10, 2012 between 6 am and 7 am

Posted on June 8, 2012 by Branka Halilovic

On Sunday, June 10, 2012 between 6 am and 7 am, we will apply a software patch that is designed to resolve the Blackboard memory leak issue that has been causing problems since we upgraded to Blackboard 9.1. Blackboard, RAMSS … Continue reading →

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Blackboard upgrade status: Monday, May 21

Posted on May 21, 2012 by Branka Halilovic

Update on Tuesday, May 22 at 2:00 pm: Just after 8 pm on Monday, May 21 CCS started receiving complaints from students that were not able to submit assignments on Blackboard and from one instructor who was not able to enter … Continue reading →

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Major service disruption (including RAMSS and OGF): Friday, Jan. 6, 2012 6:00PM

Posted on January 6, 2012 by Casey Carvalho

A failure with one of the UPS (Uninterrruptible Power Supply) systems in the data center caused a number of servers to loose power, due to lack of power source redundancy.   The incident happened around 6:00 PM.   Technical staff … Continue reading →

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RAMSS system unavailability, Thursday Nov. 3, 12:00 noon to 3:00 PM

Posted on November 3, 2011 by Jim Buchanan

Due to problems with the PeopleSoft menu structure RAMSS was not available from approximately 12 noon until 3:00 p.m. on Thursday, November 3rd. We apologize for the service disruption. – Computing and Communications Services

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Can’t Log in to my.ryerson.ca and other systems

Posted on October 24, 2011 by Brian Lesser

The Central Authentication System that allows you to log into my.ryerson.ca and other systems is offline due to a hardware problem. Continue reading →

Posted in Blackboard, eHR, eResources, my.ryerson, RAMSS | 14 Comments

my.ryerson service issues – Status Update – September 26, 2011

Posted on September 26, 2011 by Jim Buchanan

Following a change to the my.ryerson portal site on Friday morning, September 23, 2011, we started experiencing intermittent service disruptions with the portal. A work around system fix was implemented early this morning and we believe that the my.ryerson portal system was stabilized. Continue reading →

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Authentication Service Disruption

Posted on August 20, 2011 by Brian Lesser

Due to a server configuration problem no one was able to log into my.ryerson.ca from roughly 2:00 to 2:20 PM today. Continue reading →

Posted in All Categories, eHR, eResources, my.ryerson, RAMSS | 2 Comments