Category Archives: RAMSS

RAMSS outage: Friday, June 9, 2017 from 6 a.m. to 7 a.m.

Posted on June 6, 2017 by Jagmohan Bhathal

RAMSS will be unavailable on Friday, June 9, 2017 from 6:00 a.m. until approximately 7:00 a.m for scheduled maintenance. Access to RAMSS will be prohibited. We apologize for any inconvenience this may cause. -Computing and Communications Services

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RAMSS access by staff in the Service Hub unavailable: Monday, January 9, 2017 from 12:34 PM to 2:30 PM

Posted on January 9, 2017 by Casey Carvalho

On Monday, January 9, 2017, at 12:34 PM, it was reported to CCS that staff in the Service Hub were unable to process student enrollments in RAMSS using a virtual server.  The problem was traced to a network firewall rule … Continue reading →

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Problem accessing RAMSS via my.ryerson.ca on Tuesday, December 27, 2016 from 3 AM to 10:30 AM

Posted on December 27, 2016 by Brian Lesser

On Monday, December 27th, 2016, at 3 AM, there was an issue with the my.ryerson portal forwarding students to RAMSS.  The issue was resolved and normal access was restored at 10:30 AM. We apologize for the inconvenience this problem caused for … Continue reading →

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Scheduled my.ryerson outage: Tuesday, September 1, 2015 from 6 a.m. to 8 a.m.

Posted on August 27, 2015 by Branka Halilovic

The my.ryerson portal will not be available on Tuesday, September 1, 2015 from 6 a.m. to 8 a.m. due to the switchover from Blackboard to Brightspace by D2L.  RAMSS, eHR and other applications accessed through the my.ryerson portal will not be … Continue reading →

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RAMSS outage – April 21, 2015

Posted on April 21, 2015 by Jim Buchanan

On Tuesday, April 21, 2015 at approximately 12 noon, we experienced a problem with a RAMSS server. This prevented people from accessing the RAMSS application. The issue was resolved at approximately 1:15 p.m. and service was restored. We apologize for … Continue reading →

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Daylight Saving Time (DST) Switch, Sunday, March 8, 2015 at 2 AM

Posted on March 4, 2015 by Branka Halilovic

Due to the switch to Daylight Savings Time, the following applications will not be available: RAMSS and eHR on Sunday, March 8, 2015 from 00:01 AM to 3:30 AM OGF from Saturday, March 7, 2015 at 22:45 PM to Sunday, … Continue reading →

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RAMSS outage: Sunday, Feb. 16 2014, 2:05PM

Posted on February 16, 2014 by Casey Carvalho

A SAN hardware failure occurred this afternoon, Sunday, Feb 16, shortly after 2 PM.    The RAMSS services are currently unavailable.   Technical staff is onsite to address the problem and vendor support has been contacted.   Updates will be provided … Continue reading →

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my.ryerson portal currently unavailable – Monday, Nov. 4 @ 1:36 pm

Posted on November 4, 2013 by Branka Halilovic

The virtual web servers that are used as from ends for my.ryerson.ca are currently unresponsive. Technical support staff is currently investigate the cause of the problem. Update 4:00 PM: CCS began taking steps at roughly 2:30 to return the portal … Continue reading →

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my.ryerson service disruption: Thursday, Sept. 5, 2013 1:35 PM

Posted on September 5, 2013 by Casey Carvalho

The my.ryerson portal became unresponsive around 1:35PM today, Thursday, Sept. 5, 2013.   Partial service was restored at approximately 2:38PM, but technical staff are still working on restoring full services. It may be necessary to disable the course and organization … Continue reading →

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RAMSS service issues: Thursday, July 18 2013 12 Noon to 10:45 PM

Posted on July 19, 2013 by Brian Lesser

A problem with a Storage Area Network (SAN) caused RAMSS performance problems beginning roughly at noon on Thursday July 18.  System performance got worse after 9 PM so RAMSS was restarted at approximately 9:30 PM and was not available again … Continue reading →

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