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Category Archives: phones
Phone outage in ENG building on Friday February 13, 2015
On Friday, February 13, 2015 at 3:05 AM, and during a scheduled power outage in POD & LIB buildings, the diesel generator had some technical issues. This caused an outage for a portion of the main phone PBX that serves the ENG building. … Continue reading
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Voice Mail system outage on January 30, 2015 from 7:30 AM to 9:00 AM
On Friday, January 30, 2015, a scheduled upgrade to the voice mail system (Call Pilot) took longer than expected. This caused an extended outage from 7:30 AM to 9:00 AM where users were unable to access their Voice Mail. Services … Continue reading
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Long distance dialing not available July 17, 2014
On Thursday, July 17, 2014 at 11:15 AM, due to a problem at Bell Canada the long distance calling service were stopped. Bell Fixed the issue on Friday at 10:00 AM We apologize for any inconvenience. -Computing and Communications Services
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Voice Mail Outage: Tuesday April 2, 2014 from 7:33 to 7:39 AM
On Tuesday April 2, 2014 at 7:33 AM, the Call-Pilot Voice Mail server had to be rebooted to clear a hung trunk line. Users were unable to access their voice mail during the server reboot. Services were resumed at 7:39 … Continue reading
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VoIP Phones outage: March 31, 2014 from 8:20 PM to April 1, 2014 8:30 AM
On Monday March 31, 2014 at 8:20 PM, the VoIP phones’ server failed. The vendor was called and a reboot of the entire PBX phone switch had to be done to bring the VoIP server up. Services were resumed on … Continue reading
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Phone outage: April 1, 2014 from 8:20 to 8:30 AM
On Tuesday April 1, 2014 at 8:20 AM, the entire PBX phone switch had to be rebooted to fix a problem with the VoIP phones. This caused an outage for all phones and call centres all over campus. Services were … Continue reading
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External voice mail pre-greeting prompt change: Tuesday, January 21, 2014 from 8:30 AM to 9:45 AM
On Tuesday, January 21, 2014 between 8:30 AM and 9:45 AM the external voice mail greeting pre-prompt recording has been over-written by one of the phone administrators’ own greetings. The prompt has been restored back to the default one at … Continue reading
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Phone Service Outage: Thursday, Sept. 19, 2013
Approximately 160 phones are out of service this morning. Many of these phone are in the CCS office area. The problem is due to a hardware failure in one part of Ryerson’s main phone switch (PBX.) Support technicians are on … Continue reading
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VoIP Phones Outage: Friday June 7, 2013 07:07 AM – 8:50 AM
The Signaling Server for VoIP phones stopped working on Friday June 7, 2013 at 7:07 AM and had to be rebooted. The outage impacted all of the VoIP phones on campus. Service was restored at 8:50 AM We apologize for … Continue reading
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TRS and YDI building network and IP phone outage: Monday, Jan. 23 14:35 pm – 14:45 pm
A hardware CPU failure in one of the TRS routers was experienced today, at approximately 14:35 PM. The outage lasted approximately 10 minutes, while services failed over to a backup CPU. The service outage affected the TRS and YDI buildings, … Continue reading