Category Archives: network

Internet outage on Wednesday October 29, 2014

Posted on October 29, 2014 by michael

On Wednesday October 29, 2014 at 1:15 PM the two routers connecting Ryerson to the Internet ran out of memory. This caused a total outage of Internet traffic. The routers had to be rebooted and the services were resumed at 1:30 PM. … Continue reading →

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Network outage for POD 3rd & 4th floors on Monday September 29, 2014

Posted on September 29, 2014 by michael

The network switch providing network access to POD 3rd and 4th floor failed this morning.  This caused a network outage for the wired devices until the switch was replaced at 8:50 AM. We apologize for the inconvenience. -Computing and Communications Services

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Network outage at ENG on Sunday August 24, 2014 5:00 AM – 2:30 PM

Posted on August 25, 2014 by michael

On Sunday August 24, 2014 at 5:00 AM, the network switch providing network access to the north side of ENG buildings failed.  Network Services had to reboot the switch and services were restored at 2:30 PM. We apologize for any inconvenience. -Computing and … Continue reading →

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Intermittent internet connectivity: Tuesday, Aug. 12 2014, 04:00AM – 07:00AM

Posted on August 12, 2014 by Casey Carvalho

Due to a problem with one of the Ryerson gateway appliances, internet connections were intermittent today, from approximately Tuesday, Aug. 12, 2014 04:00 AM – 07:00 AM.   The gateway appliance was rebooted and services are operating normally. We apologize … Continue reading →

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Network outage at SCC & OAK on July 24, 2014 at 4:00 to 10:00 AM

Posted on July 24, 2014 by michael

On Thursday July 24, 2014 at 4:00 AM, the network switch providing network access to both SCC and OAK buildings failed. Network Services replaced the defective unit and the service restored at 10:00 AM. We apologize for any inconvenience. -Computing and Communications Services

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Network outage at 112 and 114 Bond St.: July 5 and 6, 2014

Posted on July 5, 2014 by michael

On Saturday July 5, 2014 at 9:15 AM, all network connections to 112 and 114 Bond St. buildings went down due to rodents chewing on the fibre cables feeding these buildings. A temporary fibre repair has been implemented and services were restored on … Continue reading →

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Intermittent Network Access on Wednesday April 30, 2014 from 7:00 to 7:55 AM

Posted on April 30, 2014 by michael

On Wednesday April 30, 2014 between 7:00 and 7:55 AM, one of the core network switches had intermittent port failures which caused a general intermittent network outage. The switch had to be rebooted at 7:45 to resume the services. We … Continue reading →

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RMail service disruption: Friday, March 14, 2014 5:30 PM – Monday, March 17, 2014 1:15 PM

Posted on March 17, 2014 by Hongbo HE

Since Friday, March 14 at 5:30 pm, two of the RMail servers experienced intermittent connectivity problem due to a networking issue.  Web Mail (https://mail.ryerson.ca) users connected to these servers were experiencing slow service. GMail users’ access were not affected. The … Continue reading →

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Network outage for Library 2nd floor on Thursday February 13, 2014 from 7:30 AM to 9:30AM

Posted on February 13, 2014 by michael

On Thursday, February 13, 2014, at 7:30 AM, a configuration error in a network switch servicing the library 2nd floor prevented the library computers from renewing their IP address lease. The configuration was fixed at 9:30 AM  and services resumed … Continue reading →

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Network outage for academic labs on Friday January 31, 2014 from 00:04 AM to 2:17 AM

Posted on January 31, 2014 by michael

On Friday, January 31, 2014, at 00:04 AM the network switch servicing the academic labs at KHW-071 and some of the management subnets became unresponsive. The switch recovered on its own at 2:17 AM. Please accept our apologies for the … Continue reading →

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