Category Archives: Mail

Intermittent delayed delivery of some email: Monday, August 8, 2016 8:00 AM

Posted on August 8, 2016 by michael

There are intermittent email delays of up to several hours for some email arriving at Ryerson on August 7 and 8, 2016.   We are investigating the root cause. Update 10:40 AM: The problem appears to have started on Saturday, August 6, at … Continue reading →

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Intermittent Delayed Delivery of Some EMails: Friday, July 29, 2016 8:00 AM – Tuesday Aug. 2, 2016 11:00 PM

Posted on August 4, 2016 by Hongbo HE

There were intermittent email delays for some emails coming to Ryerson starting at around 8:00 AM, July 29.  The issue was resolved at around 11:00 PM, Aug. 2.  and Email is being delivered without a delay.  We are investigating the … Continue reading →

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Some Emails to Ryerson were quarantined incorrectly: Jan. 25 10:42 AM – Jan. 26 3:40 PM

Posted on January 27, 2016 by Hongbo HE

Due to a misconfigured spam detection rule, some of the emails received between Jan. 25 10:42 AM and Jan. 26 3:40 PM were quarantined incorrectly (most of which contain attachments). This affected users in both RMail and Ryerson Gmail. The … Continue reading →

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Delayed Delivery of Emails: Wednesday, Nov. 18 1:00 PM – 2:30 PM

Posted on November 18, 2015 by Hongbo HE

Starting around 1:00 pm this afternoon, Email delivery was delayed for up to 45 minutes due to high volume of Email messages coming to Ryerson from the Internet. We have cleaned up the message queues and normal Email delivery was … Continue reading →

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Intermittent Delayed Delivery of Some EMails: Tuesday, Nov. 3, 2015 00:20 AM – Friday, Nov . 6, 2015 11:37 AM

Posted on November 6, 2015 by Hongbo HE

A bad network connection on one of our email servers  caused intermittent email delays for some email. The issue  started at 12:20 AM, November 3 and was resolved at 11:37 AM, November 6.  Email is now being delivered without a … Continue reading →

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Brightspace Email delivery delays – Wed, October 21 – 22, 2015

Posted on October 22, 2015 by Brian Lesser

CCS has received many reports of multi-hour email delays from instructors using Brightspace’s email feature. CCS has confirmed there are significant email delays and D2L has acknowledged the problem and is working on a resolution. Please accept our apologies for the … Continue reading →

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Google mail outage on Tuesday April 14, 2015

Posted on April 14, 2015 by michael

On Tuesday April 14, 2015 at around 6:00 PM some users weren’t able to access neither Ryerson’s Google mail nor their personal Google mail accounts. This issue hasn’t been acknowledged by Google but services resumed at around 9:00 PM

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Incoming Mail Delays, Saturday March 28, 2015 at 9:08 AM

Posted on March 28, 2015 by michael

One of the mail servers ran out of disk space and caused a delay in the delivery of email at Ryerson. The problem was noticed just after 8:30 AM. There are approximately 67,000 messages that are queued for delivery. We expect the … Continue reading →

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Incoming Mail Delays, Thurs. March 19, 2015 at 11:08 AM

Posted on March 19, 2015 by Brian Lesser

A very large mass mailing has caused a delay in the delivery of email at Ryerson. The problem was reported just after 11 AM. There are approximately 7,000 messages that are slowly being processed by our virus and spam filters. We … Continue reading →

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RMail migration incomplete for some users

Posted on February 18, 2015 by Hongbo HE

We have become aware that some users’ mailbox were not fully migrated during the RMail upgrade over the February 14th weekend. This may have impacted around 1,500 users in various degrees. We are contacting the individual users as we work … Continue reading →

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