Category Archives: Mail

RMail migration incomplete for some users

Posted on February 18, 2015 by Hongbo HE

We have become aware that some users’ mailbox were not fully migrated during the RMail upgrade over the February 14th weekend. This may have impacted around 1,500 users in various degrees. We are contacting the individual users as we work … Continue reading →

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Relay Email Service Disruption Sat. Feb. 7, 10:00 AM – Mon. Feb 9, 3:30 PM

Posted on February 10, 2015 by Hongbo HE

During preparatory work for the RMail upgrade scheduled to begin February 14 a problem occurred with the email relay server. The email relay server is only used by applications to send emails.  Any email messages with external recipients (non @ryerson.ca … Continue reading →

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Email Service Disruptions Sat. Feb. 7, 10 AM to 3:30 PM

Posted on February 7, 2015 by Brian Lesser

During preparatory work for the RMail upgrade scheduled to begin February 14 a number of problems occurred and were resolved on Saturday, February 7: There were intermittent problems sending mail using Ryerson’s SMTP service between 10 AM and approximately 2:00 … Continue reading →

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Partial RMail Service Disruption: Monday, January 26, 2015, 7:55 PM – 9:17 PM

Posted on January 26, 2015 by Casey Carvalho

The RMail Webmail, IMAP and POP services on one of Ryerson’s three RMail servers stopped working at 7:55 PM Monday January 26. The services were restarted and came back online at 9:17 PM. Please accept our apologies for problems this outage caused. … Continue reading →

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Mail delivery delay: Tuesday Nov. 18 2014, 6:15 PM

Posted on November 18, 2014 by Hongbo HE

We are currently experiencing an email delivery delay of up to 3 hours. Initial findings suggest that the delay started after 6:00 PM today. CCS staff are investigating. Please accept our apologies for any inconvenience this have caused. Update 10:50 PM: The … Continue reading →

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Mail delivery delay: Tuesday, Nov. 4, 2014, 11:00 AM – 3:20 PM

Posted on November 5, 2014 by Hongbo HE

Starting around 11:00 AM, Nov. 4th, our email system experienced delivery delays of up to 15 minutes. These delays are due to an incorrectly configured mailing list that was replied-to numerous times and generated over a hundred thousand messages during a short period of time. … Continue reading →

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