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Category Archives: Mail
Intermittent delayed delivery of some email: Monday, August 8, 2016 8:00 AM
There are intermittent email delays of up to several hours for some email arriving at Ryerson on August 7 and 8, 2016. We are investigating the root cause. Update 10:40 AM: The problem appears to have started on Saturday, August 6, at … Continue reading
Posted in All Categories, Mail
Tagged email
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Intermittent Delayed Delivery of Some EMails: Friday, July 29, 2016 8:00 AM – Tuesday Aug. 2, 2016 11:00 PM
There were intermittent email delays for some emails coming to Ryerson starting at around 8:00 AM, July 29. The issue was resolved at around 11:00 PM, Aug. 2. and Email is being delivered without a delay. We are investigating the … Continue reading
Posted in All Categories, Mail
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Some Emails to Ryerson were quarantined incorrectly: Jan. 25 10:42 AM – Jan. 26 3:40 PM
Due to a misconfigured spam detection rule, some of the emails received between Jan. 25 10:42 AM and Jan. 26 3:40 PM were quarantined incorrectly (most of which contain attachments). This affected users in both RMail and Ryerson Gmail. The … Continue reading
Posted in Google Apps, Mail, RMail
Tagged Mail RMail GMail
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Delayed Delivery of Emails: Wednesday, Nov. 18 1:00 PM – 2:30 PM
Starting around 1:00 pm this afternoon, Email delivery was delayed for up to 45 minutes due to high volume of Email messages coming to Ryerson from the Internet. We have cleaned up the message queues and normal Email delivery was … Continue reading
Posted in All Categories, Mail
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Intermittent Delayed Delivery of Some EMails: Tuesday, Nov. 3, 2015 00:20 AM – Friday, Nov . 6, 2015 11:37 AM
A bad network connection on one of our email servers caused intermittent email delays for some email. The issue started at 12:20 AM, November 3 and was resolved at 11:37 AM, November 6. Email is now being delivered without a … Continue reading
Posted in All Categories, Mail
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Brightspace Email delivery delays – Wed, October 21 – 22, 2015
CCS has received many reports of multi-hour email delays from instructors using Brightspace’s email feature. CCS has confirmed there are significant email delays and D2L has acknowledged the problem and is working on a resolution. Please accept our apologies for the … Continue reading
Posted in Brightspace by D2L, Mail
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Google mail outage on Tuesday April 14, 2015
On Tuesday April 14, 2015 at around 6:00 PM some users weren’t able to access neither Ryerson’s Google mail nor their personal Google mail accounts. This issue hasn’t been acknowledged by Google but services resumed at around 9:00 PM
Posted in All Categories, Mail
Tagged Gmail
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Incoming Mail Delays, Saturday March 28, 2015 at 9:08 AM
One of the mail servers ran out of disk space and caused a delay in the delivery of email at Ryerson. The problem was noticed just after 8:30 AM. There are approximately 67,000 messages that are queued for delivery. We expect the … Continue reading
Incoming Mail Delays, Thurs. March 19, 2015 at 11:08 AM
A very large mass mailing has caused a delay in the delivery of email at Ryerson. The problem was reported just after 11 AM. There are approximately 7,000 messages that are slowly being processed by our virus and spam filters. We … Continue reading
RMail migration incomplete for some users
We have become aware that some users’ mailbox were not fully migrated during the RMail upgrade over the February 14th weekend. This may have impacted around 1,500 users in various degrees. We are contacting the individual users as we work … Continue reading