Category Archives: eResources

VAPPS outage: Friday, Feb. 19, 2016 12:15 PM

Posted on February 19, 2016 by Casey Carvalho

At approximately 12:15 PM on Friday, Feb. 19, the launching of VAPPS applications stopped working.   Technical staff are investigating the problem. Update:  The issue was resolved at 1:15 PM. Please accept our apologies for any inconvenience. -Computing and Communications Services

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my.ryerson, RMS, CAS outage: Friday, Oct. 30, 2015

Posted on October 30, 2015 by Casey Carvalho

A planned migration of my.ryerson, RMS and CAS to new hardware scheduled from 6 AM – 8 AM today, Friday Oct. 30 took longer than expected, completing at approximately 8:20 AM, 20 minutes late. During this period, the systems were … Continue reading →

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RMS web services disruption: Thursday, Nov. 31 2013 1:00 AM – 9:00 AM

Posted on October 31, 2013 by Casey Carvalho

The RMS server running the web services for RMS Admin, RMS Activation, RMS Selfserv and Phone Directory crashed this morning, Thursday Nov. 31, 2013 at approximately 1AM.   Services were unavailable until 9AM. Technical support staff continue to investigate the cause … Continue reading →

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my.ryerson service disruption: Thursday, Sept. 5, 2013 1:35 PM

Posted on September 5, 2013 by Casey Carvalho

The my.ryerson portal became unresponsive around 1:35PM today, Thursday, Sept. 5, 2013.   Partial service was restored at approximately 2:38PM, but technical staff are still working on restoring full services. It may be necessary to disable the course and organization … Continue reading →

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RAMSS service disruption: Sunday July 14, 2013 10 PM – Monday July 15 2:30 AM

Posted on July 15, 2013 by Casey Carvalho

A scheduled migration of the RAMSS system data to a new SAN (Storage Area Network) was scheduled for yesterday, Sunday, July 15, between 5 PM – 10 PM.  However, some problems were encountered with 4 of the 9 servers targeted … Continue reading →

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my.ryerson service disruption: Monday, June 3 2013, 5 PM

Posted on June 3, 2013 by Casey Carvalho

The CCS Help Desk received reports from a few external users indicating that they are experiencing problems connecting to my.ryerson.ca.  These reports started at 5:05 PM. Access to my.ryerson.ca within Ryerson is working as expected.  A preliminary investigation indicated that … Continue reading →

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my.ryerson service disruption: Monday, May 6, 2013 3:00 AM – 8:00 AM

Posted on May 6, 2013 by Casey Carvalho

At approximately 3:00 AM , a synchronization issue between RMS and the my.ryerson.ca portal application caused some users to receive a “access to application suspended” error when connecting to the portal.    Technical support staff resolved the problem at 8:00 AM. We apologize … Continue reading →

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Intermittent LDAP authentication failures – Friday, April 12, 2013 10:28 AM AM

Posted on April 12, 2013 by Casey Carvalho

One of the LDAP servers used to authenticate users logging in to my.ryerson, Blackboard, eHR, Confluence, Jira and other applications experienced intermittent problems related to the amount of memory available (Java Virtual Machine heap size).  This caused an intermittent response issue for … Continue reading →

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Intermittent LDAP authentication failures – Wedn., March 27, 2013 8:10 AM

Posted on March 27, 2013 by Casey Carvalho

A recently introduced LDAP server used for authentication experienced intermittent problems related to the JVM heap size.  This caused an intermittent response  issue for various applications, including my.ryerson, Blackboard, eHR, Confluence, Jira and others.   We are working with Oracle to … Continue reading →

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RMS Administration, Activation and Self Service outage: Wednesday, Feb. 6 2013 11:10 AM – 11:15 AM

Posted on February 6, 2013 by Casey Carvalho

A back end RMS application failed at approximately 11:10 AM this morning.  It was restarted at 11:15 AM.    During the ~ 5 minute outage, the following services were not available: RMS Administration, Activation and Self Service. The cause of the problem … Continue reading →

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