Category Archives: eHR

eHR intermittent access issue: Wednesday, Nov. 2, 2022

Posted on November 2, 2022 by Hongbo HE

We have been experiencing intermittent eHR authorization error issues since Tuesday, Nov. 1st, 2022. When a user clicks the eHR tab in the portal, sometimes the user is presented with the error message: “Authorization Error – – Contact your Security … Continue reading →

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eHR outage on Saturday, Nov. 27 00:41 AM – 11:45 AM

Posted on November 27, 2021 by Casey Carvalho

On Saturday, November 27, 2021 a scheduled Operating System patching process caused the eHR database to become unavailable between 00:41 AM to 11:45 AM.  We are still troubleshooting the root cause. UPDATE: The database server rebooted unexpectedly. We are troubleshooting … Continue reading →

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eHR service outage: Tuesday, April 14th, 2020

Posted on April 14, 2020 by Hongbo HE

At approximately 8:45 AM, today, April 14th, 2020, the eHR system became unavailable for some users due to a memory issue in one of the web servers.  The server was rebooted and services restored around 9:23 AM. Please accept our … Continue reading →

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eHR service outage: Saturday, Feb. 3, 2018

Posted on February 3, 2018 by Casey Carvalho

At approximately 1 PM, today, February 3, 2018, the eHR system became unavailable due to a file system problem.  The server was rebooted and services restored around 1:25 PM.  Technical staff are investigating the cause of the problem with the … Continue reading →

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eHR service outage: Tuesday, Jan. 30, 2018

Posted on January 30, 2018 by Hongbo HE

Since 10:00 AM, today, Jan. 30, 2018, the eHR has been offline while we investigate a server issue. Update – 8:00 PM, Jan 30, 2018 – the eHR service has been restored. Please accept our apologies for the problems this outage … Continue reading →

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eHR job postings failing: Friday, December 1, 2017

Posted on December 4, 2017 by Casey Carvalho

Around 8 AM on Friday, Dec. 1st 2017, job postings stopped working properly.  Technical staff are troubleshooting the issue with he vendor.  At this stage the root cause of the problem is not yet identified. Update: The problem was resolved … Continue reading →

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eHR partial service outage: Friday, December 1, 2017

Posted on December 1, 2017 by Casey Carvalho

Around 8:30 AM one of the eHR web servers stopped working properly.  Some eHR users, if connected to this web sever, would have experienced lack of response or an HTTP error. The web server was restarted and full services resumed … Continue reading →

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Scheduled my.ryerson outage: Tuesday, September 1, 2015 from 6 a.m. to 8 a.m.

Posted on August 27, 2015 by Branka Halilovic

The my.ryerson portal will not be available on Tuesday, September 1, 2015 from 6 a.m. to 8 a.m. due to the switchover from Blackboard to Brightspace by D2L.  RAMSS, eHR and other applications accessed through the my.ryerson portal will not be … Continue reading →

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HR service outage: Tuesday, July 14, 2015

Posted on July 14, 2015 by Casey Carvalho

Around 8:45 AM, we became aware of communication problems to the HR reporting database.  The problem was traced to a  configuration change introduced in the HR system.  A restart of the HR system was required at approximately 10:00 AM to clear caches … Continue reading →

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Daylight Saving Time (DST) Switch, Sunday, March 8, 2015 at 2 AM

Posted on March 4, 2015 by Branka Halilovic

Due to the switch to Daylight Savings Time, the following applications will not be available: RAMSS and eHR on Sunday, March 8, 2015 from 00:01 AM to 3:30 AM OGF from Saturday, March 7, 2015 at 22:45 PM to Sunday, … Continue reading →

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