eHR intermittent access issue: Wednesday, Nov. 2, 2022

We have been experiencing intermittent eHR authorization error issues since Tuesday, Nov. 1st, 2022. When a user clicks the eHR tab in the portal, sometimes the user is presented with the error message: “Authorization Error – – Contact your Security Administrator”. The workaround is to close the eHR popup window and try again.

CCS technical teams are investigating the issue and we will provide an update when the issue is resolved.

Update – 10:37 PM, Nov. 2, 2022 – The issue has been fixed.

Please accept our apologies for any inconvenience this has caused.

-Computing and Communications Services

About Hongbo HE

Director, Application Services Computing and Communications Services Ryerson University
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