Category Archives: Blackboard

Some tabs in Blackboard were redirected to the testing environment: Friday, Aug. 28, 2015

Posted on August 28, 2015 by Hongbo HE

This morning at around 6:30 am, during the preparation for the switch over from Blackboard to Brightspace by D2L, some tabs (my.ryerson, Apps, RAMSS and eHR) within Blackboard were incorrectly redirected to the testing environment.  This issue was fixed at … Continue reading →

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Scheduled my.ryerson outage: Tuesday, September 1, 2015 from 6 a.m. to 8 a.m.

Posted on August 27, 2015 by Branka Halilovic

The my.ryerson portal will not be available on Tuesday, September 1, 2015 from 6 a.m. to 8 a.m. due to the switchover from Blackboard to Brightspace by D2L.  RAMSS, eHR and other applications accessed through the my.ryerson portal will not be … Continue reading →

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Blackboard outage on Saturday February 7, 2015 4 AM to 9:10 AM

Posted on February 7, 2015 by michael

On Saturday, February 7, 2015 at 4:00 AM, Blackboard became inaccessible preventing access to online courses. CCS has traced the issue to a problem with the Blackboard database server and we are working to resolve the problem. Updates to follow. Update 9:38 … Continue reading →

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Scheduled Blackboard system maintenance, Saturday, January 10, 2015 from 00:01 a.m. to 1 a.m.

Posted on January 9, 2015 by Branka Halilovic

In order to fix a Blackboard Web Service issue reported on Monday, January 5, 2015, CCS will be making  configuration changes to one of the Blackboard web servers. The change is scheduled for Saturday, January 10, 2015 from 00:01 a.m. … Continue reading →

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Scheduled Blackboard system maintenance – Friday, January 17, 2014, 5 AM – 8 AM

Posted on January 16, 2014 by Branka Halilovic

The Blackboard database will be moved to new storage on Friday, January 17, 2014 between 5 AM and 8 AM.  Blackboard will not be available during this period.  All other systems and applications accessed through the my.ryerson portal (including RAMSS) will … Continue reading →

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my.ryerson portal currently unavailable – Monday, Nov. 4 @ 1:36 pm

Posted on November 4, 2013 by Branka Halilovic

The virtual web servers that are used as from ends for my.ryerson.ca are currently unresponsive. Technical support staff is currently investigate the cause of the problem. Update 4:00 PM: CCS began taking steps at roughly 2:30 to return the portal … Continue reading →

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my.ryerson service disruption: Thursday, Sept. 5, 2013 1:35 PM

Posted on September 5, 2013 by Casey Carvalho

The my.ryerson portal became unresponsive around 1:35PM today, Thursday, Sept. 5, 2013.   Partial service was restored at approximately 2:38PM, but technical staff are still working on restoring full services. It may be necessary to disable the course and organization … Continue reading →

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Blackboard service outage: Monday, July 15 2013 1:09PM

Posted on July 15, 2013 by Casey Carvalho

The Blackboard system went down at around 1:09 PM this afternoon, Monday, July 15.   The cause of the problem seems to be related to a SAN (Storage Area Network) switch failure.  We are investigating the problem and working on restoring … Continue reading →

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my.ryerson outage: Friday, May 30, 2013, 8 AM – 8:26 AM

Posted on May 31, 2013 by Branka Halilovic

On Friday, May 30, 2013, between 6 am and 8 am,  CCS was performing  scheduled maintenance on storage devices which impacted the my.ryerson portal and all applications accessed through the my.ryerson portal, CAS and all CAS-fied applications, RMS administration and … Continue reading →

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Intermittent LDAP authentication failures – Friday, April 12, 2013 10:28 AM AM

Posted on April 12, 2013 by Casey Carvalho

One of the LDAP servers used to authenticate users logging in to my.ryerson, Blackboard, eHR, Confluence, Jira and other applications experienced intermittent problems related to the amount of memory available (Java Virtual Machine heap size).  This caused an intermittent response issue for … Continue reading →

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