Blackboard service outage: Monday, July 15 2013 1:09PM

The Blackboard system went down at around 1:09 PM this afternoon, Monday, July 15.   The cause of the problem seems to be related to a SAN (Storage Area Network) switch failure.  We are investigating the problem and working on restoring services as soon as possible.  We will provide updates as the situation progresses.

Update #1: We are currently in the process of verifying that the Blackboard database is OK.   We expect this process to take 15-30 minutes.   If there are no issues, we’ll restore services afterwards.

Update #2: The database checks indicated that everything was OK with the database and full services have been restored, as of ~ 2:40 PM.

We apologize for the inconvenience.

– Computing and Communications Services

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