Category Archives: All Categories

Sophos Anti-Virus Software Not Getting Updates – 11:00 am, Tuesday, October 11, 2011

At approximately 11:00 am users noticed that their Sophos Anti-Virus signatures were not being updated. It was determined that the Sophos update server had run out of disk space and was unable to get new signatures,(dat files). The disk space … Continue reading

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TRS Wireless Interruption, October 07, 2011 1:22 PM – 1:30 PM

The wireless network services in TRS were down from 1:22 PM – 1:30 PM today, Oct. 07, 2011.   A similar problem was experienced in the past and we’ve been working with the vendor to determine its root cause.  We … Continue reading

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OGF & Markview service disruption: Oct. 6, 2011 5:00 pm – 6:00 pm

A database level issue caused the OGF and Markview systems to stop responding around 5 PM today (Oct. 6, 2011). The problem cleared on its own around 6 PM. We are following up with the vendor to see if the … Continue reading

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Phishing E-mail Alert – October 6, 2011

There is currently an e-mail circulating purportedly from Paypal Security with the subject of: Paypal suspicious transaction. It is an attempt to obtain your personal information such as your PayPal ID and password, SIN number, and credit card information. This … Continue reading

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Groupwise Service interruption – Sept. 30, 8:40 AM to 9:25 AM

This morning at approximately 8:40 a.m. one of GroupWise servers crashed. This impacted web access to email and internet email.
The server was restarted at approximately 9:25 a.m. and service was restored. Continue reading

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Blackboard service disruption: Sept. 28, 2011 1:00 am – 4:45 am

One of the Blackboard servers stopped responding around 1 AM today (Sept. 28, 2011), causing a few users to experience intermittent access to the system. Other Blackboard servers were not affected. The service was fully restored at 4:45 AM.
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my.ryerson service issues – Status Update – September 26, 2011

Following a change to the my.ryerson portal site on Friday morning, September 23, 2011, we started experiencing intermittent service disruptions with the portal. A work around system fix was implemented early this morning and we believe that the my.ryerson portal system was stabilized. Continue reading

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my.ryerson.ca service disruption: Sept. 25, 2011 2:00 PM – 5:40 PM

One of the my.ryerson.ca server instances started experiencing problems around 2 PM, causing intermittent response from the portal until 2:30 PM.  A second service disruption was experienced between 5:10 PM and 5:40 PM. CCS staff is investigating the cause of the problems. We … Continue reading

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my.ryerson.ca service disruption: Sept. 23, 2011 5 PM – 5:30 PM

One of the my.ryerson.ca server instance started experiencing some problems again around 5 PM. The application instance was restarted around 5:30 PM and full services were restored.

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my.ryerson.ca service disruption: Sept. 23, 2011 13:02 PM – 13:44 PM

One of the my.ryerson.ca portal server instances started experiencing some problems around 13:02 PM today (Sept. 23, 2011), causing some users to experience login timeouts. The application instance was restarted at 1:44 PM and full services were restored. We are … Continue reading

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